航班调度员

Jeppesen ForeFlight is seeking 2 Flight Dispatchers to join our growing operations team. This role supports a dynamic mix of commercial and business aviation customers in a modern, technology-driven dispatch environment focused on operational excellence, safety, and customer experience.
As a Flight Dispatcher, you will play a critical role in real-time flight operations, flight planning, operational control, and customer coordination. The ideal candidate is highly adaptable, detail-oriented, and thrives in a fast-paced environment where quick decision-making and strong communication are essential.
This position may be performed remotely within the United Kingdom. Company-issued hardware and digital tools will be provided to support remote and hybrid work environments.
Key Responsibilities
Pre-Shift Operational Readiness

• Review dispatcher handoff notes and active operational priorities

• Monitor weather systems, NOTAMs, airspace constraints, and operational impacts

• Maintain awareness of evolving procedures, dispatch workflows, and platform updates

• Prepare for upcoming operational demands through proactive planning and coordination

Flight Planning & Live Flight Operations

• Manage incoming trip requests through company dispatch platforms

• Develop, optimize, and release compliant flight plans based on operational requirements and customer preferences

• Evaluate aircraft readiness, maintenance status, MEL/CDL restrictions, and operational limitations

• Support complex domestic and international multi-leg itineraries

• File and manage ATC flight plans, routing revisions, and acknowledgments

• Monitor active flights and provide real-time operational support to flight crews

• Continuously assess weather, routing, fuel, and operational risks

• Coordinate operational changes and communicate updates proactively to crews and stakeholders

Customer & Operational Support

• Deliver professional preflight and enroute briefings to flight crews

• Support both commercial and business aviation flight operations

• Track the coordination of overflight permits, landing permits, and diplomatic clearances as required

• Maintain awareness of international restrictions, sanctioned regions, and geopolitical operational impacts

• Provide responsive, customer-focused operational support during all phases of flight

Operational Excellence & Compliance

• Maintain accurate dispatch documentation, operational logs, and billing-related time tracking

• Conduct quality assurance checks on dispatch outputs for accuracy and regulatory compliance

• Document irregular operations and participate in Safety Management System (SMS) reporting processes

• Collaborate with internal engineering, product, and operations teams to improve workflows and system performance

• Contribute to continuous improvement initiatives within the dispatch organization

Irregular Operations & Emergency Response

• Support flight crews during diversions, emergencies, and other irregular operations

• Execute established escalation procedures and communication protocols

• Serve as a central coordination point for time-critical operational decision-making

• Ensure operational incidents are documented appropriately within SMS processes

Work Environment

• Operate within a 24/7 dispatch environment with rotating shifts, including days, evenings, overnights, weekends, and holidays

• Collaborate across distributed operational teams using digital communication and dispatch tools

• Participate in recurrent dispatcher training, certification programs, and safety initiatives

• Work within a highly collaborative, technology-forward operational culture

Basic Qualifications

• FAA Aircraft Dispatcher Certificate (required)

• Previous professional flight dispatch experience, preferably in Part 121, Part 135, military, or international operations

• Strong situational awareness and decision-making skills in time-sensitive operational environments

• Ability to work flexible schedules, including weekends and holidays

• Proficiency with modern dispatch systems, operational software, and digital collaboration tools

• Excellent written and verbal communication skills in english

• Operate within a 24/7 dispatch environment with rotating shifts, including days, evenings, overnights, weekends, and holidays

Preferred Qualifications

• Experience supporting international and complex flight operations

• Familiarity with ETOPS, oceanic operations, and international permit coordination

• Knowledge of SMS reporting processes and operational risk management

• Experience in technology-enabled or digital-first operational environments

• Pilot or aviation enthusiast

Why You Should Join:
At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees and empower them to make a direct impact on our products and services messaging. We strive to provide employees and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but is not limited to the following:

• Annual Leave: 23 days, rising with service up to 30 days (Year 14)

• Bank holidays (UK) Observed annually

• Enhanced Parental leave ( maternity and Paternity)

• Flight Benefits : Receive up to US $ 7,500 annually for flight training

• Rewards & Recogntion program

• Discount Program

• Private Medical Insurance

• Group Personal Pension

Originally posted on Himalayas