Associate Business Systems Administrator - (Remote - Argentina or Mexico)
关于 OpenSesame OpenSesame 是人工智能时代的劳动力重建的可信任合作伙伴.OpenSesame 提供集成软件，策划和定制内容以及专业服务嵌入到现有的学习，人力资源和工作系统帮助组织扩大其的人工+AI 潜力并通过变化繁荣。了解更多：www.opensesame.com/about About the Team 在 OpenSesame,信息系统团队赋予员工工具和系统来提供卓越的客户服务。我们维护销售力量和关键商务平台，通过自动化简化运营，并通过跨功能协作增强员工体验。我们正在寻找一个有动机和细节的联席商业系统管理员来支持我们的 Salesforce 平台和其他核心业务系统。这是一个很好的机会，让那些渴望提高技术技能，跨职能合作并在 Salesforce 生态系统内建立事业生涯的人。作为信息系统团队的一个关键成员，你将为系统管理，用户支持，流程自动化和数据管理做出贡献，帮助确保我们的系统运行有效，使我们的用户设置成效。绩效目标：30天内：·获得对 OpenSesame 的 Salesforce 环境和业务系统的一般了解。· 完成整合，熟悉现有自动化和支持用户管理请求，如角色和个人资料调整。· 在2个工作日内完成日常管理任务并处理至少5项微小的系统修改。在60天内：· 与其他 Salesforce 管理员合作确定过程效率低下和建议解决方案。·帮助解决用户报告的 Salesforce 问题，确保至少95%的业务要求是在达成的时间表内实现。·记录和更新系统变更48小时内以确保与业务流程保持一致。在90天内：·为最终用户制定标准化的培训材料和最佳实践指导方针。· 进行至少一个培训会议以提高采用和效率。· 负责数据进口，出口和清洁工作，确保在2个商业日内完成与数据相关任务。·参与至少一个显著的过程改进，从而提高系统效率。在120天内：·参加至少两个培训或
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About OpenSesame
OpenSesame is the trusted partner for Workforce Reinvention in the age of AI. OpenSesame delivers integrated software, curated and customizable content, and expert services – embedded into existing learning, HR, and work systems – to help organizations expand their human+AI potential and thrive through change.
Learn more: www.opensesame.com/about
About the Team
At OpenSesame, the Information Systems team empowers employees with the tools and systems to deliver exceptional customer service. We maintain Salesforce and key business platforms, streamline operations through automation, and enhance the employee experience through cross-functional collaboration.
About the Role
We’re seeking a motivated and detail-oriented Associate Business Systems Administrator to support our Salesforce platform and other core business systems. This is a great opportunity for someone eager to grow their technical skills, collaborate cross-functionally, and build a career within the Salesforce ecosystem.
As a key member of the Information Systems team, you’ll contribute to system administration, user support, process automation, and data management—helping ensure our systems run efficiently and our users are set up for success.
Performance Objectives:
Within 30 Days:
- Gain a general understanding of OpenSesame’s Salesforce environment and business systems.
- Complete onboarding, familiarize yourself with existing automation, and support user management requests, such as role and profile adjustments.
- Complete routine administration tasks within 2 business days and process at least 5 minor system modifications.
Within 60 Days:
- Collaborate with other Salesforce administrators to identify process inefficiencies and recommend solutions.
- Assist in resolving user-reported Salesforce issues, ensuring at least 95% of business requests are implemented within agreed-upon timelines.
- Document and update system changes within 48 hours to ensure alignment with business processes.
Within 90 Days:
- Develop a standardized set of training materials and best practice guidelines for end users.
- Conduct at least one training session to improve adoption and efficiency.
- Take ownership of data imports, exports, and clean-up efforts, ensuring completion of data-related tasks within 2 business days.
- Participate in at least one significant process improvement that enhances system efficiency.
Within 120 Days:
- Attend at least two training sessions or webinars per quarter to stay updated with the latest Salesforce releases and best practices.
- Work toward Salesforce Administrator certification, demonstrating a commitment to professional development.
Tech Stack
- Salesforce
- CPQ
- Jira/Confluence
- Ringlead
- Make
- Gong
- Celigo
Location: This is a remote-first role, but candidates must be located in regions that allow for significant overlap with U.S. time zones.
Performance Driven: We're looking for self-starters with a track record of delivering excellent results, and we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences.
Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.
Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation.
We Care About Your Security: We’ve been made aware of a phishing scam involving individuals impersonating OpenSesame recruiters. All legitimate communication from our team will come from @opensesame.com email addresses. If you receive a suspicious message, please contact us directly at careers@opensesame.com. Your security matters to us, thank you for staying vigilant.