客户服务代表
Customer Support Representative
Wing Assistant 正在为快速增长的 businesses 构建下一代 AI 驱动的 workforce 解决方案。我们帮助公司在其如高管助理、行政支持、客户服务、销售支持、招聘支持、运营支持及其他业务职能中获得高质量的支持服务
职位描述
您是客户在需要帮助时首先联系的人。他们通过邮件、聊天或电话与我们联系，您要确保他们得到快速且有帮助的答复。大多数问题您会自己解决。对于需要专家或经理处理的问题，您会将它们转交给相应团队，并附上完整的情况说明，以确保客户无需重复说明，也不会出现遗漏。无论哪种情况，客户都会感到被妥善照顾。这个职位注重速度和关怀。您不会处理定价或销售相关事宜，而是作为友好、可靠的首次响应，让客户保持满意
职责
您将负责
• 快速且友善地通过邮件、聊天和电话回复客户消息
• 自行解决常见问题：账单、账户状态、功能说明、文件请求
• 对于更复杂的问题，将它们转交给正确的团队，并附上清晰的说明，确保客户无需重复说明
• 快速处理紧急问题：知道该通知谁，并在问题解决前持续向客户更新进展
• 始终告知客户接下来会发生什么以及何时发生
• 在每次对话中做好清晰的记录
要求
• 优秀的英文书面表达能力，表达清晰、温暖且迅速（大部分工作是与客户沟通）
• 2年以上客户支持、客户服务、虚拟助理或 BPO 经验
• 能够适应美国工作时间，包括一些晚上和周末
• 在忙碌或压力大的情况下仍能保持冷静和清晰
• 有条理，可以同时处理多个对话而不会遗漏任何一项
• 愿意学习新的支持和聊天工具
• 稳定的家庭网络，安静的工作环境，以及备用网络计划
加分项
• 使用过 helpdesk 或票务工具的经验（如 Freshdesk、Zendesk、HubSpot、Intercom）
• 有招聘、招聘或虚拟助理背景
时间安排：太平洋时间 / 东部时间
最初发布于 Himalayas
查看英文原文
Wing Assistant is building the next generation of AI-enabled workforce solutions for growing businesses. We help companies get high-quality support across roles like executive assistance, admin support, customer support, sales support, recruiting support, operations support, and other business functions.
The Role
You're the first person our customers hear from when they need help. They message us by email, chat, or phone, and you make sure they get a fast, helpful answer. Most questions you'll answer yourself. For the ones that need a specialist or a manager, you pass them along with the full story so nothing gets repeated and nothing falls through the cracks. Either way, the customer walks away feeling taken care of.This role is about speed and care. You're not handling pricing or sales, you're the friendly, reliable first response that keeps customers happy.
Responsibilities
What you'll do
• Answer customer messages by email, chat, and phone, quickly and kindly
• Solve common questions yourself: billing, account status, how things work, document requests
• For bigger issues, pass them to the right team with clear notes so the customer never has to repeat themselves
• Handle urgent problems fast: know who to alert and keep the customer updated until it's fixed
• Always tell the customer what happens next and when
• Keep clear notes on every conversation
Requirements
• Excellent written English, clear, warm, and fast (most of this job is writing to customers)
• 2+ years in customer support, customer service, virtual assistance, or BPO
• Comfortable working US hours, including some evenings and weekends
• Calm and clear when things get busy or stressful
• Organized, you can juggle many conversations without dropping any
• Comfortable learning new support and chat tools
• Reliable home internet, a quiet workspace, and a backup internet plan
Nice to have
• Experience using a helpdesk or ticketing tool (Freshdesk, Zendesk, HubSpot, Intercom)
• Background in staffing, recruiting, or virtual assistants
Schedule: Pacific Time / Eastern Time
Originally posted on Himalayas