AU Dayshift, Remote IT Solutions Support
类别：技术位置：永久 - AU DAYSHIFT REMOTE / WFH 职位标题：解决方案支持地位概述：解决方案支援负责为 AU 客户的应用提供一线功能和技术支持，重点放在 WMS 和供应链应用上。理想情况下与梅森和集成1级 WMS 平台 （例如曼哈顿）的经验。这个角色结合了客户服务，解决问题和系统配置：你将管理支持门票，调查并解决配置和数据问题，以及与开发人员和运营团队密切合作，为我们的客户提供稳定，配置良好的环境。随着你的角色增长，你将承担更复杂的配置任务，为系统改进和文档提供贡献，并对客户成功实现和持续优化仓库运营发挥关键作用。主要责任：· 在组织 WMS 解决方案 （梅森/曼哈顿）与相关的客户询问和事件方面担任第一线支持者。·记录，优先管理和在支持系统中管理门票，确保清晰的笔记和及时跟踪。·诊断和解决配置，数据和工作流问题，必要时加剧复杂案例。·执行和维护 WMS 配置 （例如：根据定义标准的仓库设置，规则，用户角色。·协助测试和部署补丁，增强以及新客户实现/行业生涯。·提供最终用户培训，通路和对系统行为和变化的明确解释。·为常见问题和最佳实践设置做出知识基础文章和文档贡献。·与开发，解决方案和运营团队合作以确保稳定可支持的客户环境。所需技能和资格：·在仓库管理系统 (WMS）的支持，配置或操作方面的经验，理想情况下是与梅森和/或曼哈顿 （或其他1级 WMS）合作。·了解仓库和物流过程 （进货，存储，库存控制，采集，包装，发送）. ·强大的分析和解决问题技能，对系统和数据问题的研究有结构化方法。·阅读和解释系统配置，日志和基本数据结构的能力；·接触 SQL （简单的查询/加入）具有高度重视。·自信地使用像 JIRA 这样的票务/支持工具，并且在结构化的支持环境中工作舒适。
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Category: Technology
Location:
PERMANENT - AU DAYSHIFT
REMOTE / WFH
Job Title: Solutions Support
Position Overview:The Solutions Support is responsible for providing first-line functional and technical support for the AU Client's applications, with a strong focus on WMS and supply chain
applications. Ideally with experience with Meson and integrated Tier 1 WMS platforms (e.g.Manhattan). This role combines customer service, problem solving, and system
configuration: you will manage support tickets, investigate and resolve configuration and
data issues, and work closely with developers and operations teams to deliver stable, well-configured environments for our clients. As you grow in the role, you will take on morecomplex configuration tasks, contribute to system improvements and documentation, and play a key part in successful client implementations and ongoing optimisation of their warehouse operations.
Key Responsibilities:
· Act as first-line support for client enquiries and incidents related to the organization'sWMS solutions (Meson / Manhattan).
- Log, prioritise and manage tickets in the support system, ensuring clear notes and timely follow-up.
- Diagnose and resolve configuration, data and workflow issues, escalating complex cases when required.
- Perform and maintain WMS configuration (e.g. warehouse setup, rules, user roles) under defined standards.
- Assist with testing and deploying patches, enhancements and new client implementations/go-lives.
- Provide end-user training, walkthroughs and clear explanations of system behaviour and changes.
- Contribute to knowledge base articles and documentation for common issues and best-practice setups.
- Collaborate with development, solutions and operations teams to ensure stable, supportable client environments.
Required Skills & Qualifications:
· Experience in Warehouse Management Systems (WMS) support, configuration or
operations, ideally with Meson and/or Manhattan (or other Tier 1 WMS).
- Understanding of warehouse and logistics processes (inbound, storage, inventory control, picking, packing, dispatch).
- Strong analytical and problem-solving skills, with a structured approach to investigating system and data issues.
- Ability to read and interpret system configuration, logs and basic data structures;
- Exposure to SQL (simple queries/joins) is highly regarded.
- Confident user of ticketing/support tools like JIRA and comfortable working in a structured support environment.
- Clear and professional communication skills (written and verbal), able to explain technical issues in a practical way to non-technical users.
- High attention to detail, particularly around configuration accuracy and data quality.
- Proven ability to manage multiple tickets/tasks, prioritise effectively and follow issues through to resolution.
- Collaborative team player who enjoys working with developers, solutions consultants and operations teams.
- Tertiary qualification in Information Technology, Supply Chain/Logistics, Business Systems or related discipline, or equivalent industry experience.
Technical Skills:
· Experience supporting and/or configuring Warehouse Management Systems
(WMS), ideally Meson and/or Manhattan Associates (or other Tier 1 WMS).
- Strong understanding of core warehouse processes and how they map into WMS configuration (receiving, put-away, replenishment, picking, packing, dispatch, stocktake).
- Ability to review and maintain WMS configuration settings (e.g. warehouse and location setup, allocation and picking rules, user roles and permissions, RF menus).
- Comfortable working with SQL for basic investigations (SELECT queries, filters, simple joins) and data validation.
- Ability to interpret system logs, error messages and interface files to help diagnose issues.
Soft Skills:
· Strong customer service mindset with a calm, patient and professionalapproach.
- Clear, confident communicator who can adapt style for both technical and non-technical audiences.
- Collaborative team player who enjoys working with cross-functional teams and external clients.
- High level of attention to detail and pride in delivering accurate, reliable work.
- Proactive and self-motivated, with a willingness to take ownership of issues through to resolution.
- Able to manage competing priorities, stay organised and work effectively under time pressure.
- Flexible and open to change, with a growth mindset and genuine interest in learning new systems and processes.
Details
Originally posted on Himalayas