桌面支持人员

IT Skills and Experience

• Handling Different PC Operating Systems ( Windows 7/8 and 10)

• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)

• Basic knowledge of SOE and group policies

• Printer support

• Good knowledge of MS Office tools installation & troubleshooting

• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems

• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.

• Unboxing of devices and performing DOA (Dead on Arrival) process if needed.

• Collection of device information (MAC address/ Model/ SN)

• Connect devices to warehouse network

• Physical installation of devices (installation of the tablet to a forklift, installation of the physical printer)

• Configuration of the device including OS and application level (as per manual)

• Function test for each device

• Label print test from performance, quality, speed, and stability.

• Device setup and configuration knowledge transfer

• Support Go-Live Change environment from INT to PROD

• Printer general test

IT Qualifications
At least two of the following:

• PC Laptop OEM Maintenance Certification

• CompTIA A+ Certification

• Microsoft Certified IT Professional (MCITP) certification in the desktop area

• Microsoft Office Specialist (MOS) Certification

Experience in a similar role
· 02+ Years of relevant experience.
Originally posted on Himalayas