运营管理员
Operations Administrator
加入CCMR3充满活力的团队，我们专注于提供卓越的债务追收解决方案，同时注重同理心和诚信。作为行业领先的企业，我们致力于在为客户提供成果的同时，坚持最高的道德标准。我们正在寻找有才华的个人加入我们的团队，为通过我们的“重新思考、重新构想、重新恢复”理念改变债务追收行业的面貌做出贡献。如果您积极进取、富有创新精神，并能在快节奏的环境中茁壮成长，欢迎您探索我们提供的各种机会。
职位概述
运营管理员支持日常运营流程的准确、及时和合规执行。该职位负责维护运营系统和记录，准备账户文件，管理分配的工作队列，设置协议，起草消费者通信，并与内部利益相关者和外部供应商协调。
运营管理员需对分配的责任负责，满足部门的服务级别协议，适当识别和上报问题，并保持高水准的准确性、保密性和监管合规性。该职位还为运营团队提供后备支持，以在计划内和计划外的缺勤期间保障工作流程的连续性。
您将负责
根据部门程序，维护准确完整的运营数据库、账户记录、系统和文档。
审查账户信息并准确且在规定时间内准备修改、拟议条款及相关文件。
通过监控截止日期、优先处理时间敏感的任务，并按照部门服务级别协议完成工作来管理分配的工作队列。
准确设置协议，确保所有所需信息、条款、文件和系统更新都正确记录。
使用经批准的模板、流程和沟通标准起草并发送清晰、准确且专业的消费者通信。
在最终确定系统更新、协议、通信或账户文件之前，检查工作的准确性和完整性。
与内部利益相关者、业务合作伙伴和外部供应商建立并维护协作的工作关系。
与适当的利益相关者协调以获取信息
查看英文原文
Join our dynamic team at CCMR3, where we specialize in providing exceptional debt recovery solutions while prioritizing empathy and integrity. As a leading firm in the industry, we are committed to upholding the highest standards of ethical conduct while delivering results for our clients. We are currently seeking talented individuals to join our dynamic team and contribute to our mission of changing the face of the Debt Recovery industry through our Rethink, Reimagine, and Recover philosophy. If you are driven, innovative, and thrive in a fast-paced environment, we invite you to explore the opportunities available with us.
Position Summary
The Operations Administrator supports the accurate, timely, and compliant execution of day-to-day operational processes. This position is responsible for maintaining operational systems and records, preparing account documentation, managing assigned work queues, setting up agreements, drafting consumer correspondence, and coordinating with internal stakeholders and external vendors.
The Operations Administrator is expected to take ownership of assigned responsibilities, meet departmental service-level agreements, identify and escalate issues appropriately, and maintain high standards of accuracy, confidentiality, and regulatory compliance. This role also provides backup coverage across the Operations team to support workflow continuity during planned and unplanned absences.
What You'll Do
Maintain accurate and complete operational databases, account records, systems, and documentation in accordance with departmental procedures.
Review account information and prepare modifications, proposed terms, and related documentation accurately and within established timeframes.
Manage assigned work queues by monitoring deadlines, prioritizing time-sensitive activities, and completing work in accordance with departmental service-level agreements.
Complete the accurate setup of agreements, ensuring all required information, terms, documentation, and system updates are properly recorded.
Draft and send clear, accurate, and professional consumer correspondence using approved templates, processes, and communication standards.
Review work for accuracy and completeness before finalizing system updates, agreements, correspondence, or account documentation.
Develop and maintain collaborative working relationships with internal stakeholders, business partners, and external vendors.
Coordinate with appropriate stakeholders to obtain information, resolve discrepancies, and support the timely completion of operational activities.
Safeguard confidential consumer, client, and company information by following established privacy, information security, and records-management requirements.
Perform assigned responsibilities in accordance with applicable laws, regulations, company policies, departmental procedures, and approved business practices.
Identify incomplete information, processing discrepancies, potential compliance concerns, and workflow barriers, and escalate them promptly through the appropriate channels.
Provide administrative and operational support to other business areas based on workload, business needs, and assigned priorities.
Assume ownership of assigned backup responsibilities during team member absences, ensuring priority tasks, work queues, consumer correspondence, documentation, and service-level commitments remain timely and uninterrupted.
Adapt to changes in procedures, systems, assignments, and business priorities while maintaining accuracy and productivity.
Participate in training, process updates, team meetings, and continuous improvement efforts to strengthen operational performance and service delivery.
Perform other duties and responsibilities as assigned.
What You'll Need
Previous experience in an administrative, operations support, account servicing, collections, or financial services environment is preferred.
Strong organizational and time-management skills, with the ability to manage multiple responsibilities and deadlines.
Excellent attention to detail and a demonstrated commitment to accuracy, completeness, and documentation quality.
Effective written and verbal communication skills, including the ability to communicate professionally with consumers, colleagues, business partners, and vendors.
Ability to independently prioritize assigned work while contributing to a collaborative and team-oriented environment.
Ability to follow established policies, procedures, work instructions, and quality standards consistently.
Sound judgment and the ability to recognize when an issue, discrepancy, or potential risk requires escalation.
Ability to work efficiently under pressure and respond appropriately to changing priorities in a fast-paced environment.
Commitment to protecting confidential and sensitive information.
Commitment to ethical conduct, regulatory compliance, professionalism, and respectful consumer interactions.
Willingness to learn new systems, procedures, and responsibilities and apply feedback to improve performance.
Preferred Qualifications
Experience supporting collections, financial services, legal operations, account servicing, or another regulated business environment.
Experience maintaining account information and documentation within operational databases or account-management systems.
Experience preparing agreements, modifications, proposed terms, or consumer correspondence.
Familiarity with work queues, service-level agreements, quality-control expectations, and deadline-driven workflows
In joining our team at CCMR3, you'll have the chance to make a real difference in people's lives while advancing your career in a supportive and rewarding environment. We are second to none with competitive compensation packages, comprehensive and continuous education, and opportunities for professional growth. If you're ready to join a company that values integrity, teamwork, and results-driven performance, apply today and embark on a fulfilling journey with us as we work together to help individuals navigate their financial challenges.
•Medical/Rx/Dental/Vision coverage for employees and their eligible family members
•Competitive PTO and vacation policies
•1 Friday off each month for Wellness Weekends
•Company 401(k) plan with employer contributions after one year
•Company-sponsored training and certification opportunities
•Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
•Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
CCMR3 is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. CCMR3 is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.