技术支持工程师 / IASM
Technical Support Engineer / IASM
在Sutherland，我们是一群充满活力和动力的个体。如果你希望建立一份有成就感的职业，并且自信自己具备帮助我们成功所需的技能和经验，我们期待与你合作！
职位简介：
技术支持工程师/IASM将通过电话、电子邮件和工单系统为客户提供技术支持。该职位需要扎实的SQL、Windows和服务器故障排除技能，以及出色的沟通能力。
主要职责：
• 通过电话、电子邮件和工单系统提供技术支持
• 与客户有效沟通并解决问题
• 分析和排查应用程序、数据库和基础设施问题
• 执行SQL查询和脚本进行数据分析
• 使用SQL Profiler诊断性能问题
• 处理数据库脚本和索引相关故障排除
• 排查Windows操作系统问题，包括第三方驱动程序问题
• 使用事件查看器分析日志
• 使用services.msc管理Windows服务
• 理解服务器概念和不同类型的服务器
• 创建和管理Active Directory账户
• 执行密码重置和账户解锁
• 记录问题和解决方案
所需技能与资格：
• 3年以上技术支持/应用支持经验
• 精通SQL，包括查询和SQL Profiler
• 熟悉数据库、脚本和索引
• 具备实际的Windows操作系统故障排除经验
• 了解Active Directory管理
• 出色的口头和书面沟通能力
• 能够通过电话与客户交流
愿意轮班工作，时间在早上8:30至晚上8:30之间。
查看英文原文
At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Summary:
The Technical Support Engineer / IASM will provide technical assistance to customers through calls, emails, and tickets. The role requires strong SQL, Windows, and server troubleshooting skills along with excellent communication abilities.
Key Responsibilities:
• Provide technical support via calls, email, and ticketing systems • Communicate effectively with customers and resolve issues • Analyze and troubleshoot application, database, and infrastructure issues • Execute SQL queries and scripts for data analysis • Use SQL Profiler to diagnose performance issues • Handle database scripts and index-related troubleshooting • Troubleshoot Windows OS issues including third-party driver problems • Analyze logs using Event Viewer • Manage Windows services using services.msc • Understand server concepts and types of servers • Create and manage Active Directory accounts • Perform password resets and account unlocks • Document issues and resolutions
Required Skills & Qualifications:
• 3+ year of experience in Technical Support / Application Support • Strong SQL knowledge including queries and SQL Profiler • Good understanding of databases, scripts, and indexes • Hands-on Windows OS troubleshooting experience • Knowledge of Active Directory administration • Excellent verbal and written communication skills • Comfortable speaking with customers over calls
Willing to work night shifts with rotational schedules between 8:30 AM and 8:30 PM.