客户服务倡导者
Member Services Advocate
概述 AAA Life 是一家受尊敬和信任的美国品牌，自1969年以来一直致力于生命保险和年金产品。在 AAA Life 我们拥有超过180万个政策，我们很自豪地赢得了我们的保险人们的信任，他们明白我们承诺最需要时会为自己和他们的家庭提供帮助。通过加入 AAA Life 团队，你将加入一个真正关心彼此帮助的公司，以保护周围的人的生活而致力。我们拥抱一种多样化的，公平的，包容性的文化，所有合作伙伴都可以感觉到属于自己的感觉，并利用其独特的才能和观点影响，创新，激励和繁荣。亚马逊公司希望聘请一个会员服务律师，负责支持所有保险处理领域，包括：招生，提供优异的客户服务和根据会员询问和请求执行行政任务。目标是超越我们推销产品和提供的服务的成员期望，并让他们轻松地与 AAA 生命保险公司开展业务。这是快速的，即日到来的呼叫中心，为我们的现任会员/政策持有人提供出色的服务。责任如何工作解决方案：远程搬迁资格：不可用 · 展示并继续发展与提供服务给会员相关的所有 AAA Life 产品和流程的详细，经过验证的理解。·负责处理会员询问并以反映会员体验快速，精确性和风格哲学的方式解决可能需要进一步升级的问题。·具有强有力的沟通和协作能力，能够自信地向会员传递信息。·遵循适当程序来批准和在指南范围内处理恢复表单。·随着机会呈现，注册会员参与覆盖范围。·协助管理人员收到和解决保险人及会员投诉。· 持续利用我们的品牌和致力于创造积极的会员体验。·必要时转移或重新引导会员前往其他 AAA 生命保险部门和联系人。· 履行其它职责，如指定的。资格·高中文凭要求；一些大学级课程优先。· 最少2年客户服务相关职位需要经验。·必须有
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Overview
AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive.
AAA Life is seeking to hire a Member Service Advocate that will be responsible for supporting all lines of insurance processing including: generating enrollments, providing exceptional customer service, and performing administrative tasks based upon member inquiries and requests. The goal is to exceed member expectations for the products we market and the services we provide and allow them an easy way of doing business with AAA Life Insurance Company.
This is fast-paced, inbound call center, providing outstanding service to our current members/policyholders.
Responsibilities
How You’ll Work
Work Solution: Remote
Relocation Eligibility: Not Available
- Demonstrate and continue to develop detailed and proven understanding of all AAA Life products and processes associated with providing service to the member.
- Responsible for handling member inquiries and providing resolution to problems that may require additional escalation in a way that reflects the Member Experience philosophy of Speed, Accuracy and Style.
- Exhibits strong communication and collaborative qualities and be able to deliver information confidently to members.
- Follows appropriate procedures to approve and process reinstatement forms within guidelines.
- Enroll members in coverage as opportunities are presented.
- Assist management in the receipt and resolution of insured’s and member complaints.
- Consistently leverage our brand and our dedication to creating a positive member experience.
- Transfer and/or redirect members to other AAA Life Insurance departments and contacts when necessary.
- Performs other duties as assigned.
Qualifications
- High School diploma required; some college level coursework preferred.
- Minimum 2 years’ experience in a customer service related position required
- Must be flexible in their personal schedules and be willing to work overtime and weekends as business dictates.
Preferred Qualifications
- Insurance/call center experience preferred.
- Basic understanding and knowledge of life insurance company operations, policies and procedures and knowledge of various insurance products preferred
- Perform accurate mathematical calculations (addition, subtraction, multiplication and division.)
- Prior experience navigating and operating multiple computer applications and telephone technologies desired.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.
Originally posted on Himalayas