Technical Operations & Client Coordinator
职位：远程 （菲律宾）角色类型：兼职/全职 （应与候选人达成一致）工作说明：技术运营和客户协调员关于我们 木材是英国规划系统的一个关键考虑因素，这意味着每当一个网站开发时，树木的影响必须被专业评估。我们提供导航这些规定并帮助我们的客户所需的技术专业知识。我们的工作多样化和高影响力。我们从单层住宅扩建到多层，混用塔楼在繁忙城市中心以及多年主体计划发展等项目上工作。我们是一家现代化的，技术先进的树木农业咨询公司，在英国提供专业服务。我们为房屋所有者，建筑师和开发人员提供建议，树林调查，CAD 图纸和技术报告，帮助他们设计和建造树木附近而不造成损害。我们正在寻找一个技术运营与客户协调员，作为我们的技术测量团队和客户 （建筑师，开发人员和房主）之间的首要专业联系人。虽然这是一个行政角色，但它需要高度的技术理解和专业抛光。你将管理一个项目的数字生命周期从初步查询到技术报告交付和最终发票。你不仅"做管理员";你正在确保数百万英的开发保持在轨道上并符合要求。你将会做的 ·客户与调查人员联系：通过电子邮件，WhatsApp 和电话来管理专业通信。你将是公司的"声音",确保客户感到支持，测量人员有良好的计划。·项目生命周期管理：监督我们在 Trello 的工作流程，确保实现项目的里程碑，并在整个"调查评估-保护-处理"阶段内维持高水平数据准确性。·战略安排：· 调查软件管理：将项目数据上传到我们的专有测量软件，OTISS,为我们现场调查人员在现场使用准备高质量的数字"帆布". · 财务管理：作为账户收取经理管理 QuickBooks Online 生态系统的管理，根据我们的分级费用结构发行专业 Faktura 并确保精确的财务记录。· 专业信函：起草和管理复杂的商业通讯。
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Location: Remote (Philippines)
Role Type: Half-time / Full-time (To be agreed with candidate)
Job Description: Technical Operations & Client Coordinator
About Us
Trees are a key consideration in the UK planning system, meaning that any time a site is developed, the impact on trees must be professionally assessed. We provide the technical expertise required to navigate these regulations and help our clients. Our work is diverse and high-impact. We work on projects ranging from single-storey residential extensions to multi-storey, mixed-use tower blocks in busy city centres and multi-year masterplan developments.
About the Role
We are a modern, tech-forward arboricultural consultancy providing specialist services across the UK. We provide advice, tree surveys, CAD drawings and technical reports to homeowners, architects and developers to help them design and build near trees without causing damage. We are seeking a Technical Operations & Client Coordinator who acts as the primary professional link between our technical surveying team and our clients (architects, developers, and homeowners). While this is an administrative role, it requires a high degree of technical comprehension and professional polish. You will manage the digital lifecycle of a project—from initial enquiry through to technical report delivery and final invoicing. You are not just "doing admin"; you are ensuring that multi-million pound developments stay on track and compliant.
What You Will Do
- Client & Surveyor Liaison: Manage professional communications via Email, WhatsApp, and Phone. You will be the "voice of the company," ensuring clients feel supported and surveyors are well-scheduled.
- Project Lifecycle Management: Oversee our workflow in Trello, ensuring project milestones are met and high-level data accuracy is maintained throughout the "Survey-Assess-Protect-Mitigate" phases.
- Strategic Scheduling: Coordinate site visits between surveyors and clients, managing complex calendars across different UK regions.
- Survey Software Management: Upload project data into our proprietary surveying software, OTISS, to prepare high-quality digital "canvases" for our field surveyors to use on-site.
- Financial Administration: Manage our QuickBooks Online ecosystem as the Accounts Receivable Manager, issuing professional invoices based on our tiered fee structures and ensuring accurate financial records.
- Professional Correspondence: Draft and manage sophisticated business communications in English, maintaining our brand’s reputation for excellence with local authorities and corporate clients.
Who You Are
- A Master Communicator: You have exceptional professional English skills and are comfortable interacting with high-level stakeholders (Architects, Planning Officers, and Developers).
- Tech-Savvy & Adaptable: You are highly proficient in Google Workspace (Gmail, Drive, Docs, Sheets) and excited by the prospect of using AI and automation to improve workflows.
- Detail-Oriented: You have a "detective’s eye" for detail, ensuring that technical data and financial figures are correct every single time. You understand that if an invoice is wrong or a site visit is missed, it impacts the entire development timeline.
- Reliable Professional: You enjoy the autonomy of remote work and possess the discipline to manage a busy workload without constant supervision.
Desirable Skills (But Not Essential)
- Experience or an interest in planning, development and architecture.
- Experience with project management tools like Trello.
- Familiarity with QuickBooks Online or other online accounting software.
- Previous exposure to OTISS or similar GIS/technical surveying platforms.
- Interest in AI tools (ChatGPT/Claude/Gemini) and workflow automation (Zapier).
Originally posted on Himalayas