高级总监, 战略客户管理
Sr. Director, Strategic Account Management
关于Agero：
无论驾驶员去哪，我们都在前方引领。Agero的使命是通过充满激情的人才和数据驱动的技术相结合，重新定义车辆拥有体验，加强客户与客户之间的关系。作为排名第一的B2B、白标数字驾驶员援助服务提供商，我们正在推动行业走向新方向，将手动流程重新定义为数字化、透明化和互联化。这包括：由Swoop支持的行业领先的调度管理平台；全面的事故管理服务；专业的消费者事务和连接车辆功能；以及由强大的合作伙伴生态系统支持的不断扩展的服务、折扣和支持市场。公司与领先的汽车制造商、保险公司等合作伙伴拥有超过1.5亿个车辆覆盖点。管理着全国最大的服务商网络之一，Agero每年处理约1200万次服务事件。Agero是The Cross Country Group的成员公司，总部位于马萨诸塞州梅德福，业务遍及北美。了解更多，请访问。
注意：对于我们的技术职位，我们希望你亲自开始！你可能需要前往梅德福进行初始入职。不用担心后勤问题——一旦被录用，我们将为你处理所有旅行安排和费用。
职位描述与使命：
高级客户经理负责单一关键战略客户的首要执行关系和商业领袖。这个高度专业化的角色负责保留并显著增长组织中最重要合作中的收入。具有明确的商业责任，战略客户经理负责整个合作生命周期，包括客户管理、扩展/升级销售和续约。该人员作为C级高管和高级利益相关者的战略顾问，制定多年战略，整合道路救援（RSA）和事故管理（AM）解决方案，以提升合作成熟度和共同增长。
关键成果：
- 战略收入责任：负责单一指定战略客户的总收入增长（涵盖RSA和AM两个业务线），确保实现或超越积极的财务目标。
- 高管关系精通：建立并维护与高管层的深入关系，推动合作向更高层次发展。
查看英文原文
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit .
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Sr. Director, Account Management serves as the primary executive relationship owner and commercial leader for a single, critical Strategic Account. This highly specialized role is responsible for retaining and significantly growing revenue within one of the organization's most valuable partnerships. With clear commercial accountability, the Strategic Account Manager leads the entire lifecycle of the partnership, including Account Management, Expansion/Upsell, and Renewal. This individual operates as a strategic advisor to C-suite and senior stakeholders, developing multi-year strategies that integrate Roadside Assistance (RSA) and Accident Management (AM) solutions to advance partnership maturity and mutual growth.
Key Outcomes:
- Strategic Revenue Ownership: Own and drive total revenue growth (encompassing both RSA and AM lines of business) across a single assigned Strategic Account, ensuring aggressive financial targets are met or exceeded.
- Executive Relationship Mastery: Build and cultivate deep, high-trust relationships with senior and C-suite stakeholders to understand their evolving business strategy and deepen customer engagement.
- Integrated Solution Design: Collaborate with Product, Marketing, Client Success, and Solutions Consultants to architect and deliver tailored solutions that address the client's complex challenges.
- Long-Term Strategic Planning: Develop and execute sophisticated, multi-year strategic account plans designed to expand the organization’s footprint, deepen product adoption, and advance the overall maturity of the partnership.
- Growth & Expansion: Proactively identify and capture cross-sell and upsell opportunities across the full product suite; translate client insights into actionable growth levers.
- Complex Contract Negotiation: Lead high-stakes contract renewals and commercial negotiations, securing profitable, long-term growth while managing risk and compliance.
- Strategic Business Reviews: Lead regular Strategic Business Reviews (SBRs) with executive leadership to provide strategic insights, ensure satisfaction, and align on the roadmap for delivery improvement.
- Industry & Brand Representation: Represent the organization in client meetings and industry forums to strengthen the partnership and position the organization as an indispensable market leader.
Skills, Education and Experience:
EDUCATION: A Bachelor’s degree in Business, Marketing, or a related field is required. An MBA or equivalent advanced degree is considered a plus.
EXPERIENCE: 15+ years of progressive experience in Account Management, Enterprise Sales, or Strategic Business Development with a proven record of delivering revenue growth and maintaining long-term enterprise relationships. Demonstrated experience managing complex, multi-product solutions (e.g., integrated RSA and AM) for a single large client.
ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES):
- Strategic Relationship Mastery: Relationship-focused and customer-centric, skilled in managing the nuances of complex enterprise accounts and building consensus among diverse C-level stakeholders.
- Executive Commercial Acumen: Possesses deep business insight; able to identify sophisticated growth levers, understand complex P&L structures, and translate insights into actionable commercial opportunities.
- Cross-Functional Orchestration: Collaborative and proactive, capable of partnering across teams (Product, Marketing, Operations) to deliver integrated Roadside and Accident Management solutions without direct authority.
- High-Stakes Negotiation: An effective communicator and skilled negotiator, capable of driving retention and expansion outcomes in complex, high-value commercial discussions.
- Strategic Discipline: Results-oriented and disciplined, demonstrating exceptional skills in long-term pipeline management and multi-year account planning.
WORKING RELATIONSHIPS: This role operates at the highest level of the organization, collaborating frequently with the C-Suite, VP of Sales, VP of Product, and Legal. Externally, this individual partners with C-level executives at the client organization.
ADDITIONAL REQUIREMENTS: Willingness to travel frequently as required for high-touch client engagement and strategic reviews.
The anticipated closing date to submit applications for this role is 10/26/2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
National Pay Range
$163,000—$220,000 USD
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.· For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Originally posted on Himalayas