Email Marketing Specialist
关于 DARKROOM 黑暗室是未来品牌的领导下一代增长营销公司。我们成立于2017年，通过以一种为速度，智能和可测量影响而构建的模型来取代传统广告巨头的惯性来重新定义现代机构。在我们的核心，暗室是一个由 Shadow 驱动的人力服务公司，这是一个通用人工智能商业层，该层将执行级战略与专有代理技术结合起来。这种融合使我们的团队能够通过提高创意产出，运作效率和客户旅程的每个阶段产生收入来实现超大回报。我们的记录自言：通过电子商务市场，媒体网络，DTC 生态系统和社交商业平台驱动的数十亿美元收入。每次参与都进入我们的专有数据基础设施，从而实现了持续反循环，加速增长，提高利率和整合客户组合中的结果。从一个精品设计工作室开始，它已经发展成为美国 (Inc.5000) 最快增长的私人公司之一，并成为2020年代最有效的性能媒体机构之一 (Varos). 我们的创始人被 Forbes 30 Under 30评为推动技术，营销和广告交叉路口，巩固了 Darkroom 作为未来媒体创新界定因素的角色。关于角色我们正在聘请一个保留专家是一个具有经验证实的电子邮件和短信服务业务生涯记录的战略性实践生命周期营销人员。你将与保留部副总监以及跨职能团队密切合作，开发并部署一些世界上增长最快的 DTC 品牌的高性能运动 将数据转化成策略和战略成为收入。黑暗室是那些想要在创意，商业和性能交叉点上运营的市场营销人员的一项职业加速器 - -同时掌握现代 CRM 战略的工具和战术。这是一个完全远程角色支持 EST 时区中的团队，并向位于巴西，葡萄牙，西班牙，阿根廷和墨西哥的候选人开放。一天生活中 - - 在 DTC/电子商务客户组合执行电子邮件和 SMS 策略的领导，与我们的保留副主任一起工作，以实现目标和优先事项。- 拥有端到端部署活动流程 - 复制写作，简报，测试，QA,部署 me
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ABOUT DARKROOM
Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact.
At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey.
Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio.
What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom’s role as a defining player in the future of media innovation.
ABOUT THE ROLE
We are hiring a Retention Specialist — a strategic, hands-on lifecycle marketer with a proven track record in email and SMS for DTC brands. You'll partner closely with Associate Directors of Retention and cross-functional teams to develop and deploy high-performing campaigns for some of the fastest-growing DTC brands in the world — translating data into strategy and strategy into revenue.
Darkroom is a career accelerator for marketers who want to operate at the intersection of creativity, commerce, and performance - while mastering the tools and tactics of modern CRM strategy.
This is a fully remote role supporting a team in the EST time zone and is open to candidates based in Brazil, Portugal, Spain, Argentina and Mexico.
A DAY IN THE LIFE
- Lead the execution of email and SMS strategies for a portfolio of DTC/e-commerce clients, working alongside our Associate Directors of Retention to align on goals and priorities.
- Own the end-to-end campaign deployment process - copywriting, briefing, testing, QA, deployment, and performance monitoring.
- Contribute to monthly retention marketing calendars and proactively bring creative campaign concepts to clients and internal teams.
- Lead portions of client calls - presenting content ideas and managing the revision and approval process with confidence.
- Partner with the in-house design team to shape the creative direction of campaigns and flows, ensuring visual and copy are working together to drive results.
- Build, audit, and optimize automation flows, pop-up logic, segmentation strategies, and app integrations.
- Analyze campaign and flow performance and surface actionable recommendations that improve retention KPIs over time.
WHO YOU ARE:
We're looking for a Retention Specialist to join our team! In this role, you will write email and SMS marketing copy, build and deploy email and SMS flows and campaigns, and develop content for our e-commerce, DTC clients.
- You have 3-5 years of experience in email and SMS marketing, lifecycle marketing, or CRM — ideally at a DTC-focused agency or in-house at an e-commerce brand.
- You're a Klaviyo power user — flows, segmentation, A/B testing, deliverability, and reporting are all in your toolkit.
- You're a strong copywriter who can adapt tone and voice across different brands and audiences.
- You think strategically about the customer journey and know how to use retention levers to drive LTV and reduce churn.
- You’re client-facing and comfortable - you can present a strategy and manage feedback without heavy direction.
- You're highly organized, self-managed, and used to owning multiple accounts simultaneously in a fast-paced environment.
- You have excellent written and verbal English — you communicate with clarity and confidence to both clients and internal stakeholders.
YOU SHOULD APPLY IF THIS SOUNDS LIKE YOU:
- You have 3-5 years of experience in email/SMS marketing, growth marketing, or ecommerce CRM.
- You have agency experience or have worked on multiple client accounts simultaneously.
- You're a Klaviyo expert — and have the performance results to back it up.
- You've contributed to client relationships and can present strategy and data to senior stakeholders.
- You're proactive, creative, and hold yourself to a high standard without needing someone to push you.
- You're passionate about DTC, ecommerce, and the evolving landscape of lifecycle marketing.
WHAT IT'S LIKE TO WORK AT DARKROOM
Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable.
We believe in autonomy with accountability, truth over comfort, and outcomes over optics.
- Unlimited PTO + Local holidays (Relevant to your hub): Rebooting is part of the work. Take the time you need to stay sharp.
- Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include Brazil and Spain.
- Parental Leave: Flexible parental leave to support new parents during this important transition.
- Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.
Equal Opportunity Statement
Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.