技术支持
Tech Support
类别：技术位置：技术支持代理 兼职 完全远程位置概述 Kosher Quinn 正在寻找一个可靠的，技术能力的 Part-Time 技术支持代理帮助客户解决基本故障和支持 Kosher 过 Android 手机。这是完全远程地位主要集中在提供电子邮件和即时消息服务，需要最小的电话通信。理想候选人舒适与 Android 设备工作，解决常见的技术问题，并通过书面频道明确沟通。合适的人应有耐心，聪明，细节专注，能够独立地工作来识别问题并为客户提供清晰的解决方案。关键责任 · 用可舍尔过手机向客户提供技术支持。·解决常见的安卓手机问题，包括设备设置，连接性，应用程序和通用功能。·主要通过电子邮件和即时消息回答客户的问题。·使用 Intercom 来管理和响应客户支持请求。·诊断客户问题的情况并提供清晰，步骤的故障解决说明。·必要时评估更复杂或未解决的技术问题。· 保持客户互动和报告的问题的准确记录。· 遵循既定故障解决程序，不断熟悉公司的设备和支持流程。·提供专业，耐心和有用的客户体验。· 向适当团队沟通复发技术问题或客户反。要求资格。· 前任经历技术支持，帮助桌子，客户支持或类似角色。· 对 Android 智能手机和操作系统的强有力的熟悉。· 自主地解决基本技术问题的能力。· 强大的书面英语交流技能。· 方便的电子邮件和聊天方式与客户沟通。· 能够简单易懂的方式解释技术信息。· 专注于细节，解决问题能力。· 在非常远程环境中独立工作的能力。·可靠的互联网连接和适合远程工作的设备。优先资格。· 使用 Intercomor 类似的客户支持/票务平台的经验。· 曾经支持移动设备或智能手机的经验
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Category: Technology
Location:
Tech Support Agent — Part-Time | Fully Remote
Position Overview
Kosher Quinn is seeking a reliable, technically capablePart-Time Tech Support Agentto assist customers with basic troubleshooting and support for kosher-filtered Android phones.
This is afully remote positionfocused primarily on providing customer support throughemail and instant messaging, with minimal phone communication required.
The ideal candidate is comfortable working with Android devices, troubleshooting common technical issues, and communicating clearly through written channels. The right person should be patient, resourceful, detail-oriented, and capable of working independently to identify issues and provide customers with clear solutions.
Key Responsibilities
- Provide technical support to customers using kosher-filtered phones.
- Troubleshoot common Android phone issues, including device settings, connectivity, applications, and general functionality.
- Respond to customer questions primarily throughemail and instant messaging.
- UseIntercomto manage and respond to customer support requests.
- Diagnose customer issues and provide clear, step-by-step troubleshooting instructions.
- Escalate more complex or unresolved technical issues when necessary.
- Maintain accurate records of customer interactions and reported issues.
- Follow established troubleshooting procedures and continuously develop familiarity with the company's devices and support processes.
- Provide a professional, patient, and helpful customer experience.
- Communicate recurring technical issues or customer feedback to the appropriate team.
Required Qualifications
- Previous experience intechnical support, help desk, customer support, or a similar role.
- Strong familiarity withAndroid smartphones and operating systems.
- Ability to troubleshoot basic technical issues independently.
- Strong written English communication skills.
- Comfortable communicating with customers primarily through email and chat.
- Ability to explain technical information in a simple, easy-to-understand manner.
- Strong attention to detail and problem-solving ability.
- Ability to work independently in afully remote environment.
- Reliable internet connection and appropriate equipment for remote work.
Preferred Qualifications
- Experience usingIntercomor similar customer support/ticketing platforms.
- Previous experience supporting mobile devices or smartphones.
- Experience working with remote customers.
- Familiarity with troubleshooting applications, connectivity, device settings, and account-related issues.
- Experience working in a customer-facing technical support environment.
Authorization & Approval Requests:
- Review customer requests for new apps or filter-setting changes against the company’s established rules and guidelines.
- When a request appears to be authorized under those guidelines, submit the request to management for approval before making the change.
- Clearly document the requested change and provide the necessary information for approval.
- Do not make changes that require management approval without receiving authorization first.
- Use good judgment while consistently following the company’s rules and escalation procedures.
Schedule
- Part-Time
- Fully Remote
- Minimum hours based on candidate availability and business needs.
- Flexible scheduling may be available for the right candidate.
- Minimal phone support; the majority of customer interactions will occur through written communication.
What Success Looks Like
Success in this role means customers receivefast, accurate, and easy-to-understand solutionsto their technical issues. The ideal candidate will become highly familiar with Kosher Quinn's devices and troubleshooting processes, respond consistently to support requests, and create a positive customer experience without requiring constant supervision.
Ideal Candidate
The ideal candidate is someone who genuinely enjoys solving technical problems and helping people. They should be comfortable figuring out“why isn't this working?”, breaking the problem down logically, and communicating the solution clearly through written channels.
A strong candidate does not need to be an advanced IT professional. They need to betechnically confident, patient, resourceful, responsive, and comfortable with Android devices and customer support.
Requirements
Required Qualifications
- Previous experience intechnical support, help desk, customer support, or a similar role.
- Strong familiarity withAndroid smartphones and operating systems.
- Ability to troubleshoot basic technical issues independently.
- Strong written English communication skills.
- Comfortable communicating with customers primarily through email and chat.
- Ability to explain technical information in a simple, easy-to-understand manner.
- Strong attention to detail and problem-solving ability.
- Ability to work independently in afully remote environment.
- Reliable internet connection and appropriate equipment for remote work.
Preferred Qualifications
- Experience usingIntercomor similar customer support/ticketing platforms.
- Previous experience supporting mobile devices or smartphones.
- Experience working with remote customers.
- Familiarity with troubleshooting applications, connectivity, device settings, and account-related issues.
- Experience working in a customer-facing technical support environment.
Authorization & Approval Requests:
- Review customer requests for new apps or filter-setting changes against the company’s established rules and guidelines.
- When a request appears to be authorized under those guidelines, submit the request to management for approval before making the change.
- Clearly document the requested change and provide the necessary information for approval.
- Do not make changes that require management approval without receiving authorization first.
- Use good judgment while consistently following the company’s rules and escalation procedures.
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Benefits
N/A.
DetailsOriginally posted on Himalayas