高级项目经理，生成式人工智能 - 游戏
Senior Program Manager, Gen AI - Games
在Netflix，我们的使命是娱乐全世界。我们正在书写下一章——突破叙事的边界、全球粉丝文化，让难以想象的事情成为现实。我们是一支梦想团队，痴迷于探索创意、直觉和尖端技术融合时会发生什么的令人兴奋的不确定性。加入我们，成为未来的一部分。
我们正在寻找一位具有战略眼光和运营能力的项目经理，加入Netflix GenAI团队。这个职位有两个方面：首先，帮助优先处理GenAI团队自身的工作——识别机会并帮助技术团队成员就下一步要构建的内容达成一致；其次，推动GenAI在更广泛的Netflix游戏组织中的应用。我们需要一位高级项目经理，能够理解GenAI团队以及其服务团队的日常挑战、工作流程和业务需求，并能协调一个连贯的项目并进行实际执行。
## **主要职责**
**项目优先级与管理**
- 通过详细的里程碑规划、运行敏捷开发流程、明确优先级、跟踪冲刺和交付成果，支持产品工程工作流。
- 与游戏组织堆栈中的各种技术合作，从游戏引擎、服务到代理系统（Claude Code、Cowork、OpenClaw、自定义代理和机器人）。
- 推动跨职能项目协调：与工程、平台和工作室团队合作，对优先级、顺序和依赖关系达成一致，并在问题阻碍交付前将其暴露出来。
**推动GenAI工具和智能自动化的采用**
- 识别AI可以为团队带来价值的关键机会，定义具体的定制化方案、学习材料和推广计划以推动采用。
- 与游戏工作室和平台上的多样化团队合作，提供现有项目的建议，以及新工具如何融入整体生态系统。
- 制作并分发定期的培训和沟通材料以支持工具采用。
- 开发定制的AI技能和工具，以支持跨职能的特定工作流程和任务。
- 将复杂性转化为清晰度：撰写状态更新、决策文档和对齐文档，确保团队和领导保持一致。
**数据驱动的决策制定**
- 深入分析团队和产品参与数据——使用指标、采用漏斗、调查结果等，进行分析、发现趋势并提出建议。
- 定义关键绩效指标（KPI）和成功标准。
查看英文原文
At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.
We're seeking a strategic and operational program manager for the Netflix GenAI team. This role is twofold: first, help prioritize the GenAI team's own work - identifying opportunities and helping technical team members align on what to build next; and second, drive GenAI adoption across the broader Netflix Games organization. We need a Sr Program Manager who understands the day-to-day challenges, workflows, and business needs of both the GenAI team and the teams it serves, and who can bring together a coherent program with hands-on execution.
## **Key Responsibilities**
**Project Prioritization & Management**
- Support product engineering workstreams through detailed milestone planning, running agile development processes, clarifying priorities, tracking sprints and deliverables.
- Work with technologies across the game organization stack, from game engines, to services, to Agentic systems (Claude Code, Cowork, OpenClaw, custom agents and bots)
- Drive cross-functional program coordination: partner with engineering, platform, and studio teams to align on prioritization, sequencing, and dependencies, and surface risks before they block delivery.
**Drive adoption of GenAI tools and intelligent automation**
- Identify key opportunities where AI can add value to teams, defining the specific customizations, learning materials, program plan to drive adoption.
- Work across diverse teams in game studios and platforms, to inform and advise on existing initiatives, as well as how new tools will fit within the broader ecosystem.
- Create and deliver regular training and communications materials to support tool adoption.
- Produce custom AI skills and tools that can support specific workflows and tasks across functions.
- Turn complexity into clarity: write the status updates, decision docs, and alignment artifacts that keep teams and leaders on the same page.
**Data Driven Decision Making**
- Dive into team and product engagement data - usage metrics, adoption funnels, survey results - to run analyses, surface trends, and formulate recommendations.
- Define the KPIs and success metrics for GenAI program, design and run lightweight experiments (A/B tests, cohort comparisons) to evaluate program success.
**Define new opportunities for GenAI in game development process**
- Through stakeholder interviews, technical deep-dive workshops, engaging across specialists, identify tangible opportunities for GenAI to accelerate game development, supporting teams in their work.
- Derive insights from user research and quantitative data to create product roadmaps, which identify the highest return investments, distinguish hype from value.
- Maintain awareness of the fast-moving GenAI landscape - new models, capabilities, and industry use cases - and work across the company to translate relevant developments into concrete solutions for the business.
- Engage and manage external vendors, shaping project proposals and overseeing project deliverables.
- Collaborate with our engineering and platform teams to define and plan for robust solutions and scale core capabilities: model inference, data pipelines, responsible AI compliance, safety guardrails, and graceful degradation at scale.
## **Qualifications**
- 12+ years of experience in program management and/or product management, focused on technology portfolios.
- 5+ years of experience in the games industry.
- Product management experience, identifying user needs, defining product strategy & roadmaps, running development workstreams.
- Experience in games industry partner engagements or business development, defining projects, SOWs, deliverables, and overseeing project deliveries.
- Experience managing technical vendor engagements - defining scope of work, staffing plans, and deliverables, and tracking vendor performance against SOW terms."
- Experience & deep understanding of games business operations & data needs, defining content for decision making, greenlight, gate review processes.
- Strong hands-on experience working with AI technologies such as Claude Cowork, ChatGPT, M365 Copilot. Ability to develop custom skills, tutorials, communication materials including written, interactive, video.
- Proven ability to design and implement tool adoption frameworks, methodologies, and toolkits from the ground up — not just apply pre-built approaches.
- Comfort translating ambiguous technical goals into structured project plans with clear milestones, owners, and dependencies.
- Experience convening & facilitating employee communities, to drive new initiatives and employee engagement.
- Experience in executive and employee presentations, storytelling and communications — able to distill complex changes into clear, compelling narratives.
- Expertise in developing and executing multi-channel communication plans and stakeholder engagement strategies for global, cross-functional audiences.
- Demonstrated ability to manage change at a portfolio level — balancing multiple concurrent programs and proactively identifying change saturation risks.
- Exceptional facilitation skills; experience designing and leading workshops, readiness assessments, and cross-functional alignment sessions.
## **Preferred**
- Experience with GenAI tools and intelligent automation platforms (e.g., Google Gemini, Claude, ChatGPT, Zapier) and a track record of driving adoption of these technologies in a business context.
- A track record building alignment and driving decisions across a broad stakeholder map, internal and external, without relying on formal authority.
- Experience with experimentation or analytics tooling (e.g., dbt, Looker, Tableau, Kragle) and a track record of using data to shape product or program decisions.
Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $285,000.00 - $485,000.00. This compensation range will vary based on location.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits [here](https://jobs.netflix.com/work-life-philosophy).
Netflix is a unique culture and environment. Learn more [here](https://jobs.netflix.com/culture).
[Inclusion](https://about.netflix.com/en/inclusion) is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 7 days and will be removed when the position is filled.