Deal Desk Analyst
我们是一个全球创新者和先驱团队致力于塑造可观测性的未来。在 New Relic,我们建立了一个智能平台，使公司能够在人工智能第一世界中勃发展，并为它们提供无与伦比的洞察力。随着我们的全球 footprint 扩大，我们正在寻找热情的人加入我们的使命。如果你愿意帮助世界上最好的企业优化他们的数字应用程序，我们邀请你与我们一起探索职业生涯！**你的机会** 我们正在寻找一个高度激励的，以结果为导向的交易桌分析师！加入我们的财务组织，作为一个与多个部门合作的壮大团队伙伴。这个角色将是最大化新利力产品销售价值和相关收入的关键。该职位的主要重点将是帮助构建有利可图和符合要求的交易，以满足各种内部企业客户需求，保护新利力营收，提高我们销售团队的效率和生产力。适合这个工作的人将能够通过批判性分析，解决问题并卓越地处理不同需求的部门，并且受到过程审查和持续改进所挑战。**你会做什么** - 与关键业务合作伙伴 （例如金融，法律，支持等）建立和维持强的工作关系，以帮助促进审查和批准流程。- 与跨职能团队 （如法律，财政，产品等）合作，专注于复杂的定价/商业条款，并提供选择来为销售提供解决客户反对意见和克服客户异议的手段，同时最大化收入/预订。- 建立和审查各种订单表格，其复杂度不同，以确保获得并清楚记录所有所需批准 （如折扣和合同条款）,以及完全符合新利力的内部政策。- 为保证销售人员了解和遵守非标准交易流程提供持续教育和培训。- 准备和审查合约 （订单表，法律协议，客户购买订单，报价等）以满足收入识别和交易台政策。- 在 SFDC 中保护和管理所有拟议和密切的数据质量。
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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
**Your opportunity**
We are looking for a highly motivated, results-oriented Deal Desk Analyst! Join our Finance organization as a phenomenal teammate who thrives working collaboratively with multiple departments in a growth positive environment. This role will be key in maximizing the value of New Relic products sold along with the related revenue associated to those sales.
The primary focus of this position will be to help structure profitable and compliant transactions that address the needs of a diverse set of internal corporate customers, safeguard New Relic revenue, and increase the effectiveness and productivity of our sales teams.
The right person for this job will have the ability to work across departments with disparate needs and excel at problem solving through critical analysis and is challenged by process review and continuous improvement.
**What you'll do**
- Cultivate and sustain strong working relationships with pivotal business partners (e/g Finance, Legal, Support, etc.) to help facilitate the review and approval process.
- Work with cross functional teams ( e.g., Legal, Finance, Product, etc.) focusing on complex pricing/commercial terms and provide options to provide the means to Sales to address and surmount customer objections while maximising revenue/bookings.
- Build and review a variety of order forms with differing levels of complexity for accuracy, while ensuring all required approvals, such as discounts and contractual terms, are obtained and clearly documented (both within our CPQ tool and outside as needed), as well as being fully compliant with New Relic’s internal policies.
- Deliver ongoing education and training to ensure Sales’ understanding of and compliance with non-standard deal processes.
- Prepare and review contracts (order forms, legal agreements, customer purchase orders, quotes, etc.) for compliance with revenue recognition and Deal Desk policies.
- Safeguard and manage data quality in SFDC for all proposed and closed quotes/deals. This includes but is not limited to customer entitlements, new deal logos, commission levels and deal amounts, ensuring that all transactions adhere to internal revenue recognition policies and operational guidelines.
**This role requires**
- 2+ years of Finance/Operations experience in a high-tech environment, preferably with order entry experience.
- Proficiency with SalesForce and MS Excel / Google Sheets is preferred.
- Demonstrated capability to build strong working relationships with internal business units and across regions.
- Strong communication, organizational and problem-solving skills.
- Possesses a quality of high attention to detail.
- Willingness to cover various time zones and work extra hours as needed.
- Bachelor's Degree in Business or a similar field required.
**Bonus points if you have**
- Bachelor’s degree in Business or similar.
- Experience with Salesforce CPQ.
- Ability to work without supervision in a fast-paced high-tech environment.
- Experience with utilizing Gemini AI.
Please note that visa sponsorship is not available for this position.
#LI-JH1
The pay range below represents a reasonable estimate of salary for the listed position. This role may be eligible for the corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, 11 paid holidays, volunteer time off, paid time-off, and other competitive benefits designed to improve the lives of our employees.
Estimated Base Pay Range
$80,000—$108,000 USD
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [resume@newrelic.com](mailto:resume@newrelic.com).
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
**Our hiring process**
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the [San Francisco Fair Chance Ordinance](https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf).
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at [https://newrelic.com/termsandconditions/applicant-privacy-policy](https://newrelic.com/termsandconditions/applicant-privacy-policy)