Mission Director - Army
作为国防联合角的联邦商务部门陆军领域任务总监，你将管理项目运营，重点是确保客户保留，满意度，长期成功和在陆军领域扩张账户。这个角色强调关系管理，英雄幸福感以及加速任务合作伙伴的时间到价值。理想候选人必须对 NextGen C2 (NGC2) 倡议有深入的知识，担任可信的顾问来积极解决客户需求并推动 NGC2生态系统中产品采用。关键责任 1.客户保留和满意度 - 与陆军任务合作伙伴建立和维护关系，以确保他们对任务结果的满意度和一致性。- 通过解决客户需求，迅速解决问题并确保高参与度来保持最低收入保留率。2. 时间到价值 & 采用- 促进安装防卫团产品和解决方案，专门针对 NGC2架构及其融合数据层进行定制。- 推动采用国防联合角产品和方案，以实现和超越任务目标。3. 英雄 （客户）宣传和健康 - 为军队利益相关者提供信任的顾问，通过加强产品价值来维持高英雄健康分数。- 定期与合作伙伴进行接触并增强产品价格来保持高英雄健康 score. - 对英雄提供定期更新关于反进展以及我们产品提供的新功能或好处。4. 账户扩展 - 在当前英雄帐户中确定扩张机会，最大化合同价值；必要时修改现有合约以捕获新的范围。- 提供最大的灵活性，允许扩张，尽可能优先考虑许可证。- 在邻近陆军项目中确定交叉销售机会并与陆军账户执行官合作。5. 协作产品开发 - 向产品团队传递客户反以优先考虑相关功能或修复。- 将陆军用户的反转发给产品团伙以优先考虑 NGC2特定增强和战术边缘环境的改进。6. 数据。
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This position offers a base salary of $145,000 - $185,000. (Total on-target earnings of $290,000 to $370,000)
Position Summary
As the Mission Director for the Army Domain within the Federal Business Unit at Defense Unicorns, you will manage program operations, focusing on ensuring customer retention, satisfaction, long-term success, and account expansion within the Army domain. This role emphasizes relationship management, hero happiness, and accelerating time-to-value for mission partners. The ideal candidate must possess deep knowledge of the NextGen C2 (NGC2) initiative, acting as a trusted advisor to proactively address customer needs and drive product adoption across the NGC2 ecosystem.
Key Responsibilities
1. Customer Retention & Satisfaction
- Build and maintain relationships with Army mission partners to ensure satisfaction and alignment with their mission outcomes.
- Maintain a minimum revenue retention rate by addressing customer needs, resolving issues promptly, and ensuring high engagement.
2. Time-to-Value & Adoption- Facilitate the onboarding of Defense Unicorns’ products and solutions, specifically tailored to the NGC2 architecture and its converged data layer.
- Promote adoption of Defense Unicorns’ products and solutions to meet and exceed mission objectives.
- Facilitate a retrospective once time-to-value is achieved to capture lessons learned and continuously improve the process.
3. Hero (Customer) Advocacy & Health
- Serve as a trusted advisor to Army stakeholders maintaining high hero health scores by reinforcing product value.
- Maintain a high hero health score by regularly engaging with partners and reinforcing product value.
- Provide regular updates to heroes on feedback progress and new features or benefits delivered through our products.
4. Account Expansion
- Identify expansion opportunities within current hero accounts and maximize contract value; modify existing contracts to capture new scope when necessary.
- Scope contracts to provide the greatest flexibility and allow for expansion, prioritizing licenses whenever possible.
- Identify cross-selling opportunities into adjacent Army programs and collaborate with the Army Account Executive.
5. Collaborative Product Development
- Relay customer feedback to the Product team to prioritize relevant features or fixes.
- Relay feedback from Army users to the Product team to prioritize NGC2-specific enhancements and improvements for tactical edge environments.
6. Metrics & Reporting
- Track and report KPIs related to the Army NGC2 program, including retention rates, hero health scores, time-to-value, and adoption success.
Expectations
- Conduct quarterly business reviews (QBRs) to highlight progress and align on future goals.
- Champion customer needs across internal teams to ensure mission success and continued satisfaction.
- Facilitate and share the results of retrospectives once time-to-value is achieved.
- Balance time-to-value and gross profit margins during the initial contract period, leaning toward time-to-value to ensure stickiness and contract renewal. After initial value is realized, maintain gross profit margins across the Army domain.
Who We Are
Defense Unicorns delivers mission value by streamlining software delivery so our customers can focus on the most important challenges. We share a vision of freedom and security for the advancement of progress and innovation. Our commitment to this vision, and to our mission-driven customers, means a commitment to speed, user experience and optionality, without compromising security. Our team is composed of innovators, software engineers, and veterans with decades of experience delivering technology programs across the federal market.
What We Do
We create and deliver secure solutions for continuous software integration and delivery. Defense Unicorns consolidates the best practices for security pipelines, testing, and deployment automation in order to meet the high security requirements valued by mission owners. Our solutions are agnostic by design and we believe that growing a robust ecosystem of secure, cloud-native software solutions can help enterprise customers inside and outside the federal market buy and integrate software more easily.
Who We Serve
Defense Unicorns’ customers are mission-focused leaders across public and private enterprises. We proudly support defense and civil agencies across the U.S. government and we work closely with the creators of leading-edge software solutions to deliver value to the mission-owner by improving the security and consumability of commercial software products.
What We Work On
- Kubernetes
- Cloud Environments (AWS/GCP and Azure)
- Infrastructure-as-code (like Terraform/Pulumi)
- Continuous Delivery and automation tooling
- GitOps
- Containers
- CNCF projects and open source products and packages
- Helm/Kustomize-Value Stream Mapping
- Building and improving security delivery
- Building Kubernetes and cloud native applications
Benefits Our Unicorns Enjoy
Health:
- Medical/Dental/Vision
- Premiums are 100% Company Paid
- Health Savings Account
- Life Insurance
- Disability Insurance
Financial:
- 401k Retirement Plan
- Company Stock Options
- Home Office Budget
Leave:
- We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s
- Paid Parental Leave
Learning:
- Reimbursement for approved trainings/subscriptions
- Conferences (travel, lodging, and fees)
Don’t have all the preferred experience or qualifications? Studies show that underrepresented groups like women and people of color are less likely to apply to jobs if they don't meet every requirement listed.
At Defense Unicorns, we're committed to diversity. If you're enthusiastic about the role but don't match every criteria, we encourage you to apply. You could be the perfect fit for this or another role! Defense Unicorns is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
CCPA DISCLOSURE
Originally posted on Himalayas