客户专员（周一至周五，12-9PM EST）
Client Services Specialist (Monday-Friday, 12-9PM EST)
你是否准备好加入一个注重效率的团队，该团队以卓越的文化著称，致力于将有才华的员工培养成高效的业务领导者？那么BHG Financial就是你的选择。
2001年，我们带着一个想法、一个机会和25,000美元起步。当时我们的重点是为医疗行业客户提供服务。凭借对医疗行业的深厚背景，我们很快扩展到为其他多个行业的高收入专业人士提供服务，为他们提供领先的金融解决方案，包括我们广泛的社区银行网络。
如今，BHG Financial已在金融服务领域确立了自身的领导地位。我们以更优的借款方式为理念，致力于帮助有成就的专业人士、小企业和机构通过创新的金融解决方案、无 hassle 的流程以及个性化的管家式服务来巩固他们的成功。
我们对客户成功的不懈承诺是我们公司蓬勃发展的重要原因。我们从360度视角了解客户，以量身定制最适合他们财务目标的解决方案。如今的职场人士收入来源多样，不只是工资。因此，在做出负责任的贷款决策时，必须考虑这些因素。我们持续关注数据、分析和专有模型，使客户获得更快的资金支持。
从企业贷款到个人贷款，再到与社区银行的关系，全国顶尖的专业人士和企业主都依赖我们卓越的金融解决方案和管家式服务，以继续他们的成功和传承。
你是什么样的人
你是一位充满动力的客户服务专业人员，热衷于提供卓越的客户体验。作为客户服务专员，你在多任务处理、销售管道管理、积极倾听方面表现出色，并有利用技术的同时保持人性化接触的经验。你专注、不轻言放弃，是A级选手，能够在快节奏的环境中工作，与同样充满干劲和毅力的队友协作。
工作时间：周一至周五，美国东部时间12点至晚上9点
出差要求：在入职的前6个月内，所有员工都需要前往参加BHG All Oars Experience。此后，出差频率较低，每年大约5%，用于团队现场活动、会议和跨职能协作。
你将做什么
· 提供深入的支持和解决方案
查看英文原文
Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you.
In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly
on serving those in the medical industry. With healthcare in our heritage, we soon expanded
to serve high-earning professionals in many
other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.
Today, BHG Financial has firmly established
its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.
Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.
From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.
Who You Are
You are a motivated Client Services professional who is passionate about delivering an exceptional client experience. As a Client Services Specialist, you excel at multitasking, pipeline management, active listening, and have experience leveraging technology while maintaining a personal touch. You are a focused, no-quit, A+ player and thrive in a fast-paced environment where you can work with teammates that will match your drive and grit.
Schedule: Monday-Friday, 12-9 PM EST
Travel requirement: Within the first 6 months of employment, all employees will travel to attend the BHG All Oars Experience. Following this event, ongoing travel is minimal—approximately 5% annually—for team on-sites, meetings, and cross-functional collaboration.
What You'll Do
- Provide in-depth support and solutions to BHG customers
- Communicate with customer through various channels
- Become a subject matter expert on BHG solutions & products
- Enter records of customer calls, interactions and inquires via a CRM system
- Build strong working relationships with customers and internal stakeholders
- Communicate with internal departments as needed
What You'll Need
- Associates degree preferred or related work experience
- 2-3 years of customer service experience
- Critical thinking and exceptional communication skills
- Ability to work in a fast-paced environment
- Ability to work independently
- Navigate through various different software systems
- MUST be able to work Monday - Friday on a 12-9PM schedule
Life at BHG Financial
At BHG Financial, we work hard and aren’t afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player, and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG Financial
We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG Financial include:
•Medical/Rx/Dental/Vision coverage for employees and their eligible family members
•Competitive PTO and vacation policies
•1 Friday off each month for Wellness Weekends
•Company 401(k) plan with employer contributions after one year
•Company-sponsored training and certification opportunities
•Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
•Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
BHG Financial is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. BHG Financial is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Originally posted on Himalayas