全球人力资源运营高级经理
Senior Manager of Global People Operations
Schellman 是一家排名前50的会计师事务所，也是审计和合规服务领域的领先提供商。我们的专业服务专注于安全和隐私审计、评估和认证。Schellman 在不提供任何传统会计服务的情况下，已成为美国最大的网络安全评估公司之一。我们是安全、隐私、业务连续性和质量领域的多框架 ISO 认证机构；是全球授权的 PCI 合格安全评估师，并且是为联邦国防部客户提供服务的顶级 FedRAMP 3PAO，同时也是首家获得 CMMC C3PAO 资质的评估公司。我们的专长和专业知识始终在于提供一流的网络安全和 IT 审计及鉴证服务。我们的文化、与客户的合作方式以及对价值观的坚持，使我们持续被评为 Great Places to Work 认证公司，并被 Accounting Today 评为最佳工作公司，同时被 Glassdoor 评为最佳工作场所。我们非常重视员工，这体现在我们的首要核心价值观——以人为本。这在我们的文化、福利以及处理业务的方式中都有体现。来看看什么让 Schellman 特别吧！
## 职位概述
**全球人力资源运营高级经理** 是一个战略性和操作性的领导职位，负责帮助建立、扩展并运行支持 Schellman 全球不断增长的员工队伍的核心人力资源运营项目。向 People Experience 总监汇报，该职位负责员工生命周期的运营基础——从新员工入职管理到离职流程——同时确保 Schellman 所有运营地区的服务交付保持一致、合规且高质量。
该职位将领导一支人力资源运营专业团队，并与 Schellman 的所有企业职能部门和交付业务负责人紧密合作。该职位需要与人力资源技术经理合作，推动系统和流程的效率提升，同时与 People Experience 总监合作，管理支持 Schellman 全球扩张所需的供应商关系。理想的候选人应具备深厚的 HR 运营专业知识、强大的流程纪律性、劳动法知识，并具备在多国合规要求下做出判断的能力，同时将员工体验置于每个决策的核心。
查看英文原文
Schellman is a Top 50 CPA firm and a leading provider of attestation and compliance services. Our professional services focus on security and privacy audits, assessments, and certifications. Schellman has become one of the largest cybersecurity assessment firms in the United States without providing any traditional accounting services. We are an accredited multi-framework ISO Certification Body for security, privacy, business continuity, and quality; a globally licensed PCI Qualified Security Assessor and a top provider to clients serving the federal DoD space as a leading FedRAMP 3PAO and the first assessment firm authorized as a CMMC C3PAO. Our specialty and expertise remain in providing best in class Cybersecurity and IT Audits and Attestations. Our culture, approach with clients, and dedication to our values has led us to consistently be a Great Places to Work certified company and rated as a Best Firms to Work For by Accounting Today and a Glassdoor Best Places to Work. We deeply appreciate our employees, as shown by our first core value – People Come First. This is demonstrated in our culture, benefits, and how we handle business. Come see what makes Schellman special!
## JOB SUMMARY
The **Global People Operations Senior Manager** is a strategic and operational leadership role responsible for helping build, scale, and run the core People Operations programs that support Schellman’s global, growing workforce. Reporting to the Director of People Experience this role owns the operational backbone of the employee lifecycle—from new hire administration through offboarding—while ensuring consistent, compliant, and high-quality service delivery across all the regions in which Schellman operates.
This individual will lead a team of People Operations professionals and partner closely with all of Schellman’s Corporate Functions and Delivery business leaders. This role will be expected to partner with the Manager of People Technology to drive systems and processes efficiency as well as partnering with the Director of People Experience on managing vendor relationships needed to support Schellman’s global expansion. The ideal candidate combines deep HR operations expertise, strong process discipline, employment law, and the judgment to navigate multi-country compliance requirements while keeping the employee experience at the center of every decision.
## Essential Functions:
**Global People Processes**
- Partner with the Director of People Experience to grow and scale People Operations processes for the end to end employee life cycle —including new hire administration, offboarding, leaves of absence, accommodations, benefits, compensation, policies, performance reviews, employee relations escalation paths, payroll, compliance and employee records—across a growing global workforce.
- Design and implement standardized, repeatable global processes that increase consistency, compliance, and efficiency across regions while allowing for necessary local flexibility.
- Partner with People leadership to align People Operations priorities with broader talent and business objectives, and represent the function in cross-functional planning.
- Lead with partnership from Talent Management on compensation structure, compensation program to include market review, annual merit process, bonus payout and all other related administration.
- Overviews see help desk management and ticket escalations
**HR Systems, Data & Process Optimization**
- Oversee end-to-end employee lifecycle processes ensuring timely, accurate, and consistent execution across all countries in which Schellman operates.
- Partner with the Manger of People Technology to optimization all People Technology tools as it pertains to the full life cycle of Global employees.
- Own and manage calendar for People and Talent to include payroll calendar, office closures/holidays, compliance trainings, independence surveys, performance reviews, talent calibrations, merit/promotion, bonus payout, etc.
**Compliance & Risk Management**
- Maintain a working knowledge of employment law and regulatory requirements across all jurisdictions in which Schellman operates, and ensure People Operations practices remain compliant.
- Partner with Legal to manage risk related to leaves, accommodations, terminations, and other sensitive employee matters.
- Prepare and present operational and compliance metrics to People leadership, identifying trends and recommending corrective action where needed.
**Team Leadership & Cross-Functional Partnership**
- Lead, coach, and develop a team of People Operations professionals, building capability and promoting consistent practices across regions.
- Serve as a key partner to Talent Acquisition, People Technology, LEAD, Talent Management and business leaders to ensure a seamless, end-to-end employee experience.
**Knowledge, Skills, and Abilities:**
- Strong global HR foundation, including knowledge of employment law and compliance across multiple jurisdictions.
- Deep expertise in HR operations, HRIS platforms (Workday), and process design within a growing, global organization.
- Strategic, data-driven operator with strong analytical skills and the judgment to translate insight into effective operational execution.
- Proven ability to scale HR processes, systems, and teams in a fast-paced, high-growth environment.
- Excellent stakeholder management, communication, and cross-functional partnership skills.
- Strong people leadership skills, with a track record of developing high-performing teams and a high degree of discretion when handling sensitive, confidential employee information.
**Education, Work Experience and Certifications**
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent years of experience directly related to the duties and responsibilities specified
- At least 8 years of progressive HR or People Operations experience, including 3+ years in a leadership role managing distributed teams and owning global processes across multiple regions.
- Experience with HRIS platforms (e.g., Workday,) and other global partners; PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred.
Schellman is an equal opportunity employer (EOE) and strongly supports diversity in the workplace; therefore, providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. Schellman uses E-Verify in our hiring process.
At Schellman, we strive to provide a flexible and balanced environment and therefore offer the opportunity to work remotely, unless otherwise stated in the job requirements. Connecting, collaborating and continuous education are also highly valued and therefore we require some travel annually for our Internal Service Delivery roles, which can include in-person training, team meet-ups, and strategy meetings. Service Delivery team members will also be required to travel based on business and client needs.