Customer Onboarding & Training Coordinator
工作类型：全职工作设置：远程/WAH 开始日期：2026年11月2日设备供应：BYOD （带你自己的设备）客户登录和培训协调员负责为新客户提供登录和训练活动的协调，确保产品或服务的顺利转换和有效采用。该角色安排并提供培训会议，跟踪登陆进展，并作为与登入相关问题联系点。一个客户登陆和培训主任的生活的一天是什么样？·协调和计划新的客户登记和培训会议 ·通过实时会议，网络研讨会或自助服务材料向客户提供产品或服务培训 · 追踪登录里程碑和关注未完成的行动项目 · 在登陆过程中作为客户问题联系点 · 维护并更新登录和培训材料和文档 · 与内部团队合作解决登录问题或延迟 · 收集客户反以支持不断改善登录和训练计划 ·遵守公司政策和程序 ·满足相关 KPIs 的绩效目标或超过其。·通过培训和学习举措不断提高客户登录，培训方法以及行业标准及最佳实践的知识 · 根据需要与其他部门合作 · 对客户和同事保持积极，有同情心和专业态度在任何时候 · 履行其它任务所分配的要求是什么？· 客户登陆和培训协调员至少有一 (1) 年的客户登入，培训或相关面向客户角色经验 · 有能力提供吸引人的培训课程的强大演示和便利技能。·强大的组织技能，同时管理多个登录案例 · 强有力的书面和口头沟通能力 ·熟练训练，LMS 或客户登录工具 ·强有力的客户服务导向，能够通过登录过程支持客户 ·具有独立工作的能力，几乎没有监督 ·高度关注细节，能够准确跟踪登陆进展 ·经验开发或更新培训材料，加上优先资格 ·出境 Sal
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Employment Type:Full-Time
Work Setup: Remote/WAH
Start Date: November 2, 2026
Equipment Provision:BYOD (Bring-Your-Own-Device)
The Customer Onboarding & Training Coordinator is responsible for coordinating onboarding and training activities for new customers, ensuring a smooth transition and effective adoption of products or services. This role schedules and delivers training sessions, tracks onboarding progress, and serves as a point of contact for onboarding-related questions.
What does a day in the life of a Customer Onboarding & Training Coordinator look like?
- Coordinate and schedule onboarding and training sessions for new customers
- Deliver product or service training to customers through live sessions, webinars, or self-service materials
- Track onboarding milestones and follow up on outstanding action items
- Serve as a point of contact for customer questions during the onboarding process
- Maintain and update onboarding and training materials and documentation
- Partner with internal teams to resolve onboarding issues or delays
- Gather customer feedback to support continuous improvement of onboarding and training programs
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of customer onboarding, training methods, and industry standards and best practices through training and learning initiatives
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
What are the required qualifications of a Customer Onboarding & Training Coordinator?
- Minimum of one (1) year of experience in customer onboarding, training, or a related client-facing role
- Strong presentation and facilitation skills, with the ability to deliver engaging training sessions
- Strong organizational skills, with the ability to manage multiple onboarding cases simultaneously
- Strong written and verbal communication skills
- Proficiency with training, LMS, or customer onboarding tools
- Strong customer service orientation, with the ability to support customers through the onboarding process
- Demonstrated ability to work independently with minimal supervision
- Strong attention to detail, with the ability to track onboarding progress accurately
- Experience developing or updating training materials, a plus
Preferred Qualification
- Outbound Sales / Cold Calling Experience: Highly beneficial as the daily tasks closely mirror this workflow (especially for ITQC).
- Technical Support / Troubleshooting: Must have basic troubleshooting knowledge to resolve customer issues.
- Tool Proficiency: Prior hands-on experience with Salesforce and Zendesk.
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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Originally posted on Himalayas