高级技术作家（巴基斯坦 | 远程 | PKR）
Senior Technical Writer (Pakistan | Remote | PKR)
职位名称：高级技术作家（远程）
关于客户
我们的客户是一家领先的北美交通运输管理软件公司，帮助K-12学区优化运营流程。
职位概述
作为我们的第一位技术作家，您将负责产品文档和知识库的创建与维护。您将与产品、支持和实施团队紧密合作，将复杂的概念转化为清晰易懂的内容，确保我们的文档始终准确、完整且最新。您将帮助制定文档标准，改进工作流程，并建立一个支持我们团队和客户的知识库。
这是一个远程职位，候选人需要与北美时间有一定的重叠。
主要职责
- 编写高质量且准确的文档
- 为产品手册和知识库文章编写清晰、简洁且用户友好的内容。
- 将复杂的概念转化为通俗语言。
- 确保所有文档准确、一致且无错误。
- 管理并发展知识库
- 负责从规划到发布的整个文档生命周期。
- 识别并填补知识空白以支持产品发布和用户需求。
- 使文档交付与发布时间和优先级保持一致。
- 利用反馈和指标来提升内容质量和覆盖范围。
- 在专家和用户之间起到桥梁作用
- 与产品、支持和实施团队合作收集信息。
- 通过确保文档解决实际使用场景来为客户发声。
- 与内部利益相关者分享更新并收集反馈。
要求
- 英语、传播学、计算机科学或相关领域的学士学位。
- 3年以上技术写作经验，最好在软件或SaaS环境中有相关经验。
- 精通结构化写作，熟悉微软风格指南和极简主义原则。
- 出色的英语书面和口头沟通能力。
- 自主性强，能够独立工作并同时管理多个项目。
福利
- OPD
- 假期
- 税前薪资
时间：灵活（加拿大时间早上4-6点有重叠） 剩余时间灵活
关于HR Ways：
"HR Ways是一家获奖的技术招聘公司，帮助软件公司和IT产品公司在国际和本地范围内寻找IT人才。HR Ways已与全球300多家雇主合作"
查看英文原文
Job Title : Senior Technical Writer (Remote)
About Client
Our Client is a leading North American transportation management software company helping K-12 school districts streamline operations.
Role Overview
As our first Technical Writer, you will own the creation and maintenance of our product documentation and knowledge base. You will work closely with Product, Support, and Implementation teams to translate complex technical concepts into clear, user-friendly content, ensuring our documentation is always accurate, complete, and up to date. You will help define documentation standards, improve workflows, and build a knowledge base that supports both our team and our clients.
This is a remote opportunity, and candidates are expected to have some overlap with North American hours.
Key Responsibilities
- Author High-Quality and Accurate Documentation
- Write clear, concise, and user-friendly content for product manuals and knowledge base articles.
- Translate complex technical concepts into plain language.
- Ensure all documentation is accurate, consistent and error-free.
- Manage and Evolve the Knowledge Base
- Own the full documentation lifecycle, from planning to publishing.
- Identify and close knowledge gaps to support product releases and users.
- Align documentation delivery with release timelines and priorities.
- Use feedback and metrics to improve content quality and coverage.
- Act as a Bridge Between Experts and Users
- Collaborate with Product, Support, and Implementation teams to gather information.
- Advocate for customers by ensuring docs address real-world use cases.
- Share updates and collect feedback from internal stakeholders.
Requirements
- Bachelors degree in English, Communications, Computer Science, or a related field.
- 3+ years of experience in technical writing, preferably in software or SaaS environments.
- Skilled in structured authoring, following Microsoft Manual of Style and Minimalism.
- Exceptional written and verbal communication skills in English.
- Self-starter comfortable working independently and managing multiple projects in parallel.
Benefits
- OPD
- Leaves
- Tax-free salary
Timings : Flexible (4 - 6 in morning hours overlap at Canadian hours) Rest Flexible timings
About HR Ways:
"HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel to stay updated or visit to know more."
Originally posted on Himalayas