双语客户服务专员
Bilingual Customer Service Associate
职位地点：远程办公（需配合英国工作时间）
全职，长期职位
职位描述
你是否是德语和英语流利的沟通者，并热衷于高水平的客户服务？我们正在为金融服务业的全球领导者招聘一个关键角色。
作为双语客户成功专员，你将成为一家大型银行品牌的代表，为欧洲的公司卡持卡人提供高端支持。这不是一个典型的客服中心环境，而是一个快节奏、高要求的角色，需要情绪智力、金融素养以及“单一窗口”式的问题解决方法。
主要职责
- 公司联络：作为欧洲公司卡持卡人的主要联系人，通过电话和邮件高效准确地处理咨询。
- 双语桥梁：在英语和德语之间精准翻译和传达复杂的金融问题，确保服务无缝衔接。
- 问题负责：对卡持卡人的查询负全责，作为问题升级的节点，并与后台团队协作提供一流解决方案。
- 知识卓越：保持对银行产品、公司卡服务和内部财务系统的专家级理解。
- 数据完整性：按照严格的金融监管流程和内部政策准确记录所有客户互动。
你需要具备的条件
- 语言精通：德语和英语必须达到流利水平（书面、口语和听力）。
- 行业经验：需要有客户服务背景，优先考虑来自金融服务或金融科技领域的候选人。
- 技术能力：熟练使用 MS Office（Word、Excel），并能操作复杂的 CRM/内部数据库系统。
- 压力管理：在高压力、专业的工作环境中具备多任务处理能力和严格遵守截止日期的能力。
- 软技能：出色的人际交往能力，注重细节，能够主动解决问题，防止问题升级。
为什么选择这个机会？
- 全球视野：与德语区（DACH）及更广泛的欧洲地区的高知名度公司客户合作。
- 职业发展：深入提升你在金融服务和公司银行业务领域的专业能力。
- 有竞争力的薪酬：享受与你的双语专业技能和经验水平相匹配的薪资。
申请方式：请提交英文简历。成功者将收到通知。
查看英文原文
Location: Remote from Anywhere ( UK Hours)
Full-time, Permanent
The Role
Are you a fluent German and English speaker with a passion for high-level customer engagement? We are recruiting for a pivotal role supporting a global leader in the financial services sector.
As a Bilingual Customer Success Specialist, you will be the professional face of a major banking brand, providing premium support to corporate cardholders across Europe. This is not a typical call-center environment; it is a fast-paced, sophisticated role requiring emotional intelligence, financial literacy, and a "single window" approach to problem-solving.
Key Responsibilities
- Corporate Liaison: Act as the primary point of contact for European corporate cardholders, managing enquiries via phone and email with precision and speed.
- Bilingual Bridge: Expertly translate and communicate complex financial enquiries between English and German to ensure seamless service delivery.
- Issue Ownership: Take full accountability for cardholder queries, acting as a point of escalation and liaising with back-office teams to provide first-class resolutions.
- Knowledge Excellence: Maintain an expert-level understanding of banking products, corporate card services, and internal financial systems.
- Data Integrity: Accurately log all client interactions in accordance with strict financial regulatory procedures and internal policies.
What You'll Need to Succeed
- Language Mastery: Absolute fluency in German and English (written, spoken, and listening) is essential.
- Industry Experience: A background in Customer Service is required, with a strong preference for candidates coming from Financial Services or Fintech.
- Technical Proficiency: Highly comfortable with MS Office (Word, Excel) and navigating complex CRM/internal database systems.
- Pressure Management: The ability to multitask and meet strict deadlines in a high-stakes, professional environment.
- Soft Skills: Exceptional interpersonal skills, a detail-oriented mindset, and the proactive ability to solve problems before they escalate.
Why This Opportunity?
- Global Exposure: Work with high-profile corporate clients across the DACH region and broader Europe.
- Professional Growth: Deepen your expertise in the financial services and corporate banking sector.
- Competitive Package: Enjoy a salary that reflects your specialized bilingual skills and experience level.
How to Apply:Please submit your CV in English. Successful candidates will be invited to a language assessment and a preliminary interview with our sourcing team.
Originally posted on Himalayas