Freight Logistics Operator
这是一个远程职位。关于角色 这是一项多样化的，快速的角色，结合物流协调，客户服务，销售支持和管理员。你将是客户的第一点接触，从端到端管理预订，协助推广，并与业主密切合作以支持定价策略和关税管理。要求关键责任 客户沟通和支持 ·迅速和专业地响应接入电话和电子邮件 ·为新客户提供特殊服务和解决问题的支持 ·保持客户对工作状态，延迟或变化进行积极更新 ·通过提供可靠，有用和友好的服务建立长期关系 求职预订与协调 ·精确地输入和管理我们的物流系统中的求职预约 · 与司机，合作伙伴和内部团队联系以确保及时交付 ·随着工作进展和出现的问题的监测和解决问题销售和接触 ·对报价和过去的工作进行后续调用以转换潜在客户并重复客户产生新业务 ·协助准备报价和销售管理任务 ·识别上市或跨售机会并向所有者或销售团队发出旗 ·管理数据输入，文件组织和 CRM 更新 · 准备每日运行表并协助协调时间表 · 根据需要处理发票和文档工作 •支持合规性和报告任务与管理层合作 · 与业主密切合作确定客户定价和货物费用 ·提供有关关税竞争力，就业利率和服务价值的信息 ·帮助实施定价策略和调整关税情况如需 关于你 ·强大的沟通能力信电话和明确电子邮件 ·以精致组织和跟踪为导向 ·使用后勤或管理软件 （提供培训）有舒适感 ·积极的思维和愿意采取主动行动 · 喜欢在小团队工作的人· 在物流，货运，交通或管理领域的经验是理想的 · 如果你曾担任面向客户角色或支持销售的话，奖金点。原创发布于海马拉雅山脉
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This is a remote position.
About the Role
This is a varied, fast-paced role that combines logistics coordination, customer service, sales support, and admin. You'll be the first point of contact for customers, manage bookings from end to end, assist with outreach, and work closely with the owner to support pricing strategies and rate management.
Requirements
Key Responsibilities
Customer Communication & Support
· Respond promptly and professionally to incoming calls and emails
- Provide exceptional service and problem-solving support to both new and existing customers
- Keep customers updated on job statuses, delays, or changes proactively
- Build long-term relationships by offering reliable, helpful, and friendly service
Job Booking & Coordination
· Enter and manage job bookings in our logistics system with precision
- Liaise with drivers, partners, and internal teams to ensure on-time deliveries
- Track and monitor job progress and troubleshoot issues as they arise
Sales & Outreach
· Conduct follow-up calls on quotes and past jobs to convert leads
- Reach out to potential clients and repeat customers to generate new business
- Assist with quote preparation and sales admin tasks
- Identify upsell or cross-sell opportunities and flag to the owner or sales team
Admin & Operational Support
· Manage data entry, document organisation, and CRM updates
- Prepare daily run sheets and assist in coordinating schedules
- Handle invoicing and paperwork as required
•Support compliance and reporting tasks
Collaboration with Management
· Work closely with the owner to determine customer pricing and freight rates
- Provide input on rate competitiveness, job margins, and service value
- Help implement pricing strategies and adjust rates as needed
About You
· Strong communication skills—confident on the phone and clear in emails
- Detail-oriented with excellent organisation and follow-through
- Comfortable with logistics or admin software (training provided)
- Proactive mindset and a willingness to take initiative
- Team player who enjoys working in a small, close-knit team
- Previous experience in logistics, freight, transport, or admin is ideal
- Bonus points if you’ve worked in a customer-facing role or supported sales
Originally posted on Himalayas