2nd line/3rd line support engineer
我们正在寻找一个经验丰富的第二/365线支持工程师，专注于微软 365 堆来支持，维护和改进我们的客户现代工作场所环境。你将作为复杂问题升级点，掌握事件和问题的所有权，并发挥在提高 M365服务中的可靠性，安全性和用户体验方面的关键作用。关键责任支持与扩展法案为2/365相关事件和服务请求的第三线升级解决身份，安全和协作等 Microsoft 365 服务中复杂的问题执行根源分析和实现永久性的修正 Microsoft 365 管理 管理和支持：微软 Entra ID (Azure AD) Exchange Online SharePoint Online & OneDrive Microsoft Teams Intune 管理用户生命周期，许可证和访问控制 实施并维护条件准入和安全政策 安全与合规性 支持和增强 M365安全姿势，包括：MFA,条件准入，身份保护 微软防卫器 （适用时为 Office 365,终端点，身份）协助遵守保密策略，DLP 和 eDiscovery 等功能识别风险和建议符合最佳实践要求的改进 强大的实践经验与微软 365 生态系统 坚实的理解：身份和访问管理 Microsoft Entra ID / Azure AD Exchange 在线邮件流量和安全经验解决问题 Windows 10/11 和现代工作场所设置自信使用 PowerShell 进行管理和故障处理优秀的解决问题的技能和沟通能力 具有 Intune 设备管理 （Windows,移动设备）的知识 Azure （IaaS/PaaS 基础知识）在 MSP 或多租户环境中可获得的经验 微软证书备份，档案存储或第三方 M365工具熟悉 原创发布在喜马拉雅山
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We’re looking for an experienced 2nd / 3rd Line Support Engineer with a strong focus on the Microsoft 365 stack to support, maintain, and improve our customers’ modern workplace environments. You’ll act as an escalation point for complex issues, take ownership of incidents and problems, and play a key role in improving reliability, security, and user experience across M365 services.
Key Responsibilities
Support & Escalation
Act as 2nd / 3rd line escalation for M365-related incidents and service requests
Troubleshoot complex issues across Microsoft 365 services, including identity, security, and collaboration
Perform root cause analysis and implement permanent fixes
Microsoft 365 Management
Administer and support:
Microsoft Entra ID (Azure AD)
Exchange Online
SharePoint Online & OneDrive
Microsoft Teams
Intune
Manage user lifecycle, licensing, and access control
Implement and maintain Conditional Access and security policies
Security & Compliance
Support and enhance M365 security posture, including:
MFA, Conditional Access, Identity Protection Microsoft Defender (for Office 365, Endpoint, Identity, where applicable)
Assist with compliance features such as retention policies, DLP, and eDiscovery
Identify risks and recommend improvements aligned with best practice
Requirements
Essential
Proven experience in a 2nd or 3rd line support role
Strong hands-on experience with the Microsoft 365 ecosystem
Solid understanding of:
Identity and access management
Microsoft Entra ID / Azure AD
Exchange Online mail flow and security
Experience troubleshooting Windows 10/11 and modern workplace setups
Confident working with PowerShell for administration and troubleshooting
Excellent problem-solving and communication skills
Experience with Intune device management (Windows, mobile devices)
Knowledge of Azure (IaaS / PaaS basics)
Desirable
Experience in an MSP or multi-tenant environment
Microsoft certifications
Familiarity with backup, archiving, or third-party M365 tools
Originally posted on Himalayas