客户成功经理
Customer Success Manager
关于INFITERRA
加入我们的使命，通过简化订阅服务交付来推动和变革订阅经济。
Infiterra帮助IT分销商、托管服务提供商（MSP）和电信运营商在订阅经济中取得成功。我们的订阅商务平台自动化并统一订阅流程——从报价到开票——提升运营效率、计费准确性和可扩展增长。
作为全球订阅商务领域的领导者，Infiterra结合创新、卓越性能和值得信赖的专业知识，帮助合作伙伴实现转型和增长。
关于该职位
我们正在招聘一位以实施和项目交付为重点的客户成功经理，主要负责售后入职和客户交付，其余职责包括持续的客户参与、账户管理和拓展行动。
您将主要与全球客户合作，负责实施工作，并作为Infiterra的售后主要联系人。该职位位于希腊。虽然我们的客户群是国际化的，但我们希望候选人本地居住，具备丰富的国际经验，并有与全球英语客户合作的经历。
关键职责
实施与交付
- 负责一组复杂且高价值的客户账户，作为账户层面问题的主要责任方——协调支持、研发和产品团队进行调查、优先级排序和解决
- 作为指定账户的技术专家，双向传达平台行为和业务需求
- 维护账户健康状况，包括主动识别风险并制定补救计划
- 负责售后入职项目，从启动到上线全过程
- 作为客户实施的项目经理，协调内部团队和客户利益相关者
- 主导平台的配置、设置和定制（无需编码）
- 提供远程或现场客户培训课程
- 管理实施过程中的时间表、依赖关系、风险和利益相关者沟通
- 在上线后超期支持期间与客户保持互动
客户管理与参与
- 定期进行电话会议并确保跟进行动项
- 保持账户管理并处理健康问题，包括工单升级处理
- 协助客户完成实施后的过渡期，确保顺利运行
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ABOUT INFITERRA
Join our mission to grow and transform the subscription economy by simplifying subscription service delivery.
Infiterra enables IT distributors, Managed Service Providers (MSPs), and telcos to succeed in the subscription economy. Our subscription commerce platform automates and unifies subscription workflows - from quote to bill- driving operational efficiency, billing accuracy, and scalable growth.
Recognized as a global leader in subscription commerce, Infiterra combines innovation, performance excellence, and trusted expertise to help partners transform and grow.
ABOUT THE ROLE
We are hiring a Customer Success Manager with a strong implementation and project delivery focus, responsible primarily for post-sales onboarding and customer delivery with the remaining scope focused on ongoing customer engagement, account ownership and expansion actions.
You will work primarily with global customers, owning implementations and acting as Infiterra’s main point of contact post-sale. This role is based in Greece. While our customer base is entirely international, we're ideally looking for a candidate based locally, with strong international exposure and experience working with global, English-speaking clients.
KEY RESPONSIBILITIES
Implementation & Delivery
- Own a portfolio of complex, high-value accounts and act as the central point of accountability for account-level escalations — coordinating investigation, prioritization, and resolution across Support, R&D, and Product
- Serve as the technical subject-matter expert for assigned accounts, translating platform behavior and business requirements in both directions
- Maintain account health, including proactive risk identification and remediation planning for accounts
- Own post-sales onboarding projects from kickoff through go-live.
- Act as project manager for customer implementations, coordinating internal teams and customer stakeholders.
- Lead hands-on configuration, setup, and customization of the platform (no coding required).
- Deliver customer training sessions, both remote and on-site when needed.
- Manage timelines, dependencies, risks, and stakeholder communication throughout implementation.
- Engage customers during hyper-care periods following go-live.
Customer Ownership & Engagement
- Conduct regular cadence calls and ensure follow-up on action items.
- Maintain account ownership and handle health issues, including ticket escalation.
- Participate in QBRs and support strategic accounts as necessary.
- Follow through on QBR outcomes, such as adoption, optimization, and expansion activities.
- Work confidently with stakeholders at all levels, from end users to C-level executives.
- Work closely with the Product and Engineering teams to ensure that customer feedback is thoroughly evaluated and appropriately incorporated into the product roadmap.
Ideal Candidate Profile
- Experience as a software consultant, implementation consultant, technical project manager, or delivery-focused CSM.
- Minimum of 5 years of experience working in a B2B software environment (such as ERP, CRM, or SaaS) in a customer success role, with a focus on customer onboarding and implementation.
- Extensive background in managing complex software implementations.
- Comfortable taking a hands-on, detail-oriented approach—not just working in customer-facing roles.
- Capable of working independently.
- Possesses a startup mindset: pragmatic, adaptable, and comfortable with a broad range of responsibilities.
- Based in Greece, ideally with a strong international profile — e.g., prior work experience abroad, with multinational teams, or with clients outside Greece — and full comfort operating in an English-first, globally distributed environment.
Required Skills & Experience
- Proven experience delivering B2B software implementations.
- Strong project management and stakeholder coordination skills.
- Solid understanding of software concepts, including APIs.
- Ability to explain complex technical and business workflows clearly.
- Professional English.
- Willingness to travel when required.
Nice to Have
- Experience in subscription platforms, billing systems, ERP, marketplaces, or commerce-related SaaS.
- Exposure to API-based platforms or system integrations (no hands-on development required).
BENEFITS
- Work-from-anywhere scheme (travel and work).
- Flexible working hours.
- Health and life insurance program.
- Learning & development budget.
- Tech-driven, friendly team with an international mindset.
If you feel you’re a great fit, please apply!
We’d love to hear from you!
All applications will be treated with confidentiality. Please note that due to the high volume of CVs received, only candidates who are a good fit will be contacted for an interview.
As part of our commitment to diversity in the workforce, Infiterra is dedicated to Equal Employment Opportunity, ensuring that all individuals are treated with respect and consideration without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.