残疾质量分析师
Disability Quality Analyst
概述
残疾质量分析师直接协助ROI客户经理，负责在多种媒介（如邮件、传真、电子邮件等）中审查、处理和发布医疗记录。质量分析师向运营总监汇报工作。
职责
- 根据MRO诊所的政策和程序，为残疾/FMLA表格创建发票。
- 审核由残疾客户经理/表格专家提取的记录，确保准确性和符合MRO诊所的政策和程序以及州和联邦法规。
- 按照MRO诊所的政策和程序，对每份处理过的文件/图表提供并记录详细准确的信息。
- 更新并维护所有与残疾/FMLA表格请求相关的活动和流程的披露清单。
- 在必要时，根据MRO诊所的政策和程序，将准确的数据应用到处理过的图表中。
- 联系患者/请求者以收取待处理的残疾/FMLA表格的费用。
- 必要时将表格分配给残疾客户经理/表格专家完成。
- 为患者和客户提供世界级的服务，同时确保患者隐私。
- 处理大量电话，同时保持高水平的服务和专业性。
- 维持所有既定的生产/质量目标，同时在MRO诊所规定的处理时间内管理分配的账户。
- 必要时向运营总监汇报。
资格要求
- 细致且注重细节
- 专业举止
- 以客户为中心的态度
- 展现出积极的态度，并能与员工良好互动
- 展现出优秀的沟通能力
- 有良好的可靠性和出勤记录
- 需要保密和谨慎
- 能够执行和解释HIPAA/隐私指南
- 良好的组织能力，包括多任务处理和时间管理
- 能够适应行业和办公室的频繁变化
- 需要高中文凭或同等学历
总薪酬
基本工资是总薪酬包的一部分。符合条件的员工还可以享受全面的福利，包括医疗、牙科、视力、人寿保险和401(k)计划。
薪资范围
通常不会有人在该范围的顶点或接近顶点被聘用。个人薪资可能受多种因素影响
查看英文原文
Overview
The Disability Quality Analyst provides direct assistance to the ROI Account Manager and is responsible for reviewing, processing, and releasing medical records in a variety of mediums (i.e. mail, fax, email, etc.). The Quality Analyst reports to the Director of Operations.
Responsibilities
- Creating invoices for disability/FMLA forms in accordance with MRO Clinics policies/procedures.
- Reviewing records pulled by the Disability Account Manager/Form Specialist to ensure accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations.
- Providing and logging detailed and accurate information on each file/chart processed in accordance with MRO Clinics policies/procedures
- Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with disability/FMLA form requests.
- Applying accurate data to charts processed in accordance with MRO Clinics policies/procedures, when necessary.
- Contacting patients/requesters to collect payment on pending disability/FMLA forms.
- Assigning forms to be completed to Disability Account Managers/Form Specialists, as necessary.
- Providing world-class customer service to patients and clients while ensuring patient privacy.
- Handling high call volumes while maintaining a high level of service and professionalism.
- Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time.
- Reports to the Director of Operations as necessary.
Qualifications
- Thorough and detail-oriented
- Professional demeanor
- Customer oriented disposition
- Demonstrate a positive attitude, and be able to interact well with employees
- Demonstrate excellent communication skills
- Proven consistent dependability and attendance
- Confidentiality and discretion is required
- Ability to conduct and interpret HIPAA/Privacy Guidelines
- Solid organizational skills, including multitasking and time-management
- The flexibility to adapt to frequent changes in the industry and office
- High School Diploma or equivalent required
Total CompensationBase pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.
Salary RangeIt is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.
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Pay Range
USD $16.00 - USD $22.00 /Hr.Originally posted on Himalayas