能源市场与公用事业规划经理-（混合/远程）
ABA Intake Specialist and Rethink Coordinator (South Africa)
类别：医疗保健地点：我们是一家为美国各地儿童和家庭提供 ABA 治疗服务的供应商。我们正在寻找一个高度专业，明确和有同情的摄入专家和重思协调员来支持我们的临床和操作团队在后班覆盖期间。这个角色负责两个关键功能：·处理来自家庭和推来源的后班接入电话 ·支持注册行为技术人员 (RBTs) 在 Rethink 平台内进行安装，培训和技术支持 工作时间：下午12:00至晚上8:00东方时间重要：随着时间的推移，小时可能会改变。此外：候选人应随着时间进步开放于其他角色以及角色可能会随着时间变化。关键责任接入和通话处理 ·回答来自家长，照顾者和转让来源的后期电话 ·为寻求 ABA 服务的家庭提供冷静，专业和同情沟通 ·准确收集和验证接入信息 ·明确解释服务，下一步和预期 · 调整或升级紧急或临床问题适当的重思协调和 RBT 支持 · 帮助 RBT 登录，导航和使用 Rethink 平台 ·提供训练和指南如何使用 Rethinks 来记录会议，输入数据和文档 ·解决常见技术问题和用户错误 ·确保 RBTs 正确配置并舒适地使用系统 ·作为首支支持线用于 Rethink 相关的问题需要经验和技能 ·在 ABA,行为健康或自闭症服务方面的前体验 ·强有力的了解 ABA 术语和工作流程 （RBT,会议，数据收集，授权等）. ·使用 Rethinkor 类似的 ABA 软件平台 （CentralReach,Catalyst 等）的经验 ·专业中立电话存在的英语和书面语言；•与父母和医生保持平静清晰沟通的能力 · 技术能力强大以及简单地解释软件的能力强大的组织性，有强文档和后续技能；· 讲西班牙语是个优点。
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Category: Health Care
Location:
We are an ABA therapy provider serving children and families across the United States. We are seeking a highly professional, articulate, and compassionateIntake Specialist and Rethink Coordinatorto support our clinical and operations teams during after-hours coverage.
This role is responsible for two critical functions:
- Handling after-hours intake calls from families and referral sources
- Supporting Registered Behavior Technicians (RBTs) with onboarding, training, and technical support inside the Rethink platform
This person represents our company to both families and clinicians, so professionalism, communication skills, and emotional intelligence are essential.
Working hours:
12:00 PM to 8:00 PM Eastern Time
Important: Hours may change as time progresses.
Additionally: Candidate should be open to other roles as well as role may shift as time progresses.
Key Responsibilities
Intake and Call Handling
- Answer inbound after-hours calls from parents, caregivers, and referral sources
- Provide calm, professional, and empathetic communication to families seeking ABA services
- Collect and verify intake information accurately
- Explain services, next steps, and expectations clearly
- Route or escalate urgent or clinical matters appropriately
Rethink Coordination and RBT Support
- Assist RBTs with logging into, navigating, and using the Rethink platform
- Provide training and guidance on how to use Rethink for session notes, data entry, and documentation
- Troubleshoot common technical issues and user errors
- Ensure RBTs are properly onboarded and comfortable using the system
- Serve as the first line of support for Rethink-related questions
Required Experience and Skills
- Prior experience inABA, behavioral health, or autism services
- Strong understanding of ABA terminology and workflows (RBTs, sessions, data collection, authorizations, etc.)
- Experience usingRethinkor similar ABA software platforms (CentralReach, Catalyst, etc.)
- Excellent spoken and written English with a professional, neutral phone presence
- Ability to communicate calmly and clearly with both parents and clinicians
- Strong technical aptitude and ability to explain software in simple terms
- Highly organized with strong documentation and follow-up skills
- Spanish speaking is a plus
What Makes Someone Great in This Role
The ideal person:
- Sounds confident, warm, and professional on the phone
- Can guide families through intake without making them feel rushed
- Can train and support RBTs on Rethink without frustration
- Is comfortable troubleshooting problems in real time
- Understands how ABA services actually operate
This is a high-trust, high-impact role that directly affects client experience and clinical operations.
DetailsOriginally posted on Himalayas