IT系统管理员
IT Systems Administrator
Panorama Education 是一家技术公司，致力于打造 K-12 教育领域领先的学生成长洞察与行动平台。我们帮助现代学校系统了解学生的需求并采取有效的行动。通过将学术、出勤、行为和参与数据与人工智能结合，我们为教育工作者提供每个学生的完整画像以及下一步行动的智能决策依据。作为一家以使命驱动的公司，我们在全国 2000 个学区支持 1500 万名学生，我们每天的工作都直接关系到学生成果。加入我们，共同塑造下一代教育的面貌。
职位描述：
我们正在寻找一名经验丰富的 IT 系统管理员 I，要求至少 4 年相关经验，负责管理和支持我们组织的 IT 基础设施。理想的候选人应具备 SaaS 管理、身份与访问管理、终端支持和自动化流程的扎实实操经验。该职位需要积极主动的心态、良好的运营判断力，以及在安全、可扩展性和员工体验之间取得平衡的能力。
职责
- 系统管理：维护、监控和排查 IT 系统，包括终端设备、身份平台和 SaaS 应用，确保系统可靠性及员工生产力。
- VPN 管理：配置、管理和排查 VPN 解决方案（如 Jamf、Tailscale），为员工和合作伙伴提供安全的远程访问。
- Jira 管理：管理并定制 Jira，包括工作流、自动化、用户权限、SSO、MFA、基于组的访问控制、账号开通/注销，以及与其他业务系统的集成。
- Google Workspace 管理：负责 Google Workspace 的日常管理，包括用户生命周期管理、安全设置和协作工具（Gmail、Drive、日历）。
- Okta 管理：通过 Okta 支持身份与访问管理，包括账号开通/注销和 Okta Flow。
- 安全与合规：协助实施和监控安全控制措施，参与合规工作和内部 IT 政策制定。
- 技术支持：提供二级技术支持，高效专业地解决硬件、软件和访问相关问题。
- 文档编写：创建并维护系统、流程、工作流和故障排除程序的清晰文档。
- 协作：与安全、人力资源运营、工程和其他团队合作，支持 IT 项目。
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About Panorama:
Panorama Education is a technology company building the leading platform for student insight and action in K-12. We help modern school systems understand what students need and take effective action. By bringing together academics, attendance, behavior, and engagement data with AI, we give educators the full picture of every student and the intelligence to decide what to do next. As a mission-driven company supporting 15 million students in 2,000 districts nationwide, the work we do has a direct line to student outcomes every day. Join us and help shape what education looks like for the next generation.
About the role:
We are seeking a skilled IT Systems Administrator I with a minimum of 4 years of experience to manage and support our organization’s IT infrastructure. The ideal candidate has strong hands-on experience with SaaS administration, identity and access management, endpoint support, and automation-driven workflows. This role requires a proactive mindset, strong operational judgment, and the ability to balance security, scalability, and employee experience.
Requirements
- System Administration: Maintain, monitor, and troubleshoot IT systems including endpoints, identity platforms, and SaaS applications to ensure reliability and employee productivity.
- VPN Management: Configure, manage, and troubleshoot VPN solutions (e.g., Jamf, Tailscale) to provide secure remote access for employees and partners.
- Jira Administration: Administer and customize Jira, including workflows, automations, user permissions,SSO, MFA, group-based access controls,provisioning/deprovisioning, and integrations with other business systems.
- Google Workspace Management: Own day-to-day administration of Google Workspace, including user lifecycle management, security settings, and collaboration tools (Gmail, Drive, Calendar).
- Okta Administration: Support identity and access management through Okta,and provisioning/deprovisioning, Okta Flow.
- Security & Compliance: Assist with implementation and monitoring of security controls, contributing to compliance efforts and internal IT policies.
- Technical Support: Provide Tier 2 support, resolving hardware, software, and access-related issues efficiently and professionally.
- Documentation: Create and maintain clear documentation for systems, processes, workflows, and troubleshooting procedures.
- Collaboration: Partner with Security, People Ops, Engineering, and other teams to support IT initiatives and continuous improvement.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field (or equivalent practical experience).
- Minimum 4 years of experience in IT systems administration or a related role.
Core Technical Skills
- Hands-on experience with Jira administration and customization (workflows, automations, dashboards).
- Proven experience managing Google Workspace environments (Admin Console, security settings, user lifecycle).
- Experience with Okta for identity and access management (SSO, MFA, user lifecycle).
- Hands-on experience with Jamf Pro for macOS device management (enrollment, policies, configuration profiles, patch management).
- Familiarity with macOS, Windows, and/or Linux environments.
- Basic scripting or automation experience (PowerShell, Bash, or Json) is a plus.
- Experience with Okta Flow for SaaS lifecycle automation, access governance, and security workflows.
Nice to Have (Not Required)
- VDI experience, including exposure to virtual desktop environments (e.g., Azure Virtual Desktop, AWS WorkSpaces, Citrix, or similar).
- Experience with Aquera (or similar HRIS-to-IT automation platforms) for onboarding, offboarding, and employee change workflows.
- Exposure to IT automation, zero-touch provisioning, or workflow-driven IT operations.
- Strong understanding of VPN technologies, including configuration, monitoring, and troubleshooting.
Soft Skills
- Strong problem-solving and critical-thinking abilities.
- Clear, confident communication skills with both technical and non-technical stakeholders.
- Ability to prioritize, execute, and adapt in a fast-moving environment.
- Ownership mindset with attention to detail and follow-through.
Certifications (Preferred, Not Required)
- Google Workspace Administrator
- Okta Certified Professional
- CompTIA Network+ or equivalent
- Jamf Certified Associate or higher
Benefits
Base Salary: The base salary range for this position is $72,250 - $106,250 USD // Annually.
Our salary is just one component of Panorama’s competitive total rewards strategy that also includes annual bonuses or commission awards, equity awards, as well as other region-specific health and welfare benefits.
US Only:
- 401K with an employer match
- Health, dental, vision, life insurance, and short-term and long-term disability coverage.
- Flexible spending account for health care and dependent care
- Wellness Reimbursement
- Work from Home Reimbursement
- Flexible vacation policy
- Parental leave program
- Company Issued Laptop
Originally posted on Himalayas