Mental Health Intake Agent
关于对话对话是加拿大第一位虚拟护理提供商。通过开发我们的综合健康平台 MD,我们为希望改善员工和家庭的福祉的组织提供了优异的在线卫生与健康计划 （初级保健，心理健康，iCBT,EAP 和幸福）.当谈到我们的工作时，我们设定了一个高水平。一起，我们正在改变健康并帮助数百万人提高他们的幸福感。我们坚信伟大的人们不会依赖于：·影响力·社区 ·增长 ·卓越感觉你能做出什么不同？好消息，我们给你一个座椅！来吧！作为一个自豪的平等机会雇主，对话致力于为所有人创造多样化和包容的工作场所。合格申请者将被视为不论国籍，种族，种族，颜色，宗教，性别，性别身份或表达，性取向，残疾，年龄或退伍军人地位。需要专业住宿的申请人鼓励联系。人工智能披露声明为了确保有效和公平的审查过程，我们使用人工智能工具来协助本职位申请人的初步选和评估。️招聘欺诈通知对话只通过官方@dialogue.co 电子邮件地址与候选人联系。我们从来没有要求在任何阶段的招聘过程中支付，礼品卡或个人财务信息，我们也从未提供过一个有结构性的面试程序。所有开放角色都仅列出于 dialog.co/en/careers 上。如果你收到来自 Dialogue 的可疑通信，请勿回复 向我们的官方职业页面报告并验证该角色。作为心理健康摄入代理，临时对话正在寻求精神卫生摄入代理加入我们的团队以暂时，固定期限合同 （2026年10月19日至2027年4月16日）来参与帮助人们改善他们的幸福感的使命。报告给 Sarin Moumdjian,管理员服务，你的角色将是支持通过呼叫中心联系对话的员工援助计划 (EAP) 会员。心理健康摄入代理是通过电话与成员的第一个接触点，并寻求提供简单的摄入体验和快速获得护理，以适合会员需求的实践者。这个职责是在 Dialogue 的呼叫中心团队内，与我们的更广泛的案例经理和实践人员团队密切合作。
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About Dialogue
Dialogue is the #1 virtual care provider in Canada. By developingour Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.
When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:
- Impact
- Community
- Growth
- Excellence
Feel like you can make a difference? Good news, we saved you a seat!
Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact .
AI Disclosure Statement
To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.
⚠️ Recruitment Fraud Notice
Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to and verify the role on our official careers page.
Your role as Mental Health Intake Agent, Temporary
Dialogue is seeking a Mental Health Intake Agent to join our team on a temporary, fixed-term contract (October 19, 2026 to April 16, 2027) to take part in our mission to help people improve their wellbeing.
Reporting to Sarine Moumdjian, Manager, Member Services, your role will be to support Employee Assistance Program (EAP) members contacting Dialogue through the call center. The Mental Health Intake Agent is the first point of contact with members through the phone and seeks to provide a simple intake experience and fast access to care, with the right practitioner for a member’s needs. This role is within Dialogue’s call center team, working closely with our broader team of case managers and practitioners on our virtual care Integrated Health platform.
What you'll be doing
- Be the first point of contact for members reaching out to Dialogue by phone, and lead with an empathetic member service approach
- Support new members through account creation and intake, understanding their needs, aligned to the different services provided by Dialogue
- Schedule member appointments and support appointment booking coordination throughout a member’s care journey
- Support all case management activities for members using the phone line as well as the chat (before and after appointments), working directly with and collaborating with our growing team of EAP practitioners
- Contribute to the growth and continuous improvement of our phone service by providing experience and process improvement feedback
- You will be responsible for patient safety in your member-facing role
We'd love to hear from you if you have
- Available to work a minimum of 21 (up to 32 hours) hours on days, evenings and weekends, as our schedule covers both day and evening shifts (6 AM to midnight, weekdays and weekends)
- Customer or member service experience, working directly with members in-person or through the phone in a live setting
- A bachelor's degree in a mental health or human relations field is a plus
- Passion for member servicing, working with others and providing the very best experience possible
- Passion for mental health and overall wellness, working with and speaking with members who are seeking support and may be experiencing different mental health symptoms and issues
- Strong sense of empathy and ability to make decisions in a fast-paced environment
- Strong computer & organizational skills and comfort in working full digitally
Originally posted on Himalayas