Mission Director - Intelligence Community
作为国防联合角的联邦商务部门间情报社区任务总监，你将专注于确保客户保留，满意度，长期成功和账户扩张。这个角色强调关系管理，英雄幸福感和加速任务合作伙伴的时间到价值。通过积极解决客户需求，推动产品采用和担任可信顾问，你将保持高 retention 率，建立支持者在我们的英雄中，并随着时间不断增长，智能社区域。关键责任 1.客户保留和满意度 - 与任务英雄建立和维护关系，以确保他们的使命成果的满足和一致性。- 通过解决客户需求，迅速解决问题并确保高参与率来保持最低收入保留率。2. 时间到价值 & 采用- 为新客户提供积极的实体验和加速对价值的应用。- 促进国防联合角产品和解决方案的采用，以实现和超越任务目标。- 一旦获得了时间到价格后续观测，以捕获学训并不断改善过程。3. 英雄 （客户）宣传与健康 - 作为一个可信的顾问，倡导满足即时和长期目标的解决方案。- 通过定期与合作伙伴接触并加强产品价值来保持高英雄健康分数。- 定期向英雄提供反进展以及我们产品提供的新功能或好处的更新。4. 帐户扩展 - 在当前英雄账户中确定扩张机会，最大化合同价值；在必要时修改现有合约以获得新的范围。- 扩展合约以提供最大灵活性，允许扩张，优先考虑许可证。- 确定与情报社区相邻的项目交叉销售机会，并与情报共同体账户执行官合作。5. 协作产品开发 - 向产品团队传递客户反以优先考虑相关功能或修复。- 倡导情报社区具体增强来改善客户体验和保留。6. 数据和报告 - 追踪和报告 KPI,包括保留率，英雄健康分数，时间。
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This position offers a base salary of $145,000 - $185,000. (Total on-target earnings of $290,000 to $370,000)
Position Summary
As the Mission Director for the Intelligence Community within the Federal Business Unit at Defense Unicorns, you will focus on ensuring customer retention, satisfaction, long-term success, and account expansion. This role emphasizes relationship management, hero happiness, and accelerating time-to-value for mission partners. By proactively addressing customer needs, driving product adoption, and serving as a trusted advisor, you will maintain high retention rates, build advocacy among our heroes, and iteratively grow the Intelligence Community domain over time.
Key Responsibilities
1. Customer Retention & Satisfaction
- Build and maintain relationships with mission heroes to ensure satisfaction and alignment with their mission outcomes.
- Maintain a minimum revenue retention rate by addressing customer needs, resolving issues promptly, and ensuring high engagement.
2. Time-to-Value & Adoption- Ensure a positive onboarding experience and expedited time-to-value for new customers.
- Promote adoption of Defense Unicorns’ products and solutions to meet and exceed mission objectives.
- Facilitate a retrospective once time-to-value is achieved to capture lessons learned and continuously improve the process.
3. Hero (Customer) Advocacy & Health
- Serve as a trusted advisor, advocating for solutions that meet both immediate and long-term goals.
- Maintain a high hero health score by regularly engaging with partners and reinforcing product value.
- Provide regular updates to heroes on feedback progress and new features or benefits delivered through our products.
4. Account Expansion
- Identify expansion opportunities within current hero accounts and maximize contract value; modify existing contracts to capture new scope when necessary.
- Scope contracts to provide the greatest flexibility and allow for expansion, prioritizing licenses whenever possible.
- Identify cross-selling opportunities into adjacent Intelligence Community programs and collaborate with the Intelligence Community Account Executive.
5. Collaborative Product Development
- Relay customer feedback to the Product team to prioritize relevant features or fixes.
- Advocate for Intelligence Community specific enhancements to improve customer experience and retention.
6. Metrics & Reporting
- Track and report KPIs, including retention rates, hero health scores, time-to-value, and adoption success.
Expectations
- Conduct quarterly business reviews (QBRs) to highlight progress and align on future goals.
- Champion customer needs across internal teams to ensure mission success and continued satisfaction.
- Facilitate and share the results of retrospectives once time-to-value is achieved.
- Balance time-to-value and gross profit margins during the initial contract period, leaning toward time-to-value to ensure stickiness and contract renewal. After initial value is realized, maintain gross profit margins across the Intelligence Community domain.
Who We Are
Defense Unicorns delivers mission value by streamlining software delivery so our customers can focus on the most important challenges. We share a vision of freedom and security for the advancement of progress and innovation. Our commitment to this vision, and to our mission-driven customers, means a commitment to speed, user experience and optionality, without compromising security. Our team is composed of innovators, software engineers, and veterans with decades of experience delivering technology programs across the federal market.
What We Do
We create and deliver secure solutions for continuous software integration and delivery. Defense Unicorns consolidates the best practices for security pipelines, testing, and deployment automation in order to meet the high security requirements valued by mission owners. Our solutions are agnostic by design and we believe that growing a robust ecosystem of secure, cloud-native software solutions can help enterprise customers inside and outside the federal market buy and integrate software more easily.
Who We Serve
Defense Unicorns’ customers are mission-focused leaders across public and private enterprises. We proudly support defense and civil agencies across the U.S. government and we work closely with the creators of leading-edge software solutions to deliver value to the mission-owner by improving the security and consumability of commercial software products.
What We Work On
- Kubernetes
- Cloud Environments (AWS/GCP and Azure)
- Infrastructure-as-code (like Terraform/Pulumi)
- Continuous Delivery and automation tooling
- GitOps
- Containers
- CNCF projects and open source products and packages
- Helm/Kustomize-Value Stream Mapping
- Building and improving security delivery
- Building Kubernetes and cloud native applications
Benefits Our Unicorns Enjoy
Health:
- Medical/Dental/Vision
- Premiums are 100% Company Paid
- Health Savings Account
- Life Insurance
- Disability Insurance
Financial:
- 401k Retirement Plan
- Company Stock Options
- Home Office Budget
Leave:
- We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s
- Paid Parental Leave
Learning:
- Reimbursement for approved trainings/subscriptions
- Conferences (travel, lodging, and fees)
Don’t have all the preferred experience or qualifications? Studies show that underrepresented groups like women and people of color are less likely to apply to jobs if they don't meet every requirement listed.
At Defense Unicorns, we're committed to diversity. If you're enthusiastic about the role but don't match every criteria, we encourage you to apply. You could be the perfect fit for this or another role! Defense Unicorns is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
CCPA DISCLOSURE
Originally posted on Himalayas