保险服务支持专员 - 远程（必须居住在UT/AZ）
Insurance Service Support Associate - Remote (Must Live in UT/AZ)
为什么加入我们？
- 丰厚薪酬 - 根据职位不同，有机会参与 AAA 年度奖金计划或其他激励计划
- 401k 匹配 - 公司按1:1的比例匹配，最高为每期薪资的6%
- 福利待遇 - 包括医疗、牙科、视力、健康计划等
- 带薪节假日
- 带薪休假 - 员工每月累积带薪休假。根据职位不同，每年额外预留24小时用于志愿服务
- 协作环境 - AAA 重视你在为会员提供卓越服务中的贡献
- 免费 AAA 经典会员资格
- AAA 产品折扣
- 学费报销计划。候选人必须居住在亚利桑那州或犹他州
在 AAA，我们的员工致力于提供出色的服务，帮助会员应对生活中的各种障碍。我们认为你在工作之外所做的所有事情都会影响你在工作中的表现。我们正在努力为下一个世纪转型 AAA，使命是通过释放员工的创新精神，打造终身会员。
保险服务支持专员在确保会员保持账户良好状态方面发挥关键作用，这样他们的保险保障和紧急道路救援服务在需要时可以使用。该职位对保险业务线的成功有重大影响，特别是在保险留存率和错误与疏漏风险方面。该职位通过为组织内的所有合作保险公司提供保险客户服务，支持保险留存，识别特定的产品或服务需求，解释价值主张并回答问题以克服异议，从而实现终身会员的目标。
主要职责
• 服务所有合作保险政策
• 与客户进行全面的政策和产品审查，以最大限度地提供最佳价值选项，同时提供一系列合适的产品。使用提供的工具和适用的承保指南评估风险，推荐适当的产品和相关保障，报价、绑定并签发保单
• 使用销售技巧和产品知识，识别客户的具体需求，以保留潜在和现有会员以及现有和附加产品和服务。有效解释价值主张并回答问题，以克服异议，完成销售并收取款项。
• 确保按照要求准确及时地完成跟踪，包括在账户上进行记录
查看英文原文
Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
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CANDIDATE MUST LIVE IN ARIZONA OR UTAH
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
The Insurance Service Support Associate plays a critical role in ensuring our Members keep their accounts in good standing so their insurance coverage and emergency road service assistance is available when needed. This role contributes to the success of our insurance business line with major impacts on insurance retention and errors and omissions exposure. The role supports insurance retention by providing insurance customer service work to all partner insurance carriers within the organization, identifying specific product or service needs, explaining the value proposition and answering questions to overcome objections, resulting in creating Members for life.
Essential Functions
• Services all partner insurance policies
• Conducts a comprehensive policy and product review with clients to maximize the best value options while offering a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind, and issue policies
• Uses sales techniques and product knowledge to identify customer-specific needs to retain prospective and current Members with existing and additional products and services. Effectively explains the value proposition and answers questions to overcome objections to close the sale and collect payments.
• Ensures accurate and timely tracking is completed as required, including notating accounts with all customer interactions and actions taken
• Identifies process improvement opportunities, proposes solutions, and implements best practices
Knowledge and Skills
• Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
• Strong sales, customer service, tracking, and follow-up skills
• Knowledge of software applications including word processing, spreadsheets, browsers, and email
• Knowledge of AAA products, services, and systems preferred
• Ability to multitask in a fast-paced working environment
• Ability to accept feedback and course correct as necessary
• Bilingual communication skills preferred
Education and Experience
• Active Property & Casualty License or Personal Lines License preferred
• High school diploma or GED required
• One year of sales, retention or customer service experience
• Acquires all unrestricted licenses required to sell Insurance and Membership products in all states serviced by the Member Service Center at the time of hire or added thereafter, required within 60 calendar days of (i) starting in the role, or (ii) expansion of the Member Service area
Remote Requirements
• A quiet, dedicated workspace that is free of distraction
• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment. Minimum 25 mbps download and minimum 5 mbps upload.
•Ability to work a full-time, post-training schedule of Monday-Friday 10AM-7PM (MDT). Required training hours will be Monday-Friday 8AM-5PM (MDT) for 6-8 weeks.
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Originally posted on Himalayas