客户经理：特立尼达和多巴哥
Account Executive : Trinidad and Tobago
职位职责
Account Executive的主要职责是推动市场份额和品牌认知度的扩展，同时在指定区域内实现公司的年度销售目标。该职位需要了解客户的技术需求，推广我们的管理服务和VAR解决方案，并确保整体客户满意度。
理想的候选人应在特立尼达和多巴哥的政府和私营部门有技术领域的成功经验，并具备在本地客户中建立和培养关系的能力。
关键成果领域
· 客户关系管理：
- 与潜在客户和新客户建立并维护良好的关系。
- 识别技术解决方案的升级销售和交叉销售机会。
- 及时处理潜在客户和客户的咨询和问题。
- 理解并预判客户需求，制定适当长期策略。
- 通过拓展新客户来扩大业务规模。
- 销售与收入增长：
- 负责为新客户建立稳定的销售管道。
- 实现销售目标并促进收入增长。
- 与销售团队合作，制定扩大客户基础的策略。
- 推销管理服务，并推动新老客户组合的数字化转型。
- 市场分析：
- 关注行业趋势、竞争对手活动和市场动态，以识别新的商业机会和潜在风险。
- 利用个人网络或其他网络识别并追求机会；
- 绩效指标：
- 保持并发展一个活跃的预测机会管道，以满足月度配额目标，同时与经理一起处理每个机会。
- 识别销售潜在客户并在Salesforce.com中提供准确的预测。
- 参与培训和职业发展活动。
- 跟进客户对未决提案和会议中行动项的处理情况。
- 分析客户的业务需求，
- 识别战略合作伙伴机会，并制定策略以确保客户增长、满意度和留存。
- 分析交叉销售和升级销售机会，确保所有公司产品和服务都已充分介绍，销售流程顺利完成
关键资格和技能要求
- 出色的人际关系和口头表达能力，包括电话和面对面的演示技巧；
- 学士
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Job Purpose
The primary purpose of the Account Executive, is to drive the expansion of market share and mindshare, while achieving the Company’s annual sales targets within assigned territories. This role involves understanding clients' technology needs, promoting our Managed Services and VAR solutions, and ensuring overall customer satisfaction.
The ideal candidate will have a proven track record in Trinidad and Tobago within the government and private sector in technology, and the ability to build and nurture relationships within local, in country clients.
Key Results Areas
· Client Relationship Management:
- Build and maintain strong relationships with prospects and new clients.
- Identify opportunities for upselling and cross-selling technology solutions.
- Address prospect and client inquiries and concerns promptly.
- Understand and anticipate client needs and implement appropriate long-term strategies.
- Grow business by expanding our footprints with new customers.
- Sales and Revenue Generation:
- Responsible for building a solid pipeline for new logo clients.
- Achieve sales targets and contribute to revenue growth.
- Collaborate with the sales team to develop strategies for expanding customer base.
- Sell managed services and push digital adoption for new and existing customer portfolios.
- Market Analysis:
- Stay abreast of industry trends, competitor activities, and market dynamics to identify new business opportunities and potential risks.
- Leverage personal network and/or other networks to identify and pursue opportunities;
- Performance Metrics:
- Maintain and develop an active pipeline of forecasted opportunities to meet monthly quota objectives while working through each opportunity with your manager.
- Identify sales prospects and provide accurate forecasts in Salesforce.com.
- Participate in training and professional development activities.
- Follow-up with customers on open proposals and action items from meetings.
- Analyze customers business needs,
- Identify strategic partnership opportunities, and develop strategies to ensure customer growth, satisfaction, and retention.
- Analyze cross-selling and up-selling opportunities ensuring that all company products and services have been thoroughly presented and the sales cycle successfully executed
Key Qualifications and Skills Required
- Exceptional interpersonal relationship and verbal skills, including phone and in-person presentation skills;
- Bachelor’s degree in business, marketing, or a related field (or equivalent experience).
- Proven track record of at least 5 years in sales
- Strong understanding of technology products and solutions.
- Excellent communication and interpersonal skills
- Must be able to work autonomously and is self-disciplined
- Strategic thinker with the ability to analyze market trends and identify growth opportunities.
- Results-oriented with a focus on achieving and exceeding targets.
- Strong follow up skills and motivated to break into new accounts through continuous effort;
- Excellent verbal and written communication skills.
- A self-motivated, independent thinker that can move deals through the selling cycle.
Originally posted on Himalayas