Mogo产品专员（CSR）
Mogo Product Specialist (CSR)
加入Mogo，开启客户体验的未来
作为Mogo产品专家，你不仅仅是回答问题，更将帮助塑造我们的会员体验金融科技的方式。在这个位于曼尼托巴省的全远程职位中，你将处于我们以数字为主、由人工智能驱动的服务模式的核心，通过实时聊天、电子邮件和电话与会员互动。你将以同理心、热情和人性化的服务，让每一次互动都显得个性化。如果你热衷于变化，对科技充满热情，并准备好产生有意义的影响，这可能是你一直在寻找的机会。
你将如何产生影响：
- 在使用人工智能工具提供快速、周到的支持时，保持沟通的专业性和流畅性，覆盖电话、电子邮件和实时聊天
- 利用实时数据定制对话，让每位会员感到被关注、被记住并得到支持
- 引导会员使用Mogo的数字金融服务，提升每一步操作的便捷性和信心
- 分享你听到的信息，并成为我们反馈渠道中的声音。你从客户服务互动中获得的见解将直接推动产品改进和服务更新，帮助我们提升产品和整体体验
- 作为品牌大使，积极使用我们的产品，如智能投资和Moka，向你的网络推广品牌，并提供反馈以帮助我们改进
你将为这个职位带来：
- 对Mogo使命的真实热情，以及对我们数字金融服务产品的浓厚兴趣
- 能够在电话、电子邮件和聊天中清晰且充满活力地进行沟通
- 能够全职工作，包括一些晚上和周末，包括节假日
- 可靠的互联网连接和一个安静、专用的远程工作空间
- 在快节奏、不断变化的环境中保持专注和灵活的能力
- 熟练使用标准工具如Excel、Outlook、Word和PowerPoint，同时熟悉人工智能工具如ChatGPT、Gemini、Copilot或类似平台，以提高生产力和沟通效率
- 具备技术素养，自信使用数字设备，包括智能手机、平板电脑和电脑——你经常需要帮助会员上传文件、指导他们在线平台操作、提供分步指导，偶尔协助解决故障
- 在呼叫中心或客户服务环境中有经验是加分项
- 之前有相关工作经验
查看英文原文
Step into the future of customer experience with Mogo
As a Mogo Product Specialist, you won’t just answer questions, you’ll help shape the way our members experience financial technology. In this fully remote role based out of Manitoba, you’ll be at the heart of our digital-first, AI-powered service model, connecting with members through live chat, email, and phone. You’ll deliver support with empathy, enthusiasm, and a human touch that makes every interaction feel personal. If you’re energized by change, passionate about tech, and ready to make a meaningful impact, this could be the opportunity you’ve been looking for.
How you'll make an impact:
- Keep communication polished and professional while using AI-powered tools to deliver fast, thoughtful support across phone, email, and live chat
- Tap into real-time data to tailor conversations, making every member feel seen, memorable and supported
- Guide members through Mogo’s digital financial products, promoting ease of use and confidence in every step
- Share what you hear and be the voice in our feedback channels. Your insights from our customer service interactions will directly shape product improvements and service updates and will help us improve products and the overall experience.
- Act as a brand ambassador by actively using our products such as intelligent investing and Moka, sharing the brand with your network, and providing feedback to help us improve
What you'll bring to the role:
- A genuine passion for Mogo’s mission and a strong interest in exploring our digital financial products
- The ability to communicate clearly and with energy across phone, email, and chat
- Availability to work full time, including some evenings and weekends, including holidays
- A reliable internet connection and a quiet, dedicated space to work remotely
- The ability to stay focused and flexible in a fast-paced, constantly evolving environment
- Proficiency with standard tools like Excel, Outlook, Word, and PowerPoint, as well as familiarity with AI tools such as ChatGPT, Gemini, Copilot, or similar platforms that enhance productivity and communication
- Tech savvy and confident using digital devices, including smartphones, tablets, and computers - you’ll often be helping members attach documents, walk through online platforms, provide step-by-step guidance, and occasionally assist with troubleshooting
- Previous experience in a call center or customer support environment is an asset
- Prior experience working remotely is a plus
Details: This is a full time position with an hourly rate of $16.50. Preference will be given to candidates located in Manitoba. We offer performance incentives based on productivity and other key performance indicators. This role is 100% remote based out of Manitoba, with typical hours between 8:00 AM and 6:00 PM CST. Equipment will be provided, including access to AI tools that support your day-to-day work.
Originally posted on Himalayas