虚拟助理
Virtual Assistant
我们需要一名客户体验虚拟助理，协助团队完成日常客户支持、与我们SaaS平台使用相关的运营跟进和行政协调工作。
该职位专注于提供优质的客户体验，管理客户请求，保持记录的条理性，并支持确保日常运营顺畅的操作任务。
我们寻找一位可靠、有条理且以服务为导向的专业人士，喜欢帮助客户、跟进任务，并在远程、数字化环境中工作。
工作时间：上午7点至上午11点
主要职责：
- 客户支持与客户体验（60%）
- 回应与平台使用相关的基础客户咨询。
- 为客户提供第一级功能支持。
- 跟进客户请求，直至相关团队解决。
- 注册并更新支持工单或请求。
- 确保客户获得有效使用平台所需的信息。
- 识别常见问题或重复性问题，以提升客户体验。
- 行政与运营协调（25%）
- 维护客户信息的更新。
- 协助协调内部和外部会议。
- 记录相关沟通和运营活动。
- 准备简单的运营跟踪报告。
- 支持团队的任务跟踪和跟进。
- 行政与商业支持（15%）
- 协助跟进发票和付款状态。
- 协助协调销售或客户跟进会议。
- 将客户反馈或请求转交给相关团队。
要求：
- 2-4年作为虚拟助理、客户支持助理或行政支持助理的经验。
- 在有组织和结构化的远程环境中工作的经验。
- 使用客户管理工具的经验。
- 熟悉协作工具，如Google Workspace、Slack、Notion或类似工具。
- 基本的行政跟踪、报告或运营协调经验。
- 基础到中级的英语书面沟通能力。
理想人选：
我们寻找的是：
- 高度有条理且注重细节
- 可靠且负责
- 以服务为导向，具有强烈的客户意识
- 能够同时处理多项简单任务
- 好奇且乐于学习
- 适应数字环境工作
关键技能：
- 组织能力与时间管理
查看英文原文
We are looking for a Customer Experience Virtual Assistant to support the team in daily customer support, operational follow-up, and administrative coordination related to the use of our SaaS platform.
This role focuses on providing excellent customer experience, managing customer requests, maintaining organized records, and supporting operational tasks that ensure smooth daily operations.
We are looking for a reliable, organized, and service-oriented professional who enjoys helping customers, following up on tasks, and working in a remote, digital environment.
Working hours: 7:00 a.m. to 11:00 a.m
Key Responsibilities:
- Customer Support & Customer Experience (60%)
- Respond to basic customer inquiries related to the use of the platform.
- Provide first-level functional support to customers.
- Follow up on customer requests until resolution with the appropriate team.
- Register and update support tickets or requests.
- Ensure customers receive the necessary information to use the platform effectively.
- Identify frequently asked questions or recurring issues to improve customer experience.
- Administrative & Operational Coordination (25%)
- Maintain client information updated.
- Assist in coordinating internal and external meetings.
- Document relevant communications and operational activities.
- Prepare simple operational tracking reports.
- Support task tracking and follow-up for the team.
- Administrative & Commercial Support (15%)
- Assist with invoice follow-up and payment status tracking.
- Help coordinate sales or customer follow-up meetings.
- Route customer feedback or requests to the appropriate teams.
Requirements:
- 2–4 years of experience as a virtual assistant, customer support assistant, or administrative support assistant.
- Experience working remotely in organized and structured environments.
- Experience using customer management tools.
- Familiarity with collaboration tools such as Google Workspace, Slack, Notion, or similar.
- Basic experience with administrative tracking, reporting, or operational coordination.
- Basic to intermediate English for written communication.
Ideal Profile:
We are looking for someone who is:
- Highly organized and detail-oriented
- Reliable and responsible
- Service-minded with a strong customer orientation
- Comfortable managing multiple simple tasks simultaneously
- Curious and eager to learn
- Comfortable working in digital environments
Key Skills:
- Organization and time management
- Attention to detail
- Clear and professional communication
- Task follow-up and coordination
- Strong common sense and problem-solving mindset
- Technical Skills
- Familiarity with Google Workspace (Docs, Sheets, Calendar)
- Basic to intermediate Excel or Google Sheets
- Experience with customer support or ticketing tools
- Experience working with SaaS platforms is a plus
What We Offer:
- 100% remote work
- Part-time schedule
- Opportunity to work in a growing SaaS company
- Clear processes and team support
- Collaborative and professional environment
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at .
Originally posted on Himalayas