客户成功经理
Customer Success Manager
我们是谁
Zeta Global（NYSE: ZETA）是基于人工智能的营销云平台，利用先进的人工智能（AI）和数万亿的消费者数据信号，使营销人员能够更高效地获取、增长和保留客户。通过 Zeta 营销平台（ZMP），我们的愿景是通过将身份识别、智能分析和全渠道激活统一到一个平台中，让复杂的营销变得简单——该平台由行业内最大的专有数据库和 AI 驱动。我们的企业客户在多个垂直领域内，能够通过每个渠道为每位消费者提供个性化体验，从而提升营销活动的效果。Zeta 由 David A. Steinberg 和 John Sculley 于 2007 年创立，总部位于纽约市，并在全球设有办事处。如需了解更多信息，请访问 www.zetaglobal.com。
职位简介
我们正在寻找一位以结果为导向的客户成功经理，负责推动我们在发布商（供应方）合作伙伴中的客户成果和收入增长。
在此职位中，你将负责整个账户组合，包括续约、扩展和长期合作伙伴价值。你将成为客户的战略顾问，将 Zeta 的解决方案与他们的业务目标对齐，同时确保平台的广泛采用和可衡量的绩效。
你将对收入目标、销售线索开发和账户健康状况保持明确的责任感，同时保持对客户体验的高标准。此职位需要在战略思维、运营纪律和积极的客户互动之间取得平衡。
你将负责的工作
负责收入与账户增长
- 负责一个业务组合，对现有发布商账户的续约、升级和交叉销售负有责任
- 建立并管理扩展机会的销售线索；保持对账户增长和目标进度的可见性
- 监控账户表现与预测的对比，及早识别风险和机会
推动战略客户互动
- 作为指定账户的主要联系人和值得信赖的顾问
- 主导客户沟通，包括业务回顾（QBRs/ABRs/SBRs）、绩效更新和战略规划会议
- 深入理解合作伙伴的 KPI、变现策略和成功指标
提供绩效与洞察
- 分析活动和平台表现，提供主动的数据驱动建议
- 识别优化机会
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WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
About the Role
We are looking for a results-oriented Customer Success Manager to drive client outcomes and revenue growth across our publisher (Supply) partners.
In this role, you will own a portfolio of accounts end-to-end, responsible for renewals, expansion, and long-term partner value. You will act as a strategic advisor to your clients, aligning Zeta’s solutions to their business goals while ensuring strong platform adoption and measurable performance.
You will operate with clear accountability to revenue targets, pipeline development, and account health, while maintaining a high bar for client experience. This role requires a balance of strategic thinking, operational discipline, and proactive client engagement.
What You’ll Do
Own Revenue & Account Growth
- Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts
- Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals
- Monitor account performance against forecasts and identify risks and opportunities early
Drive Strategic Client Engagement
- Serve as the primary point of contact and trusted advisor for assigned accounts
- Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions
- Develop a deep understanding of partner KPIs, monetization strategies, and success metrics
Deliver Performance & Insights
- Analyze campaign and platform performance to provide proactive, data-driven recommendations
- Identify optimization opportunities and drive execution in partnership with internal teams
- Translate data into clear, actionable insights that align with client goals
Lead Account Operations & Execution
- Own account planning, reporting, and overall account health tracking
- Maintain strong Salesforce hygiene including opportunity tracking, forecasting inputs, and activity documentation
- Lead platform demos, onboarding, and training sessions to drive adoption and value realization
Collaborate Cross-Functionally
- Partner with Sales, Supply Operations, Product, and Support teams to deliver consistent client outcomes
- Support RFP responses and strategic opportunities in partnership with Sales
- Surface client feedback and insights to inform product and operational improvements
Requirements
- 4–7+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side)
- Demonstrated ability to drive renewals and grow revenue within existing accounts
- Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders
- Experience managing multiple accounts with competing priorities and deadlines
- Data-driven mindset with the ability to translate performance into strategic recommendations
- Strong operational discipline, including experience with CRM tools (Salesforce preferred) and pipeline tracking
- Excellent written and verbal communication skills
Preferred:
- Experience in digital media, ad tech, or publisher ecosystems
- Understanding of Ad Serving, CRM data/audiences, Ad Tags, and Email Service Providers (ESP)
- Basic understanding of HTML and campaign setup processes
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $110,000 - $120,000.00, depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
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