高级战略客户经理（小市场）
Senior Strategic Accounts Manager (Small Market)
Garner的使命是变革医疗经济，为所有人提供高质量且负担得起的医疗服务。
我们通过与雇主合作，重新设计医疗福利，利用清晰的激励措施和强大的数据驱动洞察，从根本上重新构想美国的医疗体系。我们的方法引导员工获得高质量、低成本的医疗服务，创建一个对所有人都更有效的系统。患者获得更好的健康结果，雇主更有效地使用医疗资金，医生因提供卓越的护理而非执行更多手术而受到奖励。
Garner是全国发展最快的医疗科技公司之一。我们的产品被行业内最成熟的雇主和医疗机构所信赖，我们正在组建一支才华横溢、以使命为导向的团队，他们有动力在大规模上对医疗行业产生有意义的影响。
关于该职位：
我们正在寻找一位优秀的高级战略客户经理加入我们的战略客户团队。该职位将向战略客户总监汇报。该职位对于通过作为客户在计划设计、成本趋势和绩效方面的可信赖战略伙伴，来保留并拓展Garner的小团体市场（25-250名员工）雇主客户至关重要。高级战略客户经理负责推动其业务范围内的净收入留存和其他关键绩效指标的提升。
您将在哪里工作：
Garner总部位于纽约市，但此职位适合能够适应远程办公并偶尔前往总部的人员。预计每年有最多10%的时间需要出差。
您将负责：
- 负责保留和向Garner的小团体雇主客户（25-250人）进行销售的过程
- 与客户成功经理协作，确保客户获得良好的体验并实现预期成果
- 作为客户在计划设计、控制成本趋势和推动计划绩效方面的可信赖战略伙伴
- 建立并管理关键的战略代理和客户关系
- 监控整体客户健康状况，预判战略需求，并执行主动计划以应对关键账户的风险
- 与财务、产品、数据和技术团队合作，提供展示Garner价值和投资回报率的报告
- 推动您业务范围内的净收入留存和其他KPI的提升
理想的候选人具备：
- 对完全保险和小团体自付费用的深入理解
查看英文原文
Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all.
We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures.
Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale.
About the role:
We are seeking an exceptional SeniorStrategic Accounts Manager to join our Strategic Accounts team. This role will report to the Director, Strategic Accounts. This role is critical for retaining and growing Garner’s small group market (25 - 250 employees) employer clients by serving as their trusted strategic partner on plan design, cost trends, and performance. The Senior Strategic Accounts Manager is responsible for driving improved Net Revenue Retention and other key performance indicators for their book of business.
Where you will work:
Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. Travel up to 10% of the time is expected.
What you will do:
- Own the process to retain and upsell Garner’s small group employer clients (25 - 250 lives)
- Collaborate with the Client Success Manager to ensure clients receive an excellent experience and achieve expected results.
- Serve as the client’s trusted strategic partner on plan design, bending cost trends, and driving plan performance.
- Establish and manage key strategic broker and client relationships.
- Monitor overall client health, anticipate strategic needs, and execute proactive plans to address key account risks.
- Partner with finance, product, data, and technology teams to deliver reports demonstrating Garner's value and ROI.
- Drive improved Net Revenue Retention and other KPIs for your book of business.
The ideal candidate has:
- Deep fully insured and small group self-funded health plan design and benefits knowledge, including experience advising employer clients on benefits strategy and cost performance.
- 4+ years of experience in a commercially-oriented consultant/broker, account management, or sales role in the employee benefits space.
- A deep commercial focus with proven results of achieving retention and upsell targets year over year.
- A self-starter mentality with the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment.
- Excellent communication, presentation, and articulation skills.
- Demonstrated ability to solve problems in ambiguous strategic situations.
- A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.
This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.
Compensation Transparency:
The target salary range for this position (inclusive of Base + Commission) is $140,000 - $165,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is bonus-eligible and eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health and more.
Fraud and Security Notice:
Please be aware of recent job scam attempts. Our recruiters use and email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to .
Equal Employment Opportunity:
Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at .
Originally posted on Himalayas