呼叫中心：电信护理注册护士（RN）
Call Center: Telecare Registered Nurse (RN)
VITAS 电话护理护士是跨学科团队的一员，是负责识别患者及家庭在正常工作时间之外所需帮助的最关键人员。他或她通过使用护理程序、VITAS 缓和医疗指南和电话护理协议，在非正常工作时间对患者及家庭采取适当的干预措施。薪资范围：36 - 41 美元/小时
- 利用护理程序、VITAS 缓和医疗指南和分诊协议进行临床评估和干预。
- 作为患者和家庭的倡导者，与主治医生、长期护理机构员工、社工及其他外部人员沟通。与 LPN/LVN 协作。
- 协调非工作时间的所有服务交付，包括患者和家庭教育、跨学科访问的派遣，以及根据需要与外部供应商和资源协调服务。
- 为确保良好的患者结果，与电话护理工作人员提供支持和协作。
- 为家庭提供哀伤支持。
- 在患者病历中记录与患者、家庭、联系人和供应商的互动，包括评估、护理计划、与来电者达成的协议、任何行动和干预措施以及每次患者/家庭互动的解决情况。
- 审核电话护理 LPN/LVN 和患者护理协调员在病历中的所有记录，并确保符合文档标准。
- 按照主管经理的指派参与新成员的培训。
- 定期参加内部培训、员工会议和教育会议。
- 制定并实现专业成长目标和任务，并每月与主管经理进行回顾。
- 在符合条件时，申请临终关怀护理专科认证。
- 指导并记录药物、家庭医疗设备和用品的正确使用。
- 合理利用合同人员资源，如药房、医疗设备租赁、代理员工和交通服务。
- 推行以客户为中心的服务理念进行护理交付。
- 支持并推广所有 Care Connection Center 文化平台。
- 遵守所有部门标准、政策和程序，接受培训和教育，管理工作量，制定灾难应对计划，遵守出勤规定，以及
查看英文原文
The VITAS Telecare RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance after normal business hours. He or she initiates appropriate interventions to the patients and families by utilizing the nursing process, the VITAS Palliative Care Guide, and Telecare Protocols during alternate hours. Salary Range: $36 - $41/Hour
- Provides clinical assessment and intervention utilizing the nursing process, VITAS Palliative Care Guide, and Triage Protocols.
- Serves as the patient and family advocate by communicating with the attending physicians, long term care facility staff, case managers, and others external to VITAS as necessary. Provides collaboration with LPN/LVN’s.
- Coordinates all service delivery after hours including patient and family education, dispatching of interdisciplinary visits, and coordination of services with external vendors and resources as needed.
- Provides support and collaboration with Telecare staff to ensure favorable patient outcomes.
- Provides bereavement support to families.
- Documents interactions with patients, families, contacts, and vendors in the patient record to include the assessment, plan of care, caller agreement to the plan, any actions and interventions and the resolution of each patient/family interaction.
- Reviews all entries in the record made by Telecare LPN/LVN’s and Patient Care Coordinators and ensures compliance with documentation Standards.
- Participates in the orientation of new team members as assigned by the supervising manager.
- Attends regularly scheduled in-services, staff meetings, and educational conferences.
- Develops and achieves professional growth goals and objectives, and reviews with supervising manager on a monthly basis.
- Seeks certification in the specialty of hospice nursing when qualified to do so.
- Instructs and documents appropriate use of medications, home medical equipment and supplies.
- Appropriately utilizes the resources of contract personnel such as Pharmacy, HME, agency staff, and transportation services.
- Promotes a customer service-oriented approach to care delivery.
- Supports and promotes all Care Connection Center cultural platforms.
- Compliance with all departmental standards, policies, and procedures with training and education, management of the workload, disaster planning, attendance adherence, and quality standards.
- Performs other job duties as required.
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job duties assigned by their supervisor or management.
QUALIFICATIONS
- A minimum of two years’ experience in acute-care hospital nursing in either medical-surgical, oncology, home health, or emergency required.
- One year of customer service/call center experience preferred.
- Must live within 75 mile radius from Phoenix, AZ
- Eligible for licensure in other states VITAS Triage services are located.
- Excellent verbal, written, and interpersonal communication skills, as well as demonstrated effective telephone skills.
- Ability to work as a team player and multi-task.
- Proficient in customer conflict resolution and crisis management.
- Proficient in telephone techniques including phone etiquette, and handling of calls.
- Thorough knowledge of professional nursing principles, methods and procedures; anatomy and physiology; medical supplies and equipment used in nursing practice; and the uses and effects of medications including narcotics.
- Working knowledge of applicable state and federal laws and regulations pertaining to registered nursing and the scope of practice limitations of clinic support staff.
- Ability to work evening shifts, night shifts, and weekend shift and holidays as necessary to support the operations of the Care Connection Center.
- Ability to type 40 WPM.
EDUCATION
• Graduate from an accredited school with an associate or bachelor’s degree in Nursing.
CERTIFICATE & LICENSURE
• Current Registered Nurse License(s) (with no current/pending restrictions) required.
• AZ multi-state license
• Telecare RNs that reside in a Nurse Licensure Compact State are required to have or obtain a multistate license designation for their state active nursing license.
• May be required to obtain additional nursing licenses, based on business needs.
ACCOMMODATIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Originally posted on Himalayas