客户经理（AMER）
Account Manager (AMER)
#### 关于 [Customer.io](http://Customer.io)
超过8000家公司——从初创企业到全球品牌——使用我们的平台每天发送数十亿封电子邮件、推送通知、应用内消息和短信。[Customer.io] 为人们真正想要接收的自动化沟通提供支持。我们帮助团队利用实时行为数据发送更智能、更相关的信息。
#### 关于该职位
大家好，我是 Matt Lane，[Customer.io] 的客户经理经理，我正在寻找一位高级客户经理加入我们的 AMER 团队。这是一个拥有收入责任的职位——你将负责中型市场和企业客户的组合，推动续约、识别扩展机会，并建立让客户希望与我们共同成长的关系。你将加入一个紧密协作的团队，并成为你所负责客户的关键商业声音。
**此职位仅对美国候选人开放。**
#### 我们重视的品质
- 商业责任感——你将你的客户组合视为自己的，因为确实如此
- 预测纪律性和数据驱动决策，而非直觉
- 多线关系——你在整个组织中建立信任，而不仅仅是一个支持者
- 通过价值实现扩展，而非功能限制或机械杠杆
- 与客户成功团队紧密合作——你将其视为合作者，而非交接对象
#### 你将负责的工作
- 负责中型市场和企业客户的完整商业策略——续约、扩展和流失预防
- 通过帮助客户更战略性地采用 [Customer.io] 实现增长，识别新的用例并清晰阐述投资回报率
- 使用明确且可重复的方法准确预测续约和扩展管道
- 从日常操作人员到总监和副总裁建立多线关系，成为值得信赖的商业顾问
- 与客户成功团队紧密合作以确保账户健康，并与销售团队合作推进扩展交易
- 在复杂续约中与法务和财务部门合作，并跨职能协作推动交易进展
#### 我们寻找的人选
- 5年以上高级客户经理、销售或相关 SaaS 商业角色经验，直接负责收入指标
- 在中型市场领域有管理 500 万美元 ARR 的经验
- 有在超出费用或结算之外真正实现客户支出增长的证明——通过采用和价值传达实现真正的扩展
- 有可以清晰说明的预测方法论
查看英文原文
#### About [Customer.io](http://Customer.io)
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://Customer.io) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
#### About the role
Hi, I'm Matt Lane, Manager of Account Management at [Customer.io](http://Customer.io), and I'm looking for a Senior Account Manager to join our AMER team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit team and a key commercial voice for the accounts you own.
**This role is open to candidates US candidates only.**
#### What we value
- Commercial ownership — you treat your book of business like it's yours, because it is
- Forecasting discipline and data-driven decision-making, not gut feel
- Multi-threaded relationships — you build trust across the org, not just with one champion
- Expansion through value, not feature gates or mechanical levers
- Close partnership with Customer Success — you see CS as a collaborator, not a handoff
#### What you'll do
- Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
- Drive growth by helping customers adopt [Customer.io](http://Customer.io) more strategically, identifying new use cases and articulating ROI clearly
- Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
- Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
- Partner closely with Customer Success on account health and with Sales on expansion deals
- Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward
#### What we're looking for
- 5+ years in a Sr Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number
- Experience managing $5m ARR, predominantly in the MM space
- Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
- A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own
- Comfortable pulling usage data, tracking health scores, and building your own dashboards
- Strong communicator — clear and persuasive with both technical and non-technical stakeholders
- Based in AMER
#### Compensation & Benefits
We believe in transparency. Starting salary for this role is $151,700k - $212,00k OTE USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including **100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family**. We also offer **16 weeks paid parental leave, unlimited PTO**, stipends for remote work and wellness, a professional development budget, and more.
[See full benefits here →](https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0)
#### Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. Take-Home Assignment
4. 1-hour Assignment Review Call with the team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
#### Join us!
Check out our [careers page](https://customer.io/careers/) for more information about why you should [come work with us!](https://customer.io/about/) We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.