Talent Connect - WAH 2026
职位标题：人才连接 - WAH 2026工作描述客户支持员工 I 在客户需求下通过进来电话，出发电话或互联网与客户进行交往。该职位提供客户服务支持和解决客户产品或服务的常规问题。基本功能/核心责任 ·确保向客户提供的服务符合合同关键性能指标 (KPIs) ·澄清客户要求；探索了解，使用决策支持工具和资源以适当地为客户提供解决方案 ·注意力倾听客户需求和关切；充分体现同情，同时最大限度地利用机会与客户建立关系 · 用已达成的程序以礼貌，友好和专业的方式欢迎客户 ·保持客户产品和/或服务的基本知识 ·根据需要准备完整和精确的工作，包括适当注册账户 ·参与旨在提高客户满意度和商业绩效的活动 ·提供额外的产品和 / 或服务 ·跟踪，记录和检索信息电话追踪数据库 ·通过将其引用到发表材料，中级来源或更高级人员申请人资料回复客户询问答 ·高中文凭，具有3至6个月的相关经验；•有良性，强烈客户服务导向；•有强大的计算机导航技能和 PC 知识；•能够有效地沟通，书面或口头上·可靠且高度关注细节；•熟练多任务工作；包括灵活能力和快速适应变化；•耐受于高速生产的工作环境中的重复工作；•能作为团队成员以及独立工作的能力；•在所有接触情况都表现出耐心；包括保持愉悦，专业和客户的语气；•根据需要，可以轮换班。·根据地点和/或计划，可能需要额外的经验/技能 · 工作要求可能因国家而异，不会违反任何地方法律 Career Framework Role 该项目需要基本技能来执行简单过程中的日常任务，但缺乏程序/产品具体知识。工作以密切监督和明确定义的程序。开始证明熟悉 Clie
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Job Title:
Talent Connect - WAH 2026Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
- Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
PHL NCR QC Work-at-HomeLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Originally posted on Himalayas