桌面支持

IT Skills and Experience

• Desired Experience:

• Computer OS/Peripherals troubleshooting

• Handling Different PC Operating Systems ( Windows 7/8 and 10)

• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)

• Basic knowledge of SOE and group policies

• Printer support

• Good knowledge of MS Office tools installation & troubleshooting

• Excellent customer service and people skills

• Field experience supporting a variety of technologies and services

• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems

• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes:

• Excellent End-user computing skills.

• Good knowledge of Infrastructure support.

• Strong analytical and problem-solving capabilities

• Well organized and extremely detail-oriented

• Strong customer service ethic and great communication skills, both oral and written

• Passionate about delivering quality no matter what you are doing

• Can work both independently and in a collaborative team-oriented environment

• A self-starter, motivated to push the limits and think outside of the box

• Fondness for solutions that are simple, elegant, and effective

• Ability to work with and maintain confidential information

In-depth knowledge of:

• Windows OS (e.g. XP, Vista, Windows 7, 10)

• Microsoft Office applications

• PCLaptop hardware

• PCLaptop peripherals, including printers

• Mobile devices

Basic knowledge of:

• Active Directory

• Exchange

• Apple OS

• SCCM

Originally posted on Himalayas