Technical Product Manager, Legal AI and Platforms
工程师弗雷德·卢迪写代码，为他的同事菲利斯自动化了一个无聊的任务。她哭了喜悦的眼。那一刻激励弗雷德建立一个公司可以让每个人都从忙碌的工作中解放出来，以便他们能够专注于有意义的工作。今天，ServiceNow 是企业重塑的人工智能控制塔。我们的 ServiceNow AI 平台将任何 AI,任何数据和工作流程都聚集在一起，帮助85%的富士 500®公司更聪明，更快，更好地工作。我们正在建设一种人工智能原生文化，技术和人才无法停止在一起。我们刚开始了。现在加入我们来为人们提供人工智能工作。服务 Now 的法律团队运营在服务上。通过我们的平台进行 NDA,采购合同，冲突检查和法律咨询请求。你将拥有全球商业服务体验团队的 AI 和法律技术计划组合。目标：让律师和法律专业人员回归他们的时间。少于常规要求登陆他们的办公桌上。那些更快地得到答复的人。并且法律数据结构化，使人工智能代理人可以使用它来做有用的工作。你不会把需求交给工程并继续前进。你会用人工智能为原型，证明什么工作，与我们的产品组织合作，以使我们构建的功能成为客户使用的特性。在这个角色中，你能做什么：拥有路线图 · 拥有一份跨季度的法律人工智能和平台倡议路线图在合同管理 Pro,法律服务交付和连接系统上 · 每个季度都以史诗规划，然后通过反复开发，测试和生产发布提供 ·写史诗，用户故事，技术尖峰，接受标准和解决方案方法文件工程师可以从中构建 ·优先考虑一个繁忙的后载群与明确的妥协，并说不当它重要时 ·与法律和商业团队进行领导的发现，确定改善工作流程的机会，并将其转化为优先产品要求和可测量的结果 建立 AI 代理法定团队的信任 ·设计和提供 AI 代理用于法律工作，如咨询和顾问建议，根据我们的标准条款重新规划合同，请求接入和分类，以及合同审查 ·决定如何获取知识，人们在何时检查他们的产量，以及如何随着时间的推移反改善它们 ·使用现货和现在
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It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
ServiceNow's legal team runs on ServiceNow. NDAs, procurement contracts, conflict checks, and requests for legal advice all move through our own platform.
You'll own a portfolio of AI and platform initiatives for our legal technology team within the Global Business Services Experience team. The goal: give attorneys and legal professionals their time back. Fewer routine requests land on their desks. The ones that do get answered faster. And legal data is structured so AI agents can do useful work with it.
You won't hand requirements to engineering and move on. You'll prototype with AI, prove what works, and partner with our Product organization to turn the best of what we build into features our customers use. This is where we put AI to work for people, starting with our own.
What you get to do in this role:
Own the roadmap
· Own a multi-quarter roadmap for legal AI and platform initiatives across Contract Management Pro, Legal Service Delivery, and connected systems
· Plan each quarter in epics, then deliver through iterative development, testing, and production release
· Write epics, user stories, technical spikes, acceptance criteria, and solution approach documents that engineers can build from
· Prioritize a busy backlog with clear tradeoffs, and say no when it matters
· Lead discovery with legal and business teams, identify opportunities to improve workflows, and translate them into prioritized product requirements and measurable outcomes
Build AI agents legal teams trust
· Design and deliver AI agents for legal work, such as advice and counsel recommendations, contract redlining against our standard terms, request intake and triage, and contract review
· Decide how agents retrieve knowledge, when people review their output, and how feedback improves them over time
· Use out-of-the-box and Now Assist capabilities first, and build custom only when the platform can't do the job
· Build quick prototypes to test AI performance and get stakeholder agreement before committing to a full build
· Make sure anything headed to production gets engineering review and hardening
· Prove it works
· Define evaluation criteria, test sets, and pass thresholds before any AI feature reaches production
· Run model and vendor evaluations without locking into a single model or provider
· Build and own value models (hours saved, request volume, cycle time) and report AI impact to senior leadership monthly and quarterly
· Establish baselines and measure adoption, cycle time, quality, and realized productivity improvements after launch
Partner across ServiceNow
· Partner with our Product organization to co-develop and validate enhancements for potential inclusion in customer-facing platform releases
· Bring feedback from our own legal team into product roadmaps
· Align Legal, Procurement, Compliance, Product, Engineering, and Digital Technology stakeholders on shared priorities
· Work alongside business process managers and engineers in a shared delivery model
To be successful in this role you have:
· 5+ years in technical product management, including ownership of a multi-quarter roadmap
· Experience with enterprise workflow platforms
· Experience shipping generative or agentic AI features, including LLM behavior, retrieval, and prompt design
· Experience defining evaluation methods for AI applications, including output quality, groundedness, task completion, and appropriate human review
· Experience on agile teams writing epics and user stories that engineers build from
· Clear executive communication: you can sum up portfolio status, value, and risk in a few slides
· Strong stakeholder management across legal, business, and technical teams
Preferred
· Experience with ServiceNow Contract Management Pro or Legal Service Delivery
· Experience with legal, contract, or procurement workflows
· Hands-on experience with Now Assist or ServiceNow AI Agents
· Experience with other contract lifecycle management or legal AI platforms
· Experience co-developing with a product organization or serving as a design partner for a software product
· Experience with AI-native or prototype-first development
FD21
For positions in this location, we offer a base pay of $131,600 - $230,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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