加入 Agero 客户服务中心人才社区
Join the Agero Contact Center Talent Community
关于Agero：
无论驾驶员去往何处，我们都在引领前行。Agero的使命是通过充满热情的人才和数据驱动的技术，重新定义车辆拥有体验，加强客户与客户之间的关系。作为排名第一的B2B、白标数字驾驶员援助服务提供商，我们正在将行业带向新方向，将手动流程重新定义为数字化、透明化和互联化。这包括：由Swoop驱动的行业领先的调度管理平台；全面的事故管理服务；专业的消费者事务和连接车辆功能；以及由强大的合作伙伴生态系统支持的不断扩展的服务、折扣和支持市场。公司与领先的汽车制造商、保险公司等合作伙伴拥有超过1.5亿辆的覆盖点。管理着全国最大的服务商网络之一，Agero每年处理约1200万次服务事件。Agero是The Cross Country Group的成员公司，总部位于马萨诸塞州梅德福，业务遍及北美。要了解更多，请访问。
注意：对于我们的技术职位，我们希望您能亲自入职！您可能需要前往梅德福进行初始入职。不用担心后勤问题——一旦被录用，我们将为您处理所有旅行安排和费用。
请注意：这不是一个开放职位；此职位将允许我们收集您的联系方式，以便就职位空缺和公司新闻与您沟通。
您是否正在寻找一份不仅仅是工作，而是能够建立联系、解决问题并产生真正影响的职业？不要犹豫——我们正在寻找像您这样有奉献精神的人加入我们蓬勃发展的呼叫中心人才社区。如果您准备好在快节奏且富有回报的环境中释放自己的潜力，这里就是您的理想之地。
您将负责：
作为我们呼叫中心人才社区的一员，您将处于为客户提供顶级支持的最前沿。您将是解决问题的人，电话另一端友好的声音，以及将挑战转化为解决方案的专家。无论您是经验丰富的专业人士，还是初次接触客户服务领域的新手，您都将有机会提升技能、增强沟通能力，并在我们的社区中成长。
您会喜欢这里的理由：
充满活力的氛围：您将在一个积极进取的环境中茁壮成长。
查看英文原文
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit .
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Please note: this is not an open position; this posting will allow us to gather your contact information to communicate with you on updates regarding role openings & company news.
Are you seeking a career that's not just a job, but an opportunity to connect, problem-solve, and make a real impact? Look no further – we're searching for dedicated individuals like you to join our thriving call center talent community. If you're ready to unleash your potential in a fast-paced and rewarding environment, this is the place for you.
What You'll Do:
As a member of our call center talent community, you'll be at the forefront of providing top-notch support to our customers. You'll be the problem-solver, the friendly voice on the other end of the line, and the expert who turns challenges into solutions. Whether you're a seasoned pro, or new to the world of customer service, you'll have the chance to develop your skills, enhance your communication, and grow within our community.
Why You'll Love It Here:
Dynamic Atmosphere: You'll thrive in an environment where teamwork is celebrated, and your contributions make a real difference in customers' lives!
Continuous Growth: We're invested in your success. Through training, coaching, and mentoring, you'll have the tools you need to develop both personally and professionally.
Impactful Conversations: Every call is an opportunity. Join us to engage with a diverse range of customers, address their needs, and leave a positive impression that lingers long after the conversation ends.
What We're Looking For:
Whether you've worked in customer service for years or are looking to launch your career, we want to hear from you. If you're empathetic, a great communicator, and excited to contribute to our team, we encourage you to apply.
How to Join:
Are you ready to embark on a fulfilling journey in customer service? To become a part of our call center talent community, simply fill out some information below and get ready to be the voice that matters, the problem-solver that shines, and the customer service champion that we're looking for.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.· For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Originally posted on Himalayas