专业服务顾问
Professional Services Consultant
Gong 利用人工智能的力量，改变收入团队赢得市场的方式。Gong 收入 AI 操作系统将数据、洞察和工作流程统一到一个单一、可信的系统中，与世界上最成功的收入团队一同观察、指导并采取行动。依托 Gong 收入图谱、人工智能驱动的智能、专业代理和可信的应用程序，Gong 帮助全球超过 5000 家公司深入了解其团队和客户，自动化关键销售流程，并以更少的努力达成更多交易。如需更多信息，请访问 www.gong.io。
在 Gong，你将加入一家以创新产品、雄心勃勃的目标和充满激情的人才为基石的公司。我们正在塑造收入智能的未来，我们希望找到那些对构建下一个阶段充满热情的人。你将与一个梦想远大、行动迅速且对技艺和彼此都充满热情的团队一起工作。在这里，透明和信任是我们的核心运作方式，每个人都有机会产生可见的影响。如果你希望成长、突破自我并从事真正重要的工作，Gong 就是你职业生涯中最好的选择。
顾问是一个需要亲力亲为的个人贡献者职位，负责引导我们的中型市场和中小企业客户顺利完成 Gong 平台的部署和初步采用。你将成为主要的功能专家，确保客户快速有效地实现可衡量的业务成果。
顾问在 Gong 平台的技术配置和收入运营的最佳实践方面都很熟练。你将同时管理多个项目，执行核心功能任务，如流程映射、解决方案配置和质量保证，以提供一流的实施体验。该职位向北美专业服务交付团队汇报。
##### 职责
##### 客户交付（75% 可计费利用率）
- 进行调研和业务流程映射，分析当前的收入流程，诊断客户需求，并定义最佳的 Gong 解决方案。
- 执行核心功能工作流，通过实际操作配置 Gong 平台，以匹配批准的解决方案设计并满足客户的业务需求。
- 设计并记录解决方案，包括基于角色的流程设计、配置蓝图和部署文档。
- 提供支持并就组织变革管理进行咨询
查看英文原文
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.
At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.
The Consultant role is a hands-on, individual contributor position responsible for guiding our Mid-Market and Small Enterprise customers through the successful deployment and initial adoption of the Gong platform. You will be the primary functional expert, ensuring customers achieve measurable business outcomes quickly and effectively.
Consultants are proficient in both the technical configuration of the Gong platform and the best practices of revenue operations. You will manage multiple projects concurrently, executing core functional tasks such as process mapping, solution configuration, and quality assurance to deliver a best-in-class implementation experience. This role reports into the North America Professional Services Delivery team.
##### RESPONSIBILITIES
##### Customer Delivery (75% Billable Utilization)
- Conduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the optimal Gong solution.
- Execute the core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet the customer's business requirements.
- Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation.
- Support and consult on organizational change management (OCM) activities to drive user adoption and ensure sustained value realization post-go-live.
- Own the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post-go-live hypercare.
- Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists necessary for a smooth deployment.
##### Operational Excellence & Expertise (25% Internal Focus)
- Maintain strong functional knowledge of the entire Gong product suite and common third-party application integrations (e.g., CRM, communication tools).
- Contribute to the refinement of Professional Services' internal delivery assets, templates, and best practice guides.
- Partner effectively with Sales and Customer Success to ensure a seamless transition between sales, implementation, and ongoing post-sales activities.
##### QUALIFICATIONS
- 4+ years of consulting experience in a customer-facing Professional Services role, preferably focused on SaaS implementations.
- Proven ability to manage relationships with a variety of stakeholders across different functional teams (Sales, Marketing, RevOps).
- Strong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles, team structure).
- Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics).
- Solid technical aptitude and comfort in performing hands-on configuration, troubleshooting, and working with customer technical teams.
- Excellent communication, interpersonal, and presentation skills to clearly convey technical and business concepts to customer teams.
##### PERKS & BENEFITS
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
**The annual salary hiring range for this position is $100,000- $145,000 USD.**
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
**We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.**
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_Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law._
_To review Gong's privacy policy, visit [https://www.gong.io/gong-io-job-candidates-privacy-notice/](https://www.gong.io/gong-io-job-candidates-privacy-notice/) for more details._
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