客户顾问
Client Advisor
此职位信息使Faye能够将任何产生的录用通知书及后续事项发送给您。任何职位和招聘相关的内容将包含在您最初参与的招聘人员或第三方职位信息中。
请提供所需信息，以便自动填充到我们的HR系统中，确保无延迟或差异。
谢谢！
Faye 人力资源团队
关于Faye
Faye 是一家领先的CRM、CX和集成软件解决方案提供商，专注于优化和整合软件到企业中以最大化投资回报率。我们是技术专家、集成构建者、战略家和采用管理者，致力于让世界上最好的软件变得更好。
职位介绍
我们正在寻找一位敬业且积极主动的客户顾问加入我们的团队。客户顾问将负责管理客户关系，确保客户满意度，并作为客户与我们内部团队之间的联络人。该职位涉及管理分配的客户组合，从现有客户中开发新业务，并积极寻找新的销售机会。
主要职责：
- 客户关系管理：作为客户的首要联系人，建立并维护长期关系。了解客户的企业需求和目标，提供定制化解决方案。
- 客户管理：管理分配的客户组合，确保根据客户需求和目标及时成功交付我们的解决方案。
- 业务发展：在现有客户中识别和开发新的业务机会。与销售团队合作，为客户提供组合销售并达成公司的销售目标。
- 跨职能协作：在客户与跨职能的内部团队（包括客户服务和产品开发）之间进行沟通，以提升整体客户体验。
- 问题解决：及时处理客户查询并解决任何问题或冲突，以保持高水平的客户满意度。
任职要求：
- 商务、市场营销或相关领域的学士学位。
- 在账户经理或类似职位上有实际经验，最好是在软件解决方案行业。
- 对CRM和CX软件解决方案有深入理解。
- 优秀的沟通和人际交往能力，能够与各层级的利益相关者建立关系。
- 强大的解决问题能力，能够有效管理复杂情况。
查看英文原文
This job post enables Faye to send any resulting offer letter, and subsequent items, to you. Any role and hiring specific items will be included in the recruiter or third-party job post to which you originally engaged.
Please provide the requested info so that it is automatically populated in our HR system and ensures no delay or discrepancy.
Thanks!
Faye People Operations
About Faye
Faye is a leading provider of CRM, CX, and integrated software solutions, specializing in optimizing and integrating software into businesses to maximize ROI. We are technology experts, integration builders, strategists, and adoption managers dedicated to making the best software in the world even better.
About Job
We are seeking a dedicated and proactive Client Advisor to join our team. The Client Advisor will be responsible for managing client relationships, ensuring customer satisfaction, and acting as a liaison between clients and our internal teams. This role involves overseeing a portfolio of assigned customers, developing new business from existing clients, and actively seeking new sales opportunities.
Key Responsibilities:
- Client Relationship Management: Serve as the primary point of contact for clients, building and maintaining long-term relationships. Understand clients' business needs and objectives to provide tailored solutions.
- Account Oversight: Oversee a portfolio of assigned customers, ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
- Business Development: Identify and develop new business opportunities among existing clients. Collaborate with the sales team to generate sales for a portfolio of accounts and reach the company's sales targets.
- Cross-Functional Collaboration: Liaise between customers and cross-functional internal teams, including Customer Service and Product Development, to improve the entire customer experience.
- Issue Resolution: Address client queries and resolve any issues or conflicts promptly to maintain high levels of customer satisfaction.
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience as an Account Manager or in a similar role, preferably within the software solutions industry.
- Strong understanding of CRM and CX software solutions.
- Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
- Strong problem-solving skills and the ability to manage multiple projects simultaneously.
- Proficiency in MS Office and CRM software.
- Ability to travel as needed.
Originally posted on Himalayas