支持工程师, SAP BW (Evergreen)
Support Engineer, SAP BW (Evergreen)
关于Rimini Street, Inc.
Rimini Street, Inc.（纳斯达克股票代码：RMNI），一家Russell 2000®公司，是全球知名的端到端、关键任务企业软件支持、管理服务和创新的Agentic AI ERP解决方案提供商，也是Oracle、SAP和VMware软件的主要第三方支持提供商。
我们全面的统一解决方案帮助运行、管理、支持、定制、配置、连接、保护、监控和优化企业应用、数据库和技术软件，使我们的客户实现更好的业务成果，显著降低成本，并将资源重新分配到战略项目中。
该公司已与财富全球100强、财富500强、中型企业、公共部门和政府机构签署了数千份合同，这些机构选择Rimini Street作为他们值得信赖、经过验证的关键任务企业软件解决方案提供商，实现了更好的运营成果，实现了数十亿美元的美元节省，并资助了AI和其他创新投资。
职位概述
Support Engineer, SAP BW为跨4.x、ECC和HANA环境的关键任务SAP BW环境提供专家远程支持。该职位专注于BW架构、数据建模、ETL、性能故障排除以及在高度定制的客户系统中的集成。SAC知识有帮助但不是主要要求。
主要职责
- 解决跨数据加载、InfoProviders、查询和性能的复杂SAP BW问题。
- 与客户紧密合作，了解需求并提供高质量的支持。
- 支持BW定制并提供最佳实践建议。
- 开发并交付BW缺陷和数据完整性问题的修复方案。
- 为关键客户就BW技术和功能主题提供建议。
- 使用专有工具和远程访问解决测试和客户环境中的问题。
- 参与全天候全球支持轮班，工作时间灵活。
- 为内部知识库、诊断工具和流程改进做出贡献。
其他职责和责任
· 根据职业发展和机会性质，可能会随时指派其他相关职责和任务
经验与教育
- 计算机科学或相关专业的学士学位。
- 5年以上SAP经验，具备深入的BW、Basis、NetWeaver和集成知识。
- 具备强大的BW建模、ETL、BEx和性能调优背景。
- 有工作经验
查看英文原文
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.
Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.
The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
Position Summary
The Support Engineer, SAP BW provides expert remote support for mission‑critical SAP BW environments across 4.x, ECC, and HANA landscapes. This role focuses on BW architecture, data modeling, ETL, performance troubleshooting, and integration within highly customized client systems. SAC knowledge is helpful but secondary.
Key Responsibilities
- Troubleshoot and resolve complex SAP BW issues across data loads, InfoProviders, queries, and performance.
- Partner closely with customers to understand requirements and deliver high‑quality support.
- Support BW customizations and provide best‑practice recommendations.
- Develop and deliver fixes for BW defects and data integrity issues.
- Advise key accounts on BW technical and functional topics.
- Use proprietary tools and remote access to resolve issues in test and client environments.
- Participate in 24x7x365 global support rotation with flexible work hours.
- Contribute to internal knowledge bases, diagnostic tools, and process improvements.
Additional Duties and Responsibilities
· Other job-related duties and responsibilities may be assigned from time to time based on progression and nature of opportunities
Experience & Education
- Bachelor’s degree in Computer Science or equivalent experience.
- 5+ years SAP experience with deep BW, Basis, NetWeaver, and integration knowledge.
- Strong BW modeling, ETL, BEx, and performance tuning background.
- Experience with major databases and OS platforms.
Skills
- Superb trouble-shooting skills and tenacity in problem solving
- Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
- Strong knowledge of key application functionality, tables and relationships
- Excellent interpersonal, presentation and communication skills – verbal & written
- Attention to detail and the ability to learn quickly
- Extreme focus on Client satisfaction
- Demonstrated ability to work independently and as part of a team
- Ability to work calmly and professionally in high pressure situations
- Ability to work from office & ability to work remotely from a home based office in a virtual environment
Location
· Remote, Brazil
Language
· Fluent Portuguese and English. Spanish is a plus.
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
· Company· We dream big and innovate boldly.
- Colleagues· We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients· We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community · We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
- Over 2,000 team members in 23 countries
- US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
Originally posted on Himalayas