双语客户支持代表
Bilingual Customer Support Representative
职位描述
我们正在招聘以客户为中心且专业的双语客户服务代表，加入一个服务于电商和远程医疗相关服务的快速增长的支持团队。
在此职位中，您将通过电话、电子邮件和其他支持渠道协助客户处理订单咨询、订阅支持、账户协助和服务相关问题。
此职位不提供医疗建议。客服代表使用经批准的资源、既定流程和公司指南来支持客户。
您将负责
- 通过电话、电子邮件和支持渠道回应客户咨询
- 协助客户查询订单状态
- 支持订阅和账户管理请求
- 帮助客户了解服务和可用资源
- 在适当的时候升级咨询
- 维护准确的客户记录和文档
- 提供富有同理心和专业的客户服务
- 达到质量、生产率和客户满意度目标
- 遵守所有客户隐私和合规要求
薪酬与合同
- 每小时5.50美元
- 每周支付
- 独立承包商
培训与时间安排
- 周一至周五，中央时间上午8点至下午5点。
- 后续排班将在招聘过程中告知。
设备
我们将提供一台笔记本电脑；但要申请此职位，您必须拥有额外的屏幕、耳机和稳定的有线网络连接。
申请流程
为确保公平性和一致性，所有申请人必须完成招聘流程的每个阶段。
被选中的申请人将完成：
- 申请表
- 预筛选问卷
- 单向视频面试
- 实时面试
- 最终面试
这是一个需要较强英语书面和口语沟通能力的英语工作。所有简历必须用英语提交，才能考虑此职位。
要求
我们寻找的人选
- 流利的英语和西班牙语沟通能力
- 至少1年客户服务或呼叫中心经验
- 强大的电话沟通技巧
- 专业的书面沟通技巧
- 在协助客户时表现出同理心和耐心
- 对细节有很强的关注力
- 能够在远程环境中独立工作
- 能够专业且尊重地讨论敏感的健康相关话题
加分项
- 远程医疗支持经验
- 医疗保健支持经验
- 药房支持经验
查看英文原文
Description
We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services.
In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels.
This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines.
What You'll Do
- Respond to customer inquiries via phone, email, and support channels
- Assist customers with order status questions
- Support subscription and account management requests
- Help customers navigate services and available resources
- Escalate inquiries when appropriate
- Maintain accurate customer records and documentation
- Deliver empathetic and professional customer service
- Meet quality, productivity, and customer satisfaction goals
- Follow all customer privacy and compliance requirements
Compensation & Contract
- USD $5.50 per hour
- Paid weekly
- Independent Contractor
Training & Schedule
- Monday-Friday, 8:00 AM-5:00 PM Central Time.
- Ongoing schedules will be communicated during the hiring process.
Equipment
We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.
Application Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Applicants selected to move forward will complete:
- Application Form
- Prescreen Questionnaire
- Video Interview
- Live interview
- Final Interview
Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.
Requirements
What We're Looking For
- Fluent English and Spanish communication skills
- Minimum 1 year of customer service or call center experience
- Strong phone communication skills
- Professional written communication skills
- Empathy and patience when assisting customers
- Strong attention to detail
- Ability to work independently in a remote environment
- Comfortable discussing sensitive wellness-related topics professionally and respectfully
Nice to Have
- Telehealth support experience
- Healthcare support experience
- Pharmacy support experience
- E-commerce customer service experience
- Experience with Dialpad, Zendesk, Freshdesk, or similar platforms
Originally posted on Himalayas