呼叫中心电话护理注册护士 – 夜班
Call Center Telecare Registered Nurse – OVERNIGHT
VITAS 电话护理护士是跨学科团队的一员，是负责识别需要在正常工作时间之外获得帮助的患者及家庭的生理、心理、社会和精神需求的关键人员。他或她在非正常工作时间通过使用护理程序、VITAS缓和医疗指南和电话护理协议，对患者和家庭采取适当的干预措施。薪资范围：每小时36-41美元
- 利用护理程序、VITAS缓和医疗指南和分诊协议进行临床评估和干预。
- 作为患者和家庭的倡导者，与主治医生、长期护理机构员工、社工及其他外部人员沟通。与LPN/LVN合作。
- 协调非工作时间的所有服务交付，包括患者和家庭教育、跨学科访问的调度，以及根据需要与外部供应商和资源协调服务。
- 为确保良好的患者结果，与电话护理工作人员提供支持和协作。
- 为家庭提供临终关怀支持。
- 在患者记录中记录与患者、家庭、联系人和供应商的互动，包括评估、护理计划、对计划的同意、任何行动和干预措施以及每次患者/家庭互动的解决情况。
- 审核电话护理LPN/LVN和患者协调员在记录中的所有条目，并确保符合文档标准。
- 按照主管经理的安排参与新成员的培训。
- 参加定期的内部培训、员工会议和教育会议。
- 制定并实现专业成长目标和指标，并每月与主管经理进行审查。
- 在符合条件时，寻求临终关怀护理专业的认证。
- 指导并记录药物、家庭医疗设备和用品的正确使用。
- 适当利用合同人员的资源，如药房、医疗设备、代理员工和交通服务。
- 推行以客户为中心的服务理念来提供护理。
- 支持并推广所有Care Connection Center文化平台。
- 遵守所有部门的标准、政策和程序，包括培训和教育、工作量管理、灾难规划、出勤遵守和质量控制。
查看英文原文
The VITAS Telecare RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance after normal business hours. He or she initiates appropriate interventions to the patients and families by utilizing the nursing process, the VITAS Palliative Care Guide, and Telecare Protocols during alternate hours. Salary Range: $36-$41/hr
- Provides clinical assessment and intervention utilizing the nursing process, VITAS Palliative Care Guide, and Triage Protocols.
- Serves as the patient and family advocate by communicating with the attending physicians, long term care facility staff, case managers, and others external to VITAS as necessary. Provides collaboration with LPN/LVN’s.
- Coordinates all service delivery after hours including patient and family education, dispatching of interdisciplinary visits, and coordination of services with external vendors and resources as needed.
- Provides support and collaboration with Telecare staff to ensure favorable patient outcomes.
- Provides bereavement support to families.
- Documents interactions with patients, families, contacts, and vendors in the patient record to include the assessment, plan of care, caller agreement to the plan, any actions and interventions and the resolution of each patient/family interaction.
- Reviews all entries in the record made by Telecare LPN/LVN’s and Patient Care Coordinators and ensures compliance with documentation Standards.
- Participates in the orientation of new team members as assigned by the supervising manager.
- Attends regularly scheduled in-services, staff meetings, and educational conferences.
- Develops and achieves professional growth goals and objectives, and reviews with supervising manager on a monthly basis.
- Seeks certification in the specialty of hospice nursing when qualified to do so.
- Instructs and documents appropriate use of medications, home medical equipment and supplies.
- Appropriately utilizes the resources of contract personnel such as Pharmacy, HME, agency staff, and transportation services.
- Promotes a customer service-oriented approach to care delivery.
- Supports and promotes all Care Connection Center cultural platforms.
- Compliance with all departmental standards, policies, and procedures with training and education, management of the workload, disaster planning, attendance adherence, and quality standards.
- Performs other job duties as required.
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job duties assigned by their supervisor or management.
QUALIFICATIONS
- A minimum of two years’ experience in acute-care hospital nursing in either medical-surgical, oncology, home health, or emergency required.
- One year of customer service/call center experience preferred.
- Must live within 75 mile radius from Phoenix, AZ
- Eligible for licensure in other states VITAS Triage services are located.
- Excellent verbal, written, and interpersonal communication skills, as well as demonstrated effective telephone skills.
- Ability to work as a team player and multi-task.
- Proficient in customer conflict resolution and crisis management.
- Proficient in telephone techniques including phone etiquette, and handling of calls.
- Thorough knowledge of professional nursing principles, methods and procedures; anatomy and physiology; medical supplies and equipment used in nursing practice; and the uses and effects of medications including narcotics.
- Working knowledge of applicable state and federal laws and regulations pertaining to registered nursing and the scope of practice limitations of clinic support staff.
- Ability to work evening shifts, night shifts, and weekend shift and holidays as necessary to support the operations of the Care Connection Center.
- Ability to type 40 WPM.
EDUCATION
• Graduate from an accredited school with an associate or bachelor’s degree in Nursing.
CERTIFICATE & LICENSURE
• Current Registered Nurse License(s) (with no current/pending restrictions) required.
• AZ multi-state license
• Telecare RNs that reside in a Nurse Licensure Compact State are required to have or obtain a multistate license designation for their state active nursing license.
• May be required to obtain additional nursing licenses, based on business needs.
ACCOMMODATIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Originally posted on Himalayas