Head of Call Center Operations (Remote, US-based)
我为你卖 (ISFY) 是一个快速增长的美国销售市场。品牌给我们带来他们的废弃收银和进来的领先，我们的电话销售团队将它们转化成收入。我们只在结果上工作。我们正在聘请呼叫中心运营负责人以日常管理我们的电话出售操作。这个职位报告 CEO,是首个迈向 COO 位置的步骤。你将位于美国并远程管理菲律宾的团队。你将做什么：- 领导团队领导者和500多名总部设在菲律宾的人员的团队 - 拥有每天号码：每个代理人的拨号，连接率，转换时间，平均处理时间，出席率 - 建立班级和日程安排，使每个活动都能在美国时间内进行运行- 运行质量：调用评价，教练，分数卡- 与人力资源团队招聘，登机并培训新代理人- 向首席执行官发送一个短的每周报告，包括结果以及下周计划 我们需要什么：- 在美国工作，授权在美国工作 - 5年以上管理100+代理人在呼叫中心或 BPO,外出销售优先 - 经验管理菲律宾 BPO 团队 - 你读取拨号数据并采取行动同一天 - 强有力的写作和说话英语 - 安静，直接和保持人们负责补偿：根据经验，每年70,000美元至110,000美元加奖金表现。接着，你写了一个1页的计划，然后两个面试，然后是参考。你的第90天有三个明确可测量的目标。申请，请发送简历和关于你成功完成最大团队的一份短信。最初发布在喜马拉雅山脉
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I Sell For You (ISFY) is a fast-growing US sales marketplace. Brands bring us their abandoned checkouts and inbound leads, and our phone sales team turns them into revenue. We work on results only.
We are hiring a Head of Call Center Operations to run our phone sales operation day to day. This role reports to the CEO and is the first step toward a COO position. You will be based in the United States and manage our team in the Philippines remotely.
What you will do:
- Lead the team leaders and our team of 500+ phone agents based in the Philippines
- Own the daily numbers: dials per agent, connection rate, conversion, average handle time, attendance
- Build shifts and schedules so every campaign is covered on US hours
- Run quality: call reviews, coaching, scorecards
- Hire, onboard and train new agents with the HR team
- Send the CEO a short weekly report with results and the plan for next week
What we need:
- Based in the United States and authorized to work in the US
- 5+ years managing 100+ agents in a call center or BPO, outbound sales preferred
- Experience managing Philippine BPO teams
- You read dialer data and act on it the same day
- Strong written and spoken English
- Calm, direct, and comfortable holding people accountable
Compensation: USD 70,000 - 110,000 per year based on experience, plus performance bonus. Full-time, remote (United States).
How we hire: a short practical task (we share one real week of call data and you write a 1-page plan), then two interviews, then references. Your first 90 days come with three clear, measurable goals.
To apply, send your CV and a short note about the largest team you have managed to .
Originally posted on Himalayas