Product Support Engineer 100%WFH
产品支持工程师是喜欢事物的技术方面的人，但偶尔会和人们交谈。你需要能够研究技术问题并向他人沟通它们。当有人对他们的自动化有挑战时，他们会来找我们。你将获得广泛的资源。使用这些工具，我们希望你勇敢地沉浸在所有与我们的 RPA 产品可支持性有关的方式中。如果你喜欢复杂的挑战，最先进的技术这将是你的角色。责任。·与客户进行接触，研究他们可能遇到的技术问题，要么解决这个问题，要或将其升级给产品团队。（预计在技术层面上会受到挑战！）·你的主要技术重点将是我们的产品基础设施和部署。·典型的客户参与活动可以包括调查错误，解决故障，处理停机等。· 设置环境来调试，探索产品，培养支持性知识。·你将与支持团队分享导师和知识。· 在解决故障和管理网络 （HTTPS,网络诊断等）的经验。· 证明与 Web Server 技术的知识和经验 （IIS 的经验是个优点）. · 预计你能够在 UNIX 类似操作系统上运行的软件中解决问题并配置。· 在云端托管环境 （Azure,AWS 等）中工作的经验。这包括设置测试环境，并向客户提供他们的设置建议。· 用容器化技术的经验 （Kubernetes 优先，但 Docker 是可以的）. · 与客户和组织合作的经验编写脚本。· · 熟练写和说英语是必不可少的，任何其他语言都能流利使用。· 英语：先进80% - 90% 我们是一个前思维的数字过程咨询公司，实施者和外包商，拥有销售规划，预测，激励补偿，总工资和后办公管理领域专业知识。最初发布在喜马拉雅山。
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The Product Support Engineer is someone who enjoys the technical side of things but likes talking to people every once in a while. You will need the ability both to investigate technical problems and communicate them to others. When someone has a challenge on their automations, they come to us.
You will have access to a wide array of resources. With these tools, we expect you to be bold and immersed in all manners related to the supportability of our RPA products.
If you like complex challenges, cutting edge technologies this would be the role for you.
Responsibilities
· Engage with customers, investigate technical issues they may have, and either solve the issue or escalate them to the product team. (Expect to be challenged on a technical level!)
· Your primary technical focus will be on the infrastructure and deployment of our products.
· Typical customer engagements can include investigating bugs, troubleshooting deployments, handling outages, etc.
· Set up environments for debugging, explore products, and cultivating supportability knowledge.
· You will mentor and knowledge share with the support team.
· Experience with troubleshooting and administrating networks (HTTPS, network diagnostics, etc). All our technologies have web server-based components and rely heavily on HTTPS.
· Demonstrated knowledge and experience with Web Server technologies (experience with IIS is a plus).
· Unix-like administration experience (We expect you to be able to troubleshoot and configure software running on a Unix-like operating system).
· Experience working in a cloud hosted environment (Azure, AWS, etc). This includes setting up testing environments, and advising customer on their setups.
· Experience with containerization technologies (Kubernetes is preferred, but Docker is okay).
· Experience in writing scripts.
· Demonstrated experience working with customers and organizations
- Fluent written and spoken English is mandatory, fluency in any other language is a plus
- English: Advanced 80% - 90%
We’re a forward thinking digital process consultancy, implementor and outsourcer, with domain expertise in sales planning, forecasting, incentive compensation, total pay and back office administration.
Originally posted on Himalayas