退款运营分析师
Chargeback Operations Analyst
关于Sezzle：
以赋能下一代的金融为目标，Sezzle正在超越支付的购物体验，将尖端科技与无缝、无利息的分期付款计划相结合，让购物更智能、更便捷。我们不仅在改变支付方式，更在重新定义人们如何发现、互动和购买他们喜爱的商品，通过提高转化率和订单价值，为商家带来实际影响。随着我们持续塑造金融科技和零售的未来，我们正在打造一个创新、充满活力的团队，对创造不仅仅是一次交易，而是一个真正独特的购物旅程充满热情。如果你对在技术领域突破边界并为消费者和商家提供变革性体验感到兴奋，欢迎加入Sezzle，一起创造购物的未来！
职位描述：
我们正在寻找一位才华横溢且积极进取的拒付运营分析师，要求具备顶尖的专业能力，高智商加高情商。这个职位为在快速成长的团队中，在动态、快节奏的环境中蓬勃发展提供了令人兴奋的机会，并有丰富的职业发展机会。
作为拒付分析师，你将负责分析并回应针对Sezzle提出的信用卡和ACH争议。与我们的欺诈/风险团队和客户争议团队紧密合作，你将根据每个案例的情况确定最佳处理方案，帮助我们的客户解决问题。分析师还将向拒付经理提出建议，以改进和扩展我们的流程。我们希望找到一名能够在周一至周五上午9点至下午5:30 CST期间全职工作的同事。
由于该职位的要求，仅接受英文简历。
你将负责：
- 调查被争议的信用卡、借记卡和ACH交易，并在规定时间内采取适当措施解决这些争议。
- 与相关职能部门（欺诈、争议）跨部门协作，根据每个案例确定下一步行动。
- 使用内部政策和审查方法调查单个交易，以识别模式或趋势。
- 理解我们的系统和工具；通过数据分析调查账户模式。
- 与分析师、运营专家、数据科学家和工程师合作，改进我们的损失预防机制、流程和工具。
- 学习并保持对相关领域的深入理解。
查看英文原文
About Sezzle:
With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!
About the Role:
We are seeking a talented and motivated Chargeback Operations Analyst who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.
As a Chargeback Analyst, you will be responsible for analyzing and responding to card and ACH disputes filed against Sezzle. Working closely with our fraud/risk team and our customer disputes team, you will navigate issues on a case by case basis to determine the best course of action to help our customers get unstuck. Analysts will also make recommendations to our Chargeback Manager on how to improve and scale our processes. We are looking for a teammate who can work full-time Monday through Friday between 9:00 am - 5:30 pm CST.
Due to the requirements of the position, only English resumes will be accepted.
What You'll Do:
- Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within the allowed timeframes.
- Work cross functionally with relevant departments (fraud, disputes) to determine next steps on a case to case basis.
- Investigate individual transactions using internal policies and review methodologies to identify patterns or trends.
- Understand our systems and tools; investigate account patterns through data analysis.
- Collaborate with analysts, operations specialists, data scientists and engineering to improve our loss prevention mechanisms, processes and tools.
- Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
- Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
- Handle escalations from internal and external stakeholders in a professional and efficient manner.
What We Look For:
- Bachelor's degree from an accredited institution
- Minimum 1 year of experience in processing chargebacks or investigating and resolving fraud incidents
- Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
- Attention to detail and ability to multitask
- Excellent problem-solving and analytical skills
- Strong business judgment and communication skills
- Ability to self-start and work with minimal supervision after training
- Able to work through holidays
Preferred Qualifications
- 2+ years of experience in processing chargebacks or fraud claims or live transactions against fraudulent activity in e-commerce, banking, fintech or financial institutions is a plus
- Ideal candidate will be available to start within two weeks following an offer
About You:
- You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
- You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
- You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
- You earn trust - you listen attentively, speak candidly, and treat others respectfully.
- You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
- You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.
What Makes Working at Sezzle Awesome:
At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.
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