支付解决专员（远程 - 菲律宾）
Payment Resolution Specialist (Remote - PH)
远程 – 菲律宾 | 600–650 美元/月
职位简介
我们正在寻找一位自信且有毅力的支付解决专员，负责跟进逾期账款的客户并帮助解决账户问题。
这是一个以电话为主的职位，要求能够直接与客户讨论付款问题。您需要保持专业和尊重，同时能够提出正确的问题、处理异议并推动明确的付款承诺。
工作内容
- 拨打外呼电话，与客户讨论逾期账款。
- 在需要时通过电子邮件跟进，并保持持续联系直至账户得到解决。
- 提出直接的问题，了解付款延迟和异议的原因。
- 与客户合作，确保付款承诺或适当的付款安排。
- 跟进未履行或延迟的付款承诺。
- 保持准确的记录、账户更新和下一步计划。
- 努力达成每日和每周的收款目标和关键绩效指标（KPI）。
任职要求
我们寻找的候选人应具备：
- 2年以上在专门的催收岗位的工作经验，包括处理美国/国际客户账户的经验。
- 有处理逾期或违约账户以及进行外呼催收的经验。
- 有获得付款承诺并跟进直至解决的经验。
- 能够处理异议并进行坚定的付款对话。
- 具备良好的口头沟通能力，英语口语清晰易懂。
- 坚持不懈且自信，但不粗鲁或具有攻击性。
- 能够直接且专业地沟通。
- 具备强大的执行力和责任感。
- 能够适应催收目标和绩效指标的工作环境。
此职位不适合以下人员：
- 您的主要经验是在应收账款、账单、信用分析或信用控制方面，而催收只是次要职责。
- 您的催收经验主要涉及文书、对账或数据录入工作，而非主动管理逾期账户、进行催收电话和获得付款承诺。
福利待遇
我们提供：
- 根据相关经验，月薪为 600–650 美元。
- 完全远程办公。
- 仅限菲律宾籍候选人。
最初发布于 Himalayas
查看英文原文
Remote – Philippines | $600–$650 USD/month
About the Role
We’re looking for a confident and persistent Payment Resolution Specialist to follow up with customers on overdue balances and help bring accounts to resolution.
This is a phone-focused role for someone who is comfortable having direct conversations about payment. You should be professional and respectful while still being able to ask the right questions, handle objections, and push for clear payment commitments.
What You'll Do
- Make outbound calls to customers regarding overdue balances.
- Follow up by email when needed and maintain consistent contact until accounts are resolved.
- Ask direct questions to understand payment delays and objections.
- Work with customers to secure payment commitments or appropriate payment arrangements.
- Follow up on missed or delayed payment commitments.
- Maintain accurate notes, account updates, and next steps.
- Work toward daily and weekly collections targets and KPIs.
Requirements
What We're Looking For
- 2+ years of hands-on experience in a dedicated collections role, including experience handling U.S./international customer accounts.
- Experience actively handling overdue or delinquent accounts and making outbound collections calls.
- Experience securing payment commitments and following up until resolution.
- Comfortable handling objections and having firm conversations about payment.
- Strong verbal communication skills with clear, understandable spoken English.
- Persistent and confident without being rude or aggressive.
- Able to communicate directly and professionally.
- Strong follow-through and accountability.
- Comfortable working with collections targets and performance metrics.
This Role Is Not a Fit If:
- Your experience is primarily in Accounts Receivable, Billing, Credit Analysis, or Credit Control, with collections only as a secondary responsibility.
- Your collections experience has primarily involved clerical, reconciliation, or data-entry work rather than actively managing overdue accounts, making collections calls, and securing payment commitments.
Benefits
We offer:
- $600–$650 USD/month, depending on relevant experience.
- Fully remote.
- Philippines-based candidates only.
Originally posted on Himalayas