技术支持代表（ServiceTitan）
Technical Support Representative (ServiceTitan)
Overview:
我们正在寻找一名技术支持代表，为使用 ServiceTitan 平台的公司提供远程软件故障排除和支持服务。
Key Responsibilities:
为遇到软件或系统相关问题的用户提供远程技术支持。
• 排查平台错误、配置问题和用户访问问题。
• 协助用户进行系统导航、工作流程和最佳实践指导。
• 支持新用户或团队在平台上的入职和实施。
• 在工单系统中记录问题、排查步骤和解决方案。
• 在必要时将复杂的技术问题升级，并确保适当的后续跟进。
• 与内部团队协作，解决重复出现的技术挑战并改进流程。
• 在远程环境中保持高水平的客户服务。
Required Qualifications:
有技术支持、帮助台或软件支持相关职位的经验。
• 强大的故障排查和解决问题的能力。
• 有支持 SaaS 平台或企业软件应用的经验。
• 出色的书面和口头沟通能力。
• 能够向非技术人员清晰解释技术概念。
• 能够在快节奏的环境中处理多个支持请求。
• 熟练掌握 ServiceTitan 平台。
About 1840 & Company
1840 & Company 是业务流程外包（BPO）和远程人才解决方案领域的全球领导者，致力于通过我们的全面服务组合推动企业发展。我们专注于将公司与世界级自由职业者联系起来，并在全球 150 多个国家提供顶级外包服务。
我们的使命是为具有前瞻性的企业赋能增长，通过我们经过严格筛选的人才库，无缝填补任何技能或资源缺口。我们坚信，在一个让优秀个人能够从任何地点远程工作、实现最佳工作与生活平衡的环境中，可以最大化他们的职业发展和收入潜力。
我们总部位于美国堪萨斯州欧弗兰公园，服务交付设施分布在菲律宾、印度、乌克兰、南非和阿根廷。我们邀请您探索我们提供的机会，并考虑加入我们全球自由职业者精英网络。访问以了解关于我们更多信息。要探索丰富的职业机会，找到适合您独特技能和抱负的职位，请前往。
查看英文原文
Overview:
We are seeking a Technical Support Representative to provide remote software troubleshooting and support for a company utilizing the ServiceTitan platform.
Key Responsibilities:
Provide remote technical support to users experiencing software or system-related issues.
• Troubleshoot platform errors, configuration problems, and user access issues.
• Assist users with system navigation, workflows, and best practices.
• Support the onboarding and implementation of new users or teams onto the platform.
• Document issues, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex technical issues when necessary while ensuring proper follow-up.
• Collaborate with internal teams to resolve recurring technical challenges and improve processes.
• Maintain a high level of customer service while supporting users in a remote environment.
Required Qualifications:
Previous experience in technical support, helpdesk, or software support roles.
• Strong troubleshooting and problem-solving skills.
• Experience supporting SaaS platforms or business software applications.
• Excellent written and verbal communication skills.
• Ability to clearly explain technical concepts to non-technical users.
• Ability to manage multiple support requests in a fast-paced environment.
• Proficiency with the ServiceTitan platform.
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at .
Originally posted on Himalayas